student universal support ireland

Mature Students Presentation

Trinity College 25 July 2013

Student Universal Support Ireland

• Improvements in Online and Assessment Systems • Online Grant Renewal system for existing students• Reduction in documents required from applicants as result of direct access to information

from the following government bodies and agencies – GRO – General Registration Office

– Revenue Commissioners

– Department of Social Protection

– Department of Education

– CAO

2013/2014 Developments

• Publish service timelines for applicantso New Online Applications – closing date 1st August 2013

o Fixed dates for returning Documents- 3 weeks

o All supported with structured email reminders to applicants

• Dedicated www.susi.ie website

• A self service tracker system for applicants launch of self service Application Tracker with both web and smart phone access

2013/2014 Developments

• Continue to work towards launching the online application system earlier each yearo Online Applications for both renewals and new applicants for 2013/2014 is 4 weeks

earlier than last year

• Expand the content of standard correspondence templates to applicantso Our main letter templates reworked with more detail

2013/2014 Developments

• Segregate applications to specialised sections to cover self employment etc.o Special teams to assess Self Employed, Post Graduates and students studying abroad/EU

students studying in Ireland

• Improve training and scripts for the SUSI support desko New training for SUSI support staff and increased monitoring of quality of information

being provided by email/telephone to applicants

• Collect key data from applicants earlier in the processo Links to CAO to identify course/college acceptances

o Earlier collection of Bank Details

2013/2014 Developments

Current Statistics 2013/2014

• Total Applications - 48,000 • Awarded - 22,000• Total Document Packs Issued - 17,000• Awaiting assessment - 9,000 • Document Packs returned- 4.401