star method to shine in interviews
Post on 14-Dec-2014
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CRAFTFAIR
S.T.A.R. Method
* * *
Farah Taleb
Previous experience demonstrating a
specific Competency
20%Situation/Task
60%Action
20%Result
Why should we use S.T.A.R. method?
Past Actions predict
Future Behavior
Competency Demonstration
Ability Demonstration
Brief + Concise Response
Why should we use S.T.A.R. method?
Past Actions predict
Future Behavior
Competency Demonstration
Ability Demonstration
Brief + Concise Response
Why should we use S.T.A.R. method?
Past Actions predict
Future Behavior
Competency Demonstration
Ability Demonstration
Brief + Concise Response
Situation
Problem you had to resolve. Task you needed to accomplish.
Follow these four steps to ensure a successful use of the S.T.A.R. method
Task
What you were expected to do. Adopted strategy to solve the
problem.
Follow these four steps to ensure a successful use of the S.T.A.R. method
A ction
Actions took to address situation. Appropriate amount of details. Keep the focus on you.
Follow these four steps to ensure a successful use of the S.T.A.R. method
R esult
Be as specific as possible. Outcome of actions. Answer contains multiple positive
results.
Follow these four steps to ensure a successful use of the S.T.A.R. method
Situation
Unhappy customer
Task
Satisfy the customer
Action
Explain why service is
slow
Offer free drinks
Result
Customer calmed
Others waited quietly
Applying the S.T.A.R. method
Situation
Unhappy customer
Task
Satisfy the customer
Action
Explain why service is
slow
Offer free drinks
Result
Customer calmed
Others waited quietly
Applying the S.T.A.R. method
Situation
Unhappy customer
Task
Satisfy the customer
Action
Explain why service is
slow
Offer free drinks
Result
Customer calmed
Others waited quietly
Applying the S.T.A.R. method
Situation
Unhappy customer
Task
Satisfy the customer
Action
Explain why service is
slow
Offer free drinks
Result
Customer calmed
Others waited quietly
Applying the S.T.A.R. method
Thank you
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