spring 2009 | cm/cs 348 human computer interaction | self-services for students study diary study...

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Diary Study

• The CM/CS 348 class performed individual diary studies to see what the average AUP student’s process was in accessing student services, and how it could be improved.

• From results we are able to make a list of requirements

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Method

• Why use a diary study?

• Considers the perspective of the system’s user.

• User able to make note of possible improvements, which might otherwise be overlooked for forgotten.

• Duration: One week.

• Students were given a table to fill out to assure continuity.

Method

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Date and Time

Info. accessed during university hours?

Location

Info available from home or specific buildings?

Access How info. is obtained and whether this could be added or not to the AUP web services.

Information accessed

Important to understand what services are actually needed by AUP students

Availability

Illustrates problems and inefficiencies

Problems/comments

Allows further discussion to get an idea of terms, what users think, and more details about their experience as a whole.

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Results

• Created a chart compiling findings.

• Defined useful key words

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Key findings

• Problems with:• Usability • Design

• Not a clear distinction between MyAUP and aup.edu

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

Requirements

• Accessing Multiple AUP e-mail accounts on one browser session.

• CS=3 CD=2 P=1

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Obtaining forms and faculty approval online.

• CS=4 CD=4 P=4

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Make online Room Reservations

• CS=3 CD= 3 P=3

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Quick-link and clear link to Career/Internship Database

• CS=4 CD=4 P=4

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Quick-link to blackboard and more user friendly

• CS= 3 CD= 4 P=3

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Checking personal academic profile: students should see their personal information.

• CS=3 CD=4 P=4

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Library tutorial link.

• CS= 2 CD=2 P=1

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Campus directory of buildings and Faculty offices (including phone numbers, addresses, and map link).

• CS=3 CD=3 P=3

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Direct link for AUP e-mail.

• CS=3 CD=3 P=3

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Direct link for Academic Calendar

• CS=3 CD=3 P=2

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Clear presentation of class schedule

• CS=3 CD=3 P=3

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Quick access to student hard drive

• CS=4 CD=2 P=3

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Online ARC tutor scheduling and appointment making.

• CS=3 CD=3 P=3

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Advisor information easy to find and alter.

• CS=3 CD=3 P=2

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Focus Group

• A focus group is a small group of people who meet together and provide answers plus opinions to some questions asked by a group leader.

• The objective: to investigate the available student services and

accessibility of MyAUP and aup.edu

• The benefits: we will be able to use this information to re-create MyAUP so as to better suit the students’ needs at AUP.

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Method

• Ran a pilot study on CM/CS 348 class to test focus group script.

• Students were asked open questions about MyAUP and aup.edu, its services and accessibility.

• Short survey completed• Two note takers

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Method

• Location: ARC Classroom in the Grenelle building• Time: 18h30 • Date: April 16th, 2009 • Duration: approx. one hour• 4 students

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Results - Aesthetics

• Could use other colors

• Could use more pictures or rolling pictures

• Home page should have current pictures

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Results – Current Problems• The site should be a physical manifestation of student work

• Links to sga, other webistes - SGA and student media should be more present

• Classifieds should be more visible• Needs info about Paris, and AUP neighborhood online

• 7th Arrondissement, Transportation: Link to ratp website• Faculty info not updated (New and visiting professors not there)• More control over personal record

• Students want to see ALL info. regarding grades, GPA, etc.• AUP e-mail not used.

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Results – First Impressions of AUP from MyAUP vs. aup.edu• Aup.edu site was easy to navigate and had good

connection with it

• Better than other websites

• Went on planet website and looked at archives before coming to AUP

• Found aup on the Internet but felt like he had to come visit to find out what it was really like.

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Results – What students want to do partially in person

• Housing: have pictures and make appointments

• Degree check

• Carte de sejour

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Results – Noticeable Improvements

• Welcome page has webmail and other links• Career development office and links clearer

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Aesthetics must be appealing – including examples such as color scheme and recent photographs.

• CS=4, CD=4, P=4

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• MyAUP and AUP homepage should include direct links to AUP student publications to showcase student work.

• CS=4, CD=3, P=3

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Should be a direct link to the SGA on both the MyAUP and AUP homepage so that students, faculty, administration, and parents can see what the SGA does

• CS=3, CD=2, P=2

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Faculty and student information should always be automatically updated.

• CS=5, CD=5, P=5

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• There should be a clear link to AUP Classifieds.

• CS=3, CD=3, P=2

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• There should be a link to the AUP area (the 7th Arrondissement), Paris transportation, “Paris Pratique” (primarily for visiting, prospective, and new students).

• CS=3, CD=3, P=2

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Students should have access to all of their personal academic information online.

• CS=4, CD=4, P=4

Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study

Requirements

• Services such as Housing, a degree check, and the carte de sejour information/forms/approval should be available online, as well in person from the various offices (housing office, registrar, etc).

•  

• CS=3, CD=3, P=3Spring 2009 | CM/CS 348 Human Computer Interaction | Self-Services for Students Study