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INTEGRATED PROVINCIAL HEALTH OFFICE (SOUTH COTABATO PROVINCIAL HOSPITAL)
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE CHARTER
VISION: THE PROVINCIAL DESTINATION PROVIDER OF EXCELLENT
AND ACCESSIBLE HEALTHCARE SERVICES
MISSION: TO ENSURE CLIENTS’ SATISFACTION IN THE DELIVERY OF
QUALITY AND AFFORDABLE HEALTH SERVICES
GOAL: MEET THE INCREASING DEMANDS OF PATIENT-CENTERED
CARE
PERFORMANCE PLEDGE:
WE, THE OFFICIAL AND EMPLOYEES OF THE SOUTH
COTABATO PROVINCIAL HOSPITAL, COMMIT TO PROVIDE:
C.A.R.E. COMPREHENSIVELY DELIVER SERVICES, WITH UTMOST
COURTESY AND SINCERITY FOR SEVEN DAYS A WEEK, 24
HOURS WITHOUT NOON BREAK EXCEPT WITH THOSE
OFFICES AS INDICATED IN THIS CHARTER;
ALWAYS BE READY TO SERVE EVEN IN EMERGENCY CASES
OBSERVING AND COMPLYING WITH SERVICE STANDARDS;
RESPOND TO YOUR NEEDS AND RESPECT THE RIGHT OF
OUR CLIENTS;
ENTERTAIN COMPLAINTS, COMPLIMENTS AND
SUGGESTION AND NEEDS WITH A SMILE AND ENSURE
CORRECTIVE MEASURES TO SERVE YOPU BITTER;
COMPREHENSIVE;
ASSISTANCE;
RESPONSIVE AND
EFFEVTIVE
ALL THESE WE PLEDGE, BECAUSE WE C.A.R.E.
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
SCPH LIST OF FRONT LINE SERVICES
THE FOLLOWING ARE THE FRONTLINE SERVICES OF THE SCPH
BASED ON ITS: A) REGULAR INTERFACE WITH THE PUBLIC; B) HIGH
DEMAND; C) FREQUENTLY OF COMPLAINTS; AND D) IMMEDIATE
IMPACT:
1. OPD SERVICES
2. ER SERVICES
3. ADMITTING SERVICES
4. MEDICAL SOCIAL SERVICES
5. HOUSEKEEPING SERVICES ( UTILITY, LINES AND LAUNDRY)
6. SECURITY SERVICES
7. BILLING AND CASHIERING
8. MEDICAL RECORDS SERVICES
9. PHILHEALTH (MEDICARE) SERVICES
10. RADIOLOGY SERVICES
11. LABORATORY SERVICES
12. DIETARY SERVICES
13. PHARMACY SERVICES
14. TRANSPORT SERVICES
15. DORMITORY SERVICES
16. CENTRAL SUPPLY
EXCERPTS OF ACTIVITIES UNDERTAKEN:
OUT-PATIENT DEPARTMENT PROCEDURES
EMERGENCY ROOM PROCEDURES
ADMINISTRATIVE PROCEDURES
WARD PROCEDURES
PRE-OPERATIVE PROCEDURES
EARLY MORNING OF THE OPERATION DAY
PREPARATION OF OR
PATIENT CARE IN THE OR
POST-OPERATIVE PROCEDURES
CARE IN THE RECOVERY ROOM
PATIENT CARE IN THE LABOR ROOM
PATIENT CARE IN THE DELIVERY ROOM
OBSTETRIC WARD PROCEDURE
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
CENTRAL SUPPLY ROOM
REQUISITION OF SUPPLIES
RECEIVING AND STERILIZATION OF USED ARTICLES
ISSUANCE OF STERILE ARTICLES
ROUTINE PREPARATION OF SUPPLIES FOR STERILIZATION
ARTICLE FOR CONDEMNATION
REFERRAL PROCEDURES
TO OTHER HEALTH FACILITIES
TO OTHER DEPARTMENTS WITHIN THE HOSPITAL
NETWORKING FOR SPECIALIZED EQUIPMENT / PROCEDURES
ACCEPTING REFERRAL FROM OTHER FACILITIES
DISPOSITION OF PATIENT
DISCHARGE
DISCHARGE AGAINST MEDICAL ADVISE
ISSUANCE OF CLEARANCES CERTIFICATE
DISPOSITION OF CADAVER
PREPARATION OF CADAVER IN THE WARD
RECEIVING IN THE MORGUE
RELEASE THE CADAVER TO THE CLAIMANT
CONDUCTING AND AUTOPSY EXAMINATION
LABORATORY PROCEDURE
CONDUCTING LABORATORY EXAMINATION FOR OPD PATIENT
CONDUCTING LABORATORY EXAMINATION FOR ER PATIENT
CONSDUCTING LABORATORY EXAMINATION FOR IN-PATIENT
BLOOD CROSS-MATCHING
RELEASE OF DONOR’S BLOOD
BLOOD TRANSUSION PROCEDURE
HISTOPATH EXAMINATION
SCREENING OF VOLUNTEER BLOOD DONOR’S
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
RADIOLOGIC PROCEDURES
RADIOLOGIC EXAMINATION FOR OPD PATIENTS
RADIOLOGIC EXAMINATION FOR ER PATIENTS
RADIOLOGIC EXAMINATION FOR IN-PATIENTS
OFFICIAL READING AND REALEASE OF X-RAY RESULTS
PERFORMING ULTRA – SONOGRAPHY
MEDICAL SOCIAL SERVICES
CLASSIFICATION OF OUT-PATIENT
CLASSIFICATION OF ER PATIENT
CLASSIFICATION OF IN-PATIENT
SUMMARY OF CASE MANAGEMENT PROCESS
FACILITATE FOR FINANCIAL ASSISTANCE
PROCESSING OF INDIGENCY CLAIMS
NETWORKING WITH OTHER AGANECIES/WATCHERS AND
RELATIVES OF PATIENTS
SOCIAL CASEWORK PROCESS FOR HOSPITAL PATIENTS
MANAGEMENT REFERRAL FROM OTHER AGENCIES IN THE
COMMUNITY
DISCHARGE PLANNING
SOCIAL GROUPWORK PROCESS
COMMUNITY ORGANIZATION FOCUS OF LINKAGES
COMMUNITY ORGANIZING FOCUS ON THE COMMUNITY OUTREACH
MANAGEMENT OF VICTIMS OF ABUSE
MANAGEMENT OF ABANDONED AND NEGLECTED CHILDREN
MANAGEMENT OF ELDERLY PATIENTS
PHARMACY SERVICES
SEMESTRAL SUBMISSION OF REQUIRED DRUGS AND MEDICINES FOR
ANNUAL DRUG PROCUREMENT PLAN
REGULAR REQUISITION AND PROCUREMENT OF DRUG AND MEDICINES
ACCEPTANCE OF DELIVERIES, STORAGE AND PRESERVATION OF DRUGS
AND MEDICINES
FILLING-UP OF PRESCRIPTION FOR IN-PATIENTS
FILLING-UP OF PRESCRIPTION FOR OUT-PATIENT
REQUISITION OF EMERGENCY DRUGS
REQUISITION OF DISINFECTANTS
UNIT DOSE DRUG DISTRIBUTION SYSTEM
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
DIETARY SERVICES
DISPOSAL OF EXPIRED OR DAMAGED DRUGS AND MEDICINES
DIET PRESCRIPTION AT THE TIME OF ADMISISON
MENU PLANNING
FOOD PROCUREMENT
RECEIVING AND STORAGE OF FOOD ITEMS
FOOD PREPATION
FOOD DISTRIBUTION
DISHWASHING, HOUSKEEPING AND GARBAGE DISPOSAL
MEDICAL RECORD SERVICES
PROCESSING OF MEDICAL RECORDS
PREPARATION OF HOSPITAL CENSUS REPORT
ANALYSIS OF MEDICAL RECORS
CODING OF DISEASES
PREPARATION OF STATISTICAL REPORT
RETRIEVAL OF PATIENT’S RECORD AUTHORIZED BORROWERS
ISSUANCE OF MEDICAL AND MEDICO-LEGAL CERTIFICATES
PREPARATION OF BIRTH CERTIFICATES
PREPARATION OF DEATH CERTIFICATE
RELAEASE OF INFORMATION INSURANCE VERIFIER
DISPOSAL OF VALUELESS RECORDS
REQUISITION OF SUPPLIES AND MATERIALS FOR PURCHASE
ADMINITRATIVE SERVICES PROCEDURES
BUDGET PREPARATION
PREPARATION OF THE WORK AND FINANCIAL PLAN
COLELCTION FOR REGUALR HOSPITAL TRANSACTION
COLELCTION OF REIMBURSEMENT FROM PHILHEALTH
PROCESSING OF CLAIMS FOR PAYMENT (FOR PROVINCIAL HOSPITAL)
REPORTS AND OTHER DOCUMENTS RECEIVED FOR ENTRY IN THE BOOK OF
ACCOUNTS
PREPARATION REPORTS
REQUEST FOR THE RELEASE OF MONTHLY ALLOTMEN
REMITTANCES
COLLECTION OF SOILED LINEN
PREPARATION AND DISTRIBUTION OF CLEAN LINEN TO WARD
REPAIR AND DISPOSAL OF LINEN
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
BILLING PROCEDURES
FOR OUT-PATIENT, FOR IN-PATIENT
- ENCODING OF CHARGES
- PRINTING AND RE-PRINTING OF HOSPITAL BILL
- CONSOLIDATION, SUMMARIZING AND VERIFYING CHARGES
- COMPUTING FEES
- NUMBERING OF CHARGE SLIPS
PROCESSING OF CLAIMS OF HILHEALTH
- COLECTING DOCUMENTS
- ISSUANCE OF REQUIREMENTS/CHECKLIST
- VERIFYING DOCUMENTS
- CONSOLIDATION OF CLAIMS
- PROVIDING OF INSTRUCTION
- TRANSMITTAL AND FOLLOW-UP TO PHIC
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
GENERAL FUCNTION OF HOSPITAL FRONTLINE SERVICE AND UNITS
EMERGENCY ROOM PROVIDES QUALITY EMERGENCY CARE
TO THE COMMUNITY ON A 24-OUR BASIS
AN IN SOME INSTANCES URGENT CASES
BUT NOT NECESSARILY EMERGENCY
CASES. ALSO ACTS AS THE ENTRY POINT
FOR PATIENT FOR ADMISSION.
OUT-PATIENT DEPARTMENT PROVIDES OUT PATIENT SERVICES AND
ACTS AS THE ENTRY POINT FOR PATIENT
TO BE HOSPITALIZED.
ADMITTING UNIT FACILITTATES THE ADMISSION OF
PATIENT FOR CARE IN THE HOSPITAL.
MEDICAL SOCIAL SERVICE PERFORMS SOCIAL WORK
INTERVENTIONS.
RADIOLOGY UNIT PERFORMS RADIOLOGICAL
PROCEDURES.
LABORATORY UNIT PERFORMS LABORATORY PROCEDURES.
DIETARY SERVICE PROVIDES NUTRITIONAL CARE AND
MANAGEMENT
PHARMACY SERVICE PROVIDES DRUGS AND MEDICINES AND
OTHER THERAPEUTIC SUBSTANCES.
CENTRAL SUPPLY ROOM PREPARES, STERILIZES AND PROVIDES
MEDICAL SUPPLIES TO DIFFERENT UNITS.
LINEN AND LAUNDRY UNIT PROVIDES STERILE LINEN AND LINEN
MATERIALS
HOUSEKEEPING UNIT PROVIDES A SANITARY AND
THERAPEUTIC ENVIRONMENT.
BILLING BILLS PATIENT FOR COST INCURRED IN
HIS/HER CASE.
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
CASHIER COLLECTS PAYMENT AND ISSUES OF
OFFICIAL RECEIPTS.
MEDICAL RECORDS SERVICE PROCESSES AND MAINTAINS ALL
MEDICAL RECORDS.
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
FEEDBACK AND REDRESS MECHANISM
WE APPRECIATE IT IF WE CAN BE AFFORDED WITH YOUR
SUGGESTIONS BY DOING ANY OF THE FOLLOWING:
ACCOMPLISH OUR COMPLAINT OR COMPLIMENT FORM
AVAILABLE IN THE ADMIN OFFICE AND PUT YOUR
SUGGESTIONS IN THE SUGGESTION BOXES THAT WE HAVE
PLACED IN OUR FRONTLINE CENTERS.
SEND YOUR FEEDBACK THROUGH DIALING OUR HOTLINE
NUMBER 110 OR 228-3206
TALK TO OUR OFFICER/SUPPERVISOR OF THE DAY
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
PATIENT’S COMPLAINT FORM
DATE FILED :__________________
NAME :____________________________ DATE ADMITTED: ______
ADDRESS :_____________________________________________________
DIAGNOSIS :_____________________________________________________
ATTENDING PHYSICIAN/DOCTOR: _________________________________
COMPLAINT: I HAVE DIRECTLY OBSERVED THE MISCONDUCT OF
______________________________ AND MADE THE FOLLOWING
COMPLAINTS AGIANST HIM/HER.
__________ HE/SHE DEMANDED PAYMENT FROM ME IN THE AMOUNT OF
___________________
__________ HE/SHE DEMANDED THAT IF WE DO OT PAY THE DEPOSIT
AMOUNT OF ____________ HE WOULD NOT ATTEND TO MY
NEEDS
__________ HE/SHE RECEIVED THE PAYMENT ________HIMSELF W/O
ISSUING ME AN OFFICIAL RECEIPT.
__________ HE/SHE DID NOT ATTEND / TREAT ME WELL.
OTHERS, PLEASE SPECIFY:
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
__________________.
THAT, I HAVE HERETO AFFIXED MY SIGNATURE TO SUPPORT MY
COMPLAINTS.
_______________________________ _______________________________
SIGNATURE ABOVE PRINTED NAME SIGNATURE ABOVE PRINTED NAME
COMPLAINANT WITNESS
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL SERVICE : AVAILING OUTPATIENT CONSULTATION
About the Service : It provides preventive and curative health services towards a self-reliant community and to ensure accessible; sustainable and complete primary
health care services for a better quality of life.
Delivery of Health Care Services in: Medicine, Pediatrics, Surgery, OB-Gyne, Optha, Dental and Ortho.
Location : IOPD Building, Outpatient Department
Requirements : Referral Form (Municipal Health Offices, other
hospitals and other health stations)
For child: Growth Monitoring Card or pregnant mother: Home Based Maternal Record
Card Laboratory and X-Ray Requests/Results Dental Requests/ Results
Fees and Charges : Refer to approved Revenue Code
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE
AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF
PERIOD LOCATION
1.
PRESENT YOUR REFERRAL FORM AND GET
PATIENT PRIORITY NUMBER
BHW/ TRAINEES/ NURSING
ATTENDANTS/ STAFF
REFERRAL SLIP 10 MINUTES OUT-PATIENT DEPARTMENT
2.
SUBMIT YOURSELF TO
INDIVIDUAL TREATMENT RECORD REGISTRATION OR RETRIEVAL OF HEALTH CARD
ADMITTING CLERK NURSE/ NA/ STAFF
30 MINUTES OUT-PATIENT DEPARTMENT
3. UNDERGO VITAL
SIGNS TAKING
ADMITTING CLERK
NURSE/ NA/ STAFF 10 MINUTES
OUT-PATIENT DEPARTMENT
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF
PERIOD LOCATION
4.
WAIT FOR YOUR NAME TO BE CALLED BY THE
DOCTOR/NURSE AT THE TREATMENT
ROOM FOR MEDICAL EXAMINATION
STAFF/ PHYSICIANS
CONSULTATI
ON TIME ( 10AM TO 12NOON
AND 2PM TO 4PM)
DEPENDING
ON THE AVAILABILIT
Y OF THE
PHYSICIANS
OUT-PATIENT DEPARTMENT
5.
IF WITH LABORATORY REQUESTS, SUBMIT
REQUESTS TO THE STAFF
MEDTECH/ LABORATORY
STAFF 5 MINUTES
OUT-PATIENT DEPARTMENT
6.
SUBMIT CHARGE SLIPS AND PAY FEES TO THE CASHIER OFFICE
CASHIER/ COLLECTOR
5 MINUTES OUT-PATIENT DEPARTMENT
7.
SUBMIT
LABORATORY REQUESTS TO THE MEDTECH
FOR LABORATORY EXAM
MEDTECH/ LABORATORY
STAFF
15 MINUTES OUT-PATIENT DEPARTMENT
8. WAIT FOR THE LABORATORY
RESULT/S
MEDTECH/ LABORATORY
STAFF
30 MINUTES TO 1 HOUR
OUT-PATIENT DEPARTMENT
9.
SUBMIT LABORATORY RESULT TO THE DOCTOR/NURSE FOR MANAGEMENT
STAFF 30 MINUTES OUT-PATIENT DEPARTMENT
10.
WAIT FOR FURTHER
HOME MEDICINES,
INSTRUCTIONS AND FOLLOW-UP CHECK-UP
SCHEDULE
PHYSICIAN/NURSE 15 MINUTES OUT-PATIENT DEPARTMENT
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL SERVICE : AVAILING DENTAL SERVICE
About the Service : It provides preventive and curative dental services due to Dental Desease; teeth and tissue of the mouth.
It provides instruction and diet, brushing, flossing, the use of flourides and other aspects of dental care.
Location : IOPD Building
Requirements : Individual Treatment Record
Fees and Charges : Refer to approved Revenue Code
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE RESPONSIBLE
AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1.
SUBMIT YOURSELF FOR TRIAGE AT THE INFORMATION
DENTAL AIDE 3 MINUTES OUT-PATIENT DEPARTMENT
2.
SUBMIT YOURSELF FOR INDIVIDUAL
TREATMENT RECORD
REGISTRATION AND UNDERGO VITAL SIGNS
TAKING
DENTAL AIDE 5 MINUTES/
PATIENT
OUT-PATIENT DEPARTMENT
3.
SUBMIT YOURSELF FOR
DENTAL EXAMINATION/ MANAGEMENT
DR. SHIRLEY
CATEDRAL
20 MINUTES /
PATIENTS
OUT-PATIENT DEPARTMENT
4. ISSUANCE OF CHARGE SLIP
DENTAL AIDE 1 MINUTE OUT-PATIENT DEPARTMENT
5.
PROCEED TO THE CASHIER SECTION FOR
PAYMENT
CASHIER / CASH CLERK
CHARGE SLIP 5 TO 10
MINUTES
OUT-PATIENT DEPARTMENT
6.
PRESENT YOUR OFFICIAL RECEIPT, DRUGS AND MEDS AND
OTHER DENTAL REQUIREMENTS
TO THE DENTAL
AIDE
DENTAL AIDE OFFICIAL
RECEIPT 1 MINUTE
OUT-PATIENT DEPARTMENT
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
ACTIVITY EMPLOYEE RESPONSIBLE
AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
7.
SUBMIT
YOURSELF FOR POST-TREATMENT
ADVICE
DR. SHIRLEY CATEDRAL
3 MINUTES OUT-PATIENT DEPARTMENT
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL SERVICE : AVAILING OF HOSPITALIZATION ASSISTANCE
About the Service : It provides assistance to financialy deprived or financially exhausted individuals in payment for their hospital bills.
Location : SCPH Main Building (Social Worker’s Section at
Emergency Room) Fees and Charges : Barangay Certification/ Proof of Identification
(ID, CTC) and Hospital Bill
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE RESPONSIBLE
AMOUNT OF FEES
DOCUMENTSTO BE PRESENTED
DURATION OF PERIOD
LOCATION
1.
SUBMIT THE REQUIREMENTS (CERTIFICATION, PROOF OF IDENTIFICATION AND HOSPITAL BILL)
MEDICAL SOCIAL
WORKER 5 MINUTES
EMERGENCY
ROOM
2.
ANSWER QUESTIONS
FROM THE INTERVIEW AND AFFIX SIGNATURE
ON THE PATIENT INFORMATION SHEET
MEDICAL SOCIAL
WORKER
10 MINUTES EMERGENCY
ROOM
3.
SECURE ELIGIBILITY FOR
ASSISTANCE / REFERRAL LETTER
MEDICAL SOCIAL
WORKER 5 MINUTES
EMERGENCY
ROOM
4.
PROCEED TO DIFFERENT AGENCIES (MSWDO’S, CSWDO. DSWDO REGIONAL OFFICE XII AND SUBMIT THE ELIGIBILITY OF ASSISTANCE
AND HOSPITAL BILL
SOCIAL WORKER
2 – 5
MINUTES EMERGENCY
ROOM
5.
SECURE GUARANTEE LETTER INDICATING THE AMOUNT OF
ASSISTANCE
SOCIAL WORKER
2 – 5
MINUTES EMERGENCY
ROOM
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTSTO BE PRESENTED
DURATION OF PERIOD
LOCATION
6.
SUBMIT THE REFERRAL SLIP INCLUDING OTHER DOCUMENTS FOR FILING AND RECORDING
MEDICAL SOCIAL
WORKER 5 MINUTES
EMERGENCY ROOM
7.
PAY THE
HOSPITAL BILL AND SECURE OFFICIAL RECEIPT
CASHIER 5 MINUTES EMERGENCY
ROOM
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : AVAILING OF PHARMACY SERVICE
About the Service : It provides drugs and medicines and other therapeutic
substances
Location : SCPH Main Building (Pharmacy near Main Entrance)
Fees and Charges : Prescription
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1. PRESENT THE
PRESCRIPTION TO THE PHARMACY
PHARMACIST PRESCRIPTION 2 MINUTE
2.
IF THE DRUGS AND MEDICINES ARE AVAILABLE, SECURE THE PRESCRIPTION WITH PRICE
NOTATION AND PAY TO THE CASHIER
PHARMACIST AND CASHIER
PRESCRIPTION 10 MINUTES
3.
IF THE DRUGS AND MEDICINES ARE NOT AVAILABLE, PROCEED TO THE HPSIS AND PAY DIRECTLY
HPSIS PHARMACIST AND CASHIER
PRESCRIPTION 1 MINUTE
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : AVAILING OF BILLING AND CASHIERING SERVICES
About the Service : Bills patient for cost incurred in his/ her care and
collects payment and issues Official Receipts.
Location : SCPH Main Building (Billing Section near Main Entrance)
Requirements : Note for Discharge , Hospital Bill and Clearance
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1. PRESENT THE NOTE FOR DISCHARGE
BILLING CLERK NOTE FOR
BILLING 5 MINUTES
2.
SECURE HOSPITAL
BILL AND VERIFY FACTS (SUCH AS IF WITH PHIC)
BILLING CLERK 1 HOUR
3.
IF PHIC MEMBER OF BENEFICIARY,
SECURE ALL REQUIREMENTS
MEDICARE
CLERK 30 MINUTES
4.
PRESENT
HOSPITAL BILL, PAY SUBMIT ACCOMPLISHED
CLEARANCE AND SECURE OFFICIAL
RECEIPT
CASHIER STATEMENT OF
ACCOUNT 10 MINUTES
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL SERVICE : AVAILING OF NUTRITION AND DIETETIC SERVICES
About the Service : Provides nutritional care and management, secures that patients are given food for nourishment
Locatio : SCPH Main Building (Dietary Office)
Requirements : Doctor’s Order (for special diet care, eg. tube feeding and supplemental nourishment)
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1.
PRESENT AND CONFIRM PATIENT FROM LIST
FOOD SERVICE WORKER
3 MINUTES
TO 10 MINUTES
SCPH MAIN
BUILDING (DIETARY SECTION)
2. RECEIVE FOOD FOOD
SERVICE WORKER
15
MINUTES
SCPH MAIN
BUILDING (DIETARY SECTION)
3.
FOR SPECIAL CARE, PRESENT DOCTOR’S ORDER AND WAIT FOR INSTRUCTIONS/ COUNSELING
NUTRITIONITS – DIETITIAN
20
MINUTES
SCPH MAIN
BUILDING (DIETARY SECTION)
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL SERVICE : SECURING CERTIFICATION
About the Service : Provides/ Issues Certification to Clients/ Patients Concerned
a. Medical Certificate
b. Medico-Legal Certificate c. Certificate of Confinement
d. Certificate of Live Birth e. Death Certificate f. Fetal death Certificate
Location : SCPH Main Building (Medical Records Section)
Requirements : Patient’s Medical Records/ Chart/ Philhealth
Clearance/ Official Receipt
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE
AMOUNT
OF FEES
DOCUMENTS
TO BE
PRESENTED
DURATION OF
PERIOD
LOCATION
A - If patient s till admitted
or not yet discharged: (a
& c)
1. Request from the Nurses ’ Station, proceed to the Medical Records Section
with the Nurse or Nursing Attendant on duty handling the patient record for the preparation of Certi ficate.
NOD / NAOD
Patient
medical record
5 to10 minutes
Medical
Records
Office (MRO)
2. Secure charge
slip
MR
clerk/encoder
1-2 minutes MRO
3. Pay to the Cashier’s Office
Cashier
Php50.00 Charge slip 5 to 10
minutes
Cashier’s
Office
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
ACTIVITY EMPLOYEE
RESPONSIBLE
AMOUNT
OF FEES
DOCUMENTS
TO BE
PRESENTED
DURATION OF
PERIOD
LOCATION
4. Present Official
Receipt to Medical Records Section and wait
to claim
MR
clerk/encoder
Signatory:
MC – attending
physician
CC – MR Officer
Official receipt
5 to 10
minutes OR
dependent in
the availability
of signatory
MRO
5. Or wait for a text from the MR staff to
come back and claim if signatory is not
available
Signatory:
MC – attending
physician
Valid ID 10 to 15
minutes or to
come back
after text
received that
Certi ficate is
ready for
release
MRO
B - If patient already
discharged/OPD/ER
consultation (a & b):
1. Request from Medical Records Section
MR
clerk/encoder
Record retrieval
clerk
MC – 50.00
ML –
215.00
MC for
insurance -
P115.00
Same as no. 2-
5 above
MRO
2. Same as step 2-
5 A above Reminder: ML
certi fication should be claimed by patient only, if he/she is still
recuperating, to next kin w/ authorization letter
Signatory:
MLC – Attending
Physician
Except for (d) Bi rth
Certi ficate:
1. Request for Bi rth
Information Sheet form from Medical Records Section, fill up and sign
2. Return the duly filled up said form to MR
clerk for validation and wait for further
instructions
MR
clerk/encoder
Php – 10.00
for COLB
form only
BIS duly filled-
up
1-2 minutes
10 to 30
minutes
Medical
Records
Clerk/Encoder
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
ACTIVITY EMPLOYEE
RESPONSIBLE
AMOUNT
OF FEES
DOCUMENTS
TO BE
PRESENTED
DURATION OF
PERIOD
LOCATION
For (e & f) Death /Fetal
Death Certificate
Step 1 – 5 same as B
Reminder: Only the next
kin can claim and sign the
certi ficate
MR
clerk/encoder
Php – 10.00
for form
only
Valid ID or
Bi rth
Certi ficate of
the expired
patient and
valid ID of
claimant
15 to 30
minutes or to
come back
after text
received that
Certi ficate is
ready for
transcription
and release
Medical
Records
Clerk/Encoder
END OF TRANSACTION
Republic of the Philippines Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL City of Koronadal
Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL SERVICE : SECURING CERTIFICATION
About the Service : Provides cofirmation and certification of service from the South Cotabato Provincial Hospital
Location : SCPH Main Building (Chief Nurse Office)
Requirement : Pertinent personal records
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE RESPONSIBLE
AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1. SECURE CLEARANCE AND BILL FORM
TRAINING COORDINATOR/
CN 5 MINUTES
CHIEF NURSE OFFICE
2. SECURE NOTATION AND CHARGE SLIP
TRAINING COORDINATOR/
CN 5 MINUTES
CHIEF NURSE OFFICE
3. PAY TO THE CASHIER’S OFFICE
CASHIER / CASH CLERK
P50.00
NOTE FROM THE CHIEF
NURSE OFFICE
TO PAY
10 MINUTES CASHIERS
OFFICE
4. PRESENT OFFICIAL RECEIPT TO THE CN OFFICE
TRAINING COORDINATOR/
CN
OFFICIAL RECEIPT AND DULY SIGNED CLEARANCE
FORM
5 MINUTES CHIEF NURSE
OFFICE
5.
WAIT FOR THE DULY SIGNED BY THE CHIEF OF HOSPITAL WITH SEAL CERTIFICATION AND CLAIM AT THE ADMIN OFFICE/CHIEF NURSE
DURING OFFICE HOURS:
(8:00am – 5:00pm)
CHIEF NURSE OFFICE
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : AVAILING AFFILIATION TRAINING /SERVICES
About the service : Provides training services to the affiliates from
different accredited schools
Location : SCPH Main Building (Chief Nurse Office)
Requirement : request, school administrator endorsement, MOA and
pertinent school records
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE RESPONSIBLE
AMOUNT OF FEES
DOCUMENTS TO BE PRESENTED
DURATION OF
PERIOD
LOCATION
1.
SECURE LIST OF REQUIREMENTS TO THE CHIEF NURSE OFFICE
TRAINING COORDINATOR /
CHIEF NURSE LETTER REQUEST
5 TO 15 MINUTES
CHIEF NURSE OFFICE
2.
SUBMIT THE REQUIREMENT
S TO THE CHIEF NURSE OFFICE FOR
EVALUATION AND INSTRUCTIONS
TRAINING COORDINATOR /
CHIEF NURSE
MOA/CONTRACT OF AFFILIATION/LIST OF
STUDENTS/DATE OF EXPOSURE/NAME OF
CLINICAL
INSTRUCTOR/CATEGORY OF STUDENT AND
AREA
3 TO 5 MINUTES
CHIEF NURSE
OFFICE
3.
WAIT FOR THE PROCESSING
AND APPROVAL
COH AND PGO MOA/ CONTRACT OF
AFFILIATION
3 DAYS TO
10 DAYS
ADMIN OFFICE /
PGO
4.
SECURE A COPY OF THE APPROVED REQUEST AND DULY SIGNED MOA
ADMINISTRATIVE OFFICE
MOA / COA 5 MINUTES ADMIN OFFICE
5.
CONFIRM
SCHEDULE AND SECURE FURTHER
INSTRUCTIONS FROM THE TRAINING COODINATOR
TRAINING
COORDINATOR
APPROVED SCHEDULE
OF
TRAINING OF
STUDENTS
30 MINUTES
TO 1 HOUR
CHIEF
NURSE OFFICE
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : AVAILING TRANSPORT (AMBULANCE) SERVICES
About the service : Provides transport services to the patients to and from
the South Cotabato provincial hospital and may cater
to other hospitals depending on the availability of
resources.
Location : SCPH Main Building (Drivers’ Quarter)
Requirement : request (details of patient’s name, case, destination
and purpose) referral
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1.
FOR TRAVEL TO AND FROM SCPH, PRESENT THE
REQUEST TO THE DRIVERS’ QUARTER AND WAIT FOR
CONFIRMATION / INSTRUCTION
DRIVER ON DUTY
10 MINUTES
TO 30 MINUTES
2. SECURE CHARGE SLIP AND PAY TO THE CASHIER
DRIVER ON DUTY / CASHIER OR COLLECTING
OFFICER
CHARGE SLIP 15 MINUTES
3.
SUBMIT OFFICIAL RECEIPT TO THE
DRIVER ON DUTY AND SECURE PAYMENT FOR
FUEL AND TEV
DRIVER ON DUTY
5 MINUTES
4.
CONFIRM FINAL SCHEDULE AND
CARRY- OUT INSTRUCTION
15 MINUTES
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
FOR SPECIAL TRAVEL (FROM RESIDENCE TO OTHER HOSPITALS)
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1.
PRESENT THE REQUEST TO THE
DRIVERS’ QUARTER AND WAIT FOR INSTRUCTION
DRIVER ON DUTY 10 TO 30
MINUTES
2.
SECURE APPROVAL FROM THE OFFICE OF THE CHIEF OF HOSPITAL OR ADMINISTRATIVE OFFICE
CHIEF OF HOSPITAL /
ADMINISTRATIVE OFFICER
WITHIN OFFICE HOURS
(8:00 AM TO 5:00 PM)
3. CONFIRM TRAVEL AND SECURE CHARGE SLIP
DRIVER ON DUTY 10 MINUTES
4. PAY TO THE CASHIER’S OFFICE
COLLECTING OFFICER/CASHIER
CHARGE SLIP 5 TO 10
MINUTES
5.
SUBMIT OR TO THE DRIVER AND SECURE PAYMENT FOR FUEL AND TEV
DRIVER ON DUTY 5 MINUTES
6.
CONFIRM FINAL SCHEDULE AND
CARRY OUT INSTRUCTIONS
DRIVER ON DUTY 15 MINUTES
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : AVAILING DISCOUNTS
About the service : It provides assistance to financially deprived or
financially exhausted individuals in payment for their
hospital charges
Location : SCPH Building and Provincial Capitol (Medical Social
Worker and Provincial Governor’s Office)
Requirement : Charge Slips, Prescriptions (Rx) or Hospital Bill
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE RESPONSIB
LE
AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF
PERIOD
LOCATION
1.
PRESENT CHARGE SLIPS/PRESCRIPTIONS/ HOSPITAL BILL (WITH NOTATION-PATIENT CLASSIFICATION OF MSSO)
MEDICAL SOCIAL
WORKER 5 MINUTES
2.
SECURE NOTATION AND REFERRAL
MEDICAL
SOCIAL WORKER
5 MINUTES
3.
PRESENT NOTATION/
REFERRAL TO THE CASHIER’S OFFICE AND PAY
COLLECTING
OFFICER / CASHIER
3 MINUTES
4.
PROCEED TO THE MSSO AND PRESENT OR AND SUPPORTING DOCUMENTS FOR ENCODING
MEDICAL SOCIAL
WORKER 5 MINUTES
5.
SUBMIT OR TO THE PROPER UNITS TO AVAIL SERVICES
LABORATORY FOR EXAMINATION AND RESULTS
NURSE STATIONS FOR DISCHARGE
DRIVERS’ QUARTER FOR TRANSPORT SERVICES
MEDICARE FOR PHIC PROCESSING
PHARMACY FOR DRUGS AND MEDICINES
OPD FOR
CONSULTATION, ETC.
HOSPITAL STAFF
ASSIGNED IN SERVICE UNITS
5 MINUTES
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : AVAILING DISCHARGE SERVICES
About the service : It provides services for patients who wish to be
discharged from the hospital
Location : SCPH Building (Nurse Stations of respective wards)
Requirement : Clearance, Official receipt, Discharge Note
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE RESPONSIBLE
AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1.
SECURE DISCHARGE NOTE FROM THE NURSE STATION
NURSE ON DUTY 5 MINUTES
2.
PROCEED TO THE
BILLING SECTION, SECURE HOSPITAL
BILL AND
ACCOMPLISH CLEARANCE
BILLING CLERK, IN-CHARGE CSR,
PHIC,
LABOTARORY
3 MINUTES TO
1 HOUR
3.
PRESENT ACCOMPLISHED CLEARANCE TO
THE CASHIER’S OFFICE AND PAY THE BILL, OFFICIAL
RECEIPT TO NURSE STATION WHERE PATIENT IS
ADMITTED
COLLECTING OFFICER / CASHIER
5 TO 10
MINUTES
4.
PRESENT OFFICIAL
RECEIPT TO NURSE STATION WHERE PATIENT IS ADMITTED
NURSE ON DUTY 5 MINUTES
5. WAIT FOR VERIFICATION AND
DISCHARGE CARD
NURSE ON DUTY 5 TO 10
MINUTES
6.
PROCEED TO THE GUARD, PRESENT
THE DISCHARGE CARD / CLEARANCE FROM
THE NURSE STATION AND
SUBMIT BELONGINGS FOR INSPECTION
HOSPITAL SECURITY
GUARD ON DUTY
5 MINUTES
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : CLAIMING OF CADAVER
About the service : It ensures that the cadaver is released to the
appropriate legal claimant.
Location : SCPH Building (ER medical Social Worker and
Morgue)
Requirement : Disposition of cadaver form, clearance
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE RESPONSIBLE
AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1.
SECURE DISCHARGE NOTE FROM THE NURSE STATION
NURSE ON DUTY 3 MINUTES
2.
SECURE HOSPITAL
BILL AND
ACCOMPLISH CLEARANCE
BILLING
CLERK/IN CHARGE, CSR,
PHIC,
LABORATORY, COLLECTING
OFFICER OR CASHIER
5 MINUTES
3.
PRESENT
ACCOMPLISHED CLEARANCE AND OFFICIAL RECEIPT
TO NURSE STATION WHERE PATIENT IS
ADMITTED
NURSE ON DUTY 5 MINUTES
4. WAIT FOR
VERIFICATION AND DISCHARGE CARD
NURSE ON DUTY 3 MINUTES
5.
PROCEED TO THE
GUARD, PRESENT THE DISCHARGE CARD /
CLEARANCE FROM THE NURSE STATION AND
SUBMIT BELONGINGS FOR INSPECTION
HOSPITAL
SECURITY GUARDS ON
DUTY
CLEARANCE 2 MINUTES
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : AVAILING EMERGENCY ROOM SERVICES
About the service : Provides quality emergency care to the community on
a 24-hour basis and in some instances urgent cases
but not necessarily emergency cases. Also acts as
the entry point for patient for admission.
Location : EMERGENCY ROOM
Requirement : Referral Form (Municipal Health Offices, other
Hospitals and other Health Stations)
For Child: Growth Monitoring Card
For Pregnant Mother: Home Based Maternal Record
Card
Laboratory and X-Ray Requests/Results
Fees and Charges : Refer to approved Revenue Code
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1.
SUBMIT YOURSELF FOR INITIAL DATA
GATHERING, VITAL SIGNS TAKING.
IF PATIENT IS CRITICAL, WATCHER
SHOULD PROVIDE THE DATA AND
RECEIVE INSTRUCTION
NURSE /NURSING ATTENDANT
REFERRAL SLIP 10 MINUTES OR WITHIN
THE DAY
EMERGENCY ROOM
2.
PATIENT RECEIVE EMERGENCY
TREATMENT
ER STAFF / PHYSICIAN
DEPENDING ON THE
TREATMENT
DONE
AS SOON AS
POSSIBLE EMERGENCY
ROOM
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
ACTIVITY EMPLOYEE
RESPONSIBLE
AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF
PERIOD LOCATION
3.
WAIT FOR THE PRESCRIPTION AND BUY THE DRUGS AND MEDICINES, MEDICAL SUPPLIES AT
THE OTHER PHARMACIES OUTSIDE THE
HOSPITAL IF NOT AVAILABLE IN
THE HOSPITAL PHARMACY
PHYSICIAN/NURSE/MED
ICAL SOCIAL WORKER/CASHIER
REFER TO APPROVE
D REVENUE
CODE
CHARGE SLIP
/ BILLING STATEMENT
10 TO 15 MINUTES
EMERGENCY
ROOM / PHARMACY/CASH
IER SECTION
4.
SUBMIT
MEDICINES AND OTHER
PRESCRIBED MATERIALS
NURSE / NURSING ATTENDANT
10 TO 15 MINUTES
5.
WAIT FOR
FURTHER INSTRUCTION. IF FOR DISCHARGE, BRING CHARGE SLIP/S TO THE CASHIER AND PAY.
IF CAN’T AFFORD TO PAY, GO TO
THE SOCIAL SERVICE FOR DISCOUNTS.
CASHIER AND MEDICAL SOCIAL WORKER
CHARGE SLIP
/ BILLING STATEMENT
10 TO 15
MINUTES OR WITHIN
THE DAY
6.
PRESENT THE OFFICIAL RECEIPT TO THE STAFF AND GET FINAL HOME INSTRUCTION
NURSE / NURSING ATTENDANT
OFFICIAL RECEIPT
10 TO 15 MINUTES
IF PATIENT IS FOR ADMISSION
7.
WAIT FOR FURTHER
INSTRUCTION
NURSE / NURSING ATTENDANT
WITHIN THE DAY
EMERGENCY ROOM
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
8.
GO TO THE
ADMITTING SECTION FOR ADDITIONAL DATA
ADMITTING CLERK ADMISISON
CHART WITHIN THE
DAY
EMERGENCT
ROOM- ADMITTING
SECTION
9.
INFORM THE STAFF ON THE TYPE OF ACCOMMODATION
YOU WANT (WARD OR PAYWING)
ADMITTING CLERK ADMISISON
CHART WITHIN THE
DAY
EMERGENCT ROOM-
ADMITTING SECTION
10.
GET BRIEFING AND INSTRUCTION FROM THE
MEDICAL SOCIAL WORKER / ADMITTING CLERK
RELATIVE THE CONSENT FOR ADMISSION
MEDICAL SOCIAL WORKER /
ADMITTING CLERK
WITHIN THE DAY
11 SIGN THE ADMISSION CONSENT FORM
MEDICAL SOCIAL WORKER
CONSENT
FORM 5 MINUTES
12.
WAIT FOR THE FINAL INSTRUCTION
BEFORE TRANSPORT TO
THE ROOM OF CHOICE
NURSE / NURSING
ATTENDANT / UTILITY WORKER
CLEARANCE /
DISCHARGE INSTRUCTION
WITHIN THE DAY
EMERGENCY ROOM
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : AVAILING WARD SERVICES
About the service : It provides effective, efficient and quality health care
services to admitted patients with medical, surgical,
pediatric and obstetrical-gynecological illnesses.
Location : SCPH MAIN Building
Requirement : Referral from Emergency Room
Patient’s Admission Chart
Laboratory and X-Ray Requests / Result
Fees and Charges : Refer to approved Revenue Code
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1.
GIVE THE MEDICINES AND OTHER MATERIALS TO THE STAFF
NURSE 5 MINUTES
2.
WAIT FOR THE INSTRUCTION OF
URINALYSIS, FECALYSIS AND OTHER
DIAGNOSTIC PROCEDURES TO BE DONE
NURSE / NURSING
ATTENDANT 5 MINUTES
3.
FOR FECALYSIS AND URINALYSIS – ASK THE
REQUEST FROM THE STAFF AND
SEND THE SPECIMEN TO THE
LABORATORY
NURSE / NURSING
ATTENDANT
5 MINUTES
4.
PLACE THE SPECIMEN BOTTLE JUST ABOVE THE REQUEST FROM AT THE GLASS
WINDOW OF THE LABORATORY
MEDICAL TECHNOLOGIST
LABORATORY
REQUEST 10 MINUTES
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
5.
FOR ULTRASOUND AND X-RAY – ASK
THE STAFF ABOUT THE SCHEDULE
RADIOLOGIC TECHNOLOGIST
/ X-RAY CLERK
ULTRASOUND/X-
RAY REQUEST 5 MINUTES
6.
WAIT FOR THE INSTRUCTION FROM THE STAFF
WHEN TO PROCEED TO THE ULTRASOUND ROOM/X-RAY ROOM
NURSE / NURSING
ATTENDANT 5 MINUTES
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : AVAILING PAYWARD SERVICES
About the service : It provides effective, efficient and quality health care
services to admitted patients with medical, surgical,
pediatric and obstetrical-gynecological illnesses.
Location : SCPH MAIN Building
Requirement : Referral from Emergency Room
Patient’s Admission Chart
Laboratory and X-Ray Requests / Result
Fees and Charges : Refer to approved Revenue Code
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1.
GIVE THE MEDICINES AND OTHER MATERIALS TO THE STAFF
NURSE WITHIN THE
DAY
2.
WAIT FOR THE INSTRUCTION OF
URINALYSIS, FECALYSIS AND OTHER
DIAGNOSTIC PROCEDURES TO BE DONE
NURSE / NURSING
ATTENDANT
WITHIN THE DAY
3.
FOR FECALYSIS AND URINALYSIS – ASK THE
REQUEST FROM THE STAFF AND
SEND THE SPECIMEN TO THE
LABORATORY
NURSE / NURSING
ATTENDANT
WITHIN THE
DAY
4.
PLACE THE SPECIMEN BOTTLE JUST ABOVE THE REQUEST FROM AT THE GLASS
WINDOW OF THE LABORATORY
MEDICAL
TECHNOLOGIST
LABORATORY
REQUEST
WITHIN THE
DAY
LABORATORY
SECTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
5.
FOR ULTRASOUND
AND X-RAY – ASK THE STAFF ABOUT THE
SCHEDULE
RADIOLOGIC
TECHNOLOGIST /
X-RAY CLERK
ULTRASOUND/X-
RAY REQUEST WITHIN THE
DAY
6.
WAIT FOR THE INSTRUCTION
FROM THE STAFF WHEN TO PROCEED TO THE ULTRASOUND FORM
NURSE / NURSING
ATTENDANT
WITHIN THE DAY
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : AVAILING OF MEDICINES AND SUPPLIES OF
OPERATIVE PATIENTS AT EMERGENCY ROOM
About the service : Provides drugs, medicines and supplies for operative.
Location : SCPH ER and Main Building
Requirement : Prescription
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1.
GET PRESCRIPTION
OF MEDICINES AND/OR SUPPLIES AND WAIT FOR INSTRUCTIONS
PHYSICIAN SURGEON
NURSE 5 MINUTES
2.
IF INDIGENT, PRESENT THE PRESCRIPTION TO THE PHARMACY
MEDICAL SOCIAL WORKER
PHARMACIST NURSE
1 MINUTE
3.
IF NOT INDIGENT, PRESENT THE PRESCRIPTION TO
THE PHARMACY
PHARMACIST 2 MINUTES
4.
PRESENT THE CHARGE SLIP TO
THE CASHIER AND PRESENT OFFICIAL RECEIPT TO THE
PHARMACIST
CASHIER, PHARMACIST
3 MINUTES
5.
GET THE MEDICINES AND/OR SUPPLIES AND ENDORSE TO THE NURSE FOR ENDORSEMENT TO OPERATING ROOM
PHARMACIST NURSE
OR 2 MINUTES
6.
GET PRESCRIPTION OF MEDICINES AND/OR SUPPLIES
AND WAIT FOR INSTRUCTIONS
PHYSICIAN SURGEON
NURSE
5 MINUTES
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : AVAILING OF X-RAY AND ULTRASOUND SERVICES
About the service : To provide quality, accessible and affordable
diagnostic services to patients SCPH, RHU and other
private health facilities in order to come up with
precise diagnoses and treatment thus shortening the
length of illness, hospital stay and prolonged quality of
life.
Location : SCPH Main Building (Radiology Department)
Requirement : Referral forms from RHU’s and/or X-Ray Request
from RHU’s, other hospitals and health stations.
: Request form from Wards and ER Section
X-RAY (IN-PATIENT)
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1.
ACCEPT REQUEST FROM THE PATIENT/WATCHER FOR EVALUATION OF
THE RADIOLOGIC TECHNOLOGIST
RADIOLOGIC TECHNOLOGIST
5 MINUTES
2. ISSUE CHARGE SLIP AND FORWARD TO BILLING SECTION
RADIOLOGIC
TECHNOLOGIST 5 MINUTES
3.
PREPARE MARKER
AND CASSETTE, POSITIONS PATIENT AND TAKE
RADIOGRAPH AS REQUESTED
RADIOLOGIC TECHNOLOGIST
5-15 MINUTES
4.
PROCESSING OF
FILMS, CHECK QUALITY OF
RADIOGRAPH AND DRYING OF FILMS
RADIOLOGIC TECHNOLOGIST
5 TO 30
MINUTES
5.
RECORDING OF PATIENTS AND FILMS USED AND FORWARD TO RADIOLOGIST FOR
READING
RADIOLOGIC TECHNOLOGIST
5 MINUTES
PER PATIENT
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
6
INTERPRETATION OF RADIOGRAPH AND
SIGNING OF OFFICIAL RESULTS
RADIOLOGIST
WITHIN TWENTY
FOUR (24)
HOURS DURING WEEK
DAYS
7. ENCODING AND RECORDING OFFICIAL RESULTS
DATA ENCODER 5 MINUTES
8. RELEASING OF OFFICIAL RESULTS TO
WARDS
DATA ENCODER 10 TO 15
MINUTES PER
STATION
9. FILING OF FILMS AND DUPLICATES OF
OFFICIAL READING
DATA ENCODER / RADIOLOGIC
TECHNOLOGIST
15 TO 30 MINUTES
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
X-RAY (OUT-PATIENT)
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE RESPONSIBLE
AMOUNT OF FEES
DOCUMENTSTO BE PRESENTED
DURATION OF PERIOD
LOCATION
1.
ACCEPT REQUEST FROM THE
PATIENT/WATCHER FOR EVALUATION OF THE RADIOLOGIC TECHNOLOGIST
RADIOLOGIC TECHNOLOGIST
5 MINUTES
2.
ISSUE CHARGE SLIP
AND INSTRUCT TO PROCEED TO THE MEDICAL SOCIAL
WORKER FOR DISCOUNT
RADIOLOGIC TECHNOLOGIST
5 MINUTES
3.
ACCEPT AND
RECORD OFFICIAL RECEIPT
RADIOLOGIC TECHNOLOGIST
5 MINUTES
4.
PREPARE MARKER AND CASSETTE, POSITIONS
PATIENT AND TAKE RADIOGRAPH AS REQUESTED
RADIOLOGIC
TECHNOLOGIST
5-15
MINUTES
5.
PROCESSING OF FILMS, CHECK QUALITY OF
RADIOGRAPH AND DRYING OF FILMS
RADIOLOGIC
TECHNOLOGIST
5 TO 30
MINUTES
6
RECORDING OF PATIENTS AND FILMS USED AND
FORWARD TO RADIOLOGIST FOR READING
RADIOLOGIC
TECHNOLOGIST
5 MINUTES
PER PATIENT
7.
INTERPRETATION OF RADIOGRAPH
AND SIGNING OF OFFICIAL RESULTS
RADIOLOGIST
WITHIN TWENTY
FOUR (24)
HOURS DURING
WEEK DAYS
8. ENCODING AND RECORDING OFFICIAL RESULTS
DATA ENCODER 5 MINUTES
9. RELEASING OF OFFICIAL RESULTS
TO WARDS
DATA ENCODER 10 TO 15 MINUTES
PER STATION
10.
FILING OF FILMS AND DUPLICATES
OF OFFICIAL READING
DATA ENCODER / RADIOLOGIC
TECHNOLOGIST
15 TO 30
MINUTES
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
ULTRASOUND (OUT-PATIENT)
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTSTO BE PRESENTED
DURATION OF PERIOD
LOCATION
1.
ACCEPT
REQUEST FOR SCHEDULING AND
INSTRUCTION FOR PREPARATION
ULTRASOUND
TECHNOLOGIST 5 MINUTES
2.
ISSUE CHARGE SLIP AND
INSTRUCT PROCEED TO THE MEDICAL SOCIAL
WORKER FOR DISCOUNT
ULTRASOUND TECHNOLOGIST
5 MINUTES
3.
ACCEPT AND RECORD OFFICIAL RECEIPT
ULTRASOUND TECHNOLOGIST
5 MINUTES
4.
POSITION PATIENT FOR ULTRASOUND AND PRESCANNING
ULTRASOUND
TECHNOLOGIST 5 MINUTES
5. SCANNING OF PATIENT
SONOLOGIST 5 MINUTES
6 MAKE OFFICIAL
READING SONOLOGIST 5 MINUTES
7 ENCODE OFFICIAL READING
ULTRASOUND TECHNOLOGIST
/ DATA
ENCODER
15 TO 30 MINUTES (OFFICE
HOURS – 8:00
AM TO 5:00PM)
8.
RECORD AND
RELEASING OF ULTRASOUND RESULT
ULTRASOUND
TECHNOLOGIST / DATA
ENCODER
10 MINUTES
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
ULTRASOUND (IN-PATIENT)
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTSTO BE PRESENTED
DURATION OF PERIOD
LOCATION
1.
ACCEPT
REQUEST FOR SCHEDULING AND
INSTRUCTION FOR PREPARATION
ULTRASOUND
TECHNOLOGIST 5 MINUTES
2.
ISSUE CHARGE SLIP AND
FORWARD TO BILLING SECTION
ULTRASOUND
TECHNOLOGIST 5 MINUTES
3.
INFORM WARD
NURSES TO BRING PATIENTS TO ULTRASOUND ROOM
ULTRASOUND TECHNOLOGIST
5 MINUTES
4.
POSITION
PATIENT FOR ULTRASOUND AND PRE-SCANNING
ULTRASOUND TECHNOLOGIST
5 MINUTES
5. SCANNING OF
PATIENT SONOLOGIST 5 MINUTES
6 MAKE OFFICIAL READING
SONOLOGIST 5 MINUTES
7
ENCODE
OFFICIAL READING
ULTRASOUND TECHNOLOGIST
/ DATA ENCODER
15 TO 30 MINUTES (OFFICE
HOURS – 8:00 AM TO
5:00PM)
8.
RECORD AND RELEASING OF
ULTRASOUND RESULT
ULTRASOUND TECHNOLOGIST
/ DATA ENCODER
10 MINUTES
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : AVAILING OF PHILHEALTH SERVICES
About the service : Assists patient on how to avail their PhilHealth
Location : SCPH Main Building (Philhealth Section near Main
Entrance)
Requirement : PHIC ID, MDR or PCF, Hospital Bill and Clearance
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1.
PRESENT PHILHEALTH I.D. OR
MEMBERS DATA RECORD (MDR)
SCPH PHILHEALTH
STAFF
PHILHEALTH I.D. OR MEMBERS
DATA RECORD (MDR)
10 MINUTES
PHILHEALTH PROCESSING
SECTION (DOOR #1)
2.
SECURE AND ACCOMPLISH FORM AND
SUBMIT YOUR SELF FOR INTERVIEW
AND VERIFICATION
SCPH PHILHEALTH
STAFF
ACCOMPLISHED PHILHEALTH
FORM 15 MINUTES
PHILHEALTH
PROCESSING SECTION (DOOR
#1)
3.
SECURE NOTE INDICATING “ OK FOR PHILHEALTH”
SCPH PHILHEALTH
STAFF 10 MINUTES
PHILHEALTH PROCESSING
SECTION (DOOR #1)
4.
PRESENT NOTE TO PHARMACY
IN AVAILING OF DRUGS AND MEDICINES
PHARMACY IN-CHARGE
10 MINUTES
TO 15 MINUTES
PHARMACY
5.
FOR DISCHARGE PATIENTS:
PRESENT THE NOTE FOR
BILLING TOGETHER WITH THE OK
FOR PHILHEALTH NOTE
BILLING SECTION STAFF
NOTE FOR BILLING AND
OK FOR PHILHEALTH
NOTE
5 MINUTES
BILLING
SECTION(WINDOW #1)
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
6.
SECURE HOSPITAL BILL
FOR CLEARANCE TO LABORATORY
AND CENTRAL SUPPLY
SCPH PHILHEATH
STAFF
15 MINUTES PER CLIENT
BILLING SECTION (WINDOW #2)
7.
FILLED UP
HOSPITAL BILL AND PRESENT TO PHILHEALTH CLERK FOR CLEARANCE
SCPH PHILHEALTH
STAFF
FILLED UP FINAL BILLING
10 MINUTES TO 15
MINUTES
PHILHEALTH PROCESSING
SECTION (DOOR #1)
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
Office : SOUTH COTABATO PROVINCIAL HOSPITAL
SERVICE : AVAILING OF BILLING AND CASHIERING SERVICES
About the service : Bill patient for cost incurred in his/her care and
collects payment and issues Official Receipts
Location : SCPH MAIN Building (Billing Section and Cashier
Section near Main Entrance)
Requirement : Note for Discharge, Hospital Bill and Clearance
HOW TO AVAIL OF THE SERVICE
ACTIVITY EMPLOYEE
RESPONSIBLE AMOUNT OF FEES
DOCUMENTS TO BE
PRESENTED
DURATION OF PERIOD
LOCATION
1. PRESENT THE NOTE FOR
DISCHARGE
BILLING CLERK NOTE FOR
BILLING 5 MINUTES
2.
SECURE HOSPITAL BILL AND VERIFY
FACTS (SUCH AS IF WITH PHIC)
BILLING CLERK 1 HOUR
3.
IF PHIC MEMBER OF BENEFICIARY, SECURE ALL
REQUIREMENTS
MEDICARE CLERK
30 MINUTES
4.
PRESENT HOSPITAL BILL,
PAY SUBMIT ACCOMPLISHED CLEARANCE AND
SECURE OFFICIAL RECEIPT
CASHIER STATEMENT OF
ACCOUNT 10 MINUTES
END OF TRANSACTION
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
MGA PAALINTON KAG MGA PAHANUMDUM SANG SOUTH COTABATO
PROVINCIAL HOSPITAL SA TANAN.
1. ANG ATON HOSPITAL NAGAPATUMAN SANG PAGSEPARAR
SANG MGA BASURA. PALIHOG IHABOY ANG INYO BASURA SA
NAGAKAIGO NGA BASURAHAN PARA MAMENTINAR ANG
KALIMPYO SANG ATON HOSPITAL.
2. HUGOT NGA GINADILI-AN ANG PAGDALA SANG PAGKAON
UKON SUD-AN NGA NASULOD SA PLASTIC CELLOPHANE.
DAPAT IBUTANG ANG INYO PAGKAON O SUD-AN SA MGA
BULUTANGAN KASUBONG SANG PINGGAN, YAHONG O
BALUNAN.
3. GINA-BAWALAN ANG MGA BANTAY SANG PASYENTE NGA
MAGKAON SA SULOD SANG WARDS O EMERGENCY ROOM.
4. GINAPATUMAN SANG HOSPITAL ANG ANTI-SMOKING
ORDINANCE. GINADILI-AN ANG PAGPANIGARILYO SA SULOD
KAG SA PALIBOT SANG HOSPITAL. MAY NAGAKAIGO NGA
PENALIDAD ANG MADAKPAN NGA NAGASUPAK SA SINI NGA
ORDINANSA.
5. ISA LANG ANG BANTAY NGA GINA-PAHANUGUTAN SA KADA
PASYENTE. KUN KINAHANGLAN ANG DUGANG NGA BANTAY
TUNGOD SA ESPESYAL NGA PANGINAHANGLANON SANG
PASYENTE, MAGPAKIG -ANGOT LANG SA DOKTOR O SA
NURSE ON DUTY.
6. GINADILI -AN SA PAGBANTAY SANG PASYENTE ANG MGA
BATA NGA NAGA EDAD DOSE (12) ANYOS PANUBO. GINADILI-
AN MAN ANG PAGBISITA SANG MGA BATA NGA NAGA EDAD
SANG DOSE (12) ANYOS PANUBO.
7. HUGOT NGA GINAPATUMAN SANG HOSPITAL ANG PAG-
RESPETO SA MGA KATUNGOD SANG MGA PASYENTE PARA
SA MALINONG KAG MATAWHAY NGA PALIBOT. GINADILI-AN
ANG PAG -ISTORYA UKON ANG PAGKADLAW SANG
MABASKOG SA SULOD SANG HOSPITAL.
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
8. PARA MALIKAWAN ANG INDI PAG-HINANGPANAY SANG MGA
PASYENTE UKON BANTAY SANG PASYENTE SA NAGKALAIN-
LAIN NGA “WARDS” O KWARTO, GINAPANGABAY NGA
MAGTENIR SILA SA TAGSA-TAGSA NILA KA “WARD” UKON
KWARTO.
9. GINADILI-AN ANG PAGLAGAW UKON ANG PAG SAYLO-SAYLO
SANG PASYENTE O BANTAY SANG PASYENTE SA IBAN NGA
WARDS O KWARTO ILABI NA GID SA PANAHON SANG
“CURFEW HOURS” NGA GINA-PATUMAN SANG HOSPITAL.
10. “CURFEW HOURS” PARA SA MGA PASYENTE KAG BANTAY
SANG PASYENTE: ALAS 9:00 SA GAB-I ASTA ALAS 4:00 SA AGA.
DAPAT ARA NA SA SULOD SANG TAGSA-TAGSA NILA KA
KWARTO ANG MGA PASYENTE KAG BANTAY SANG PASYENTE
SA SINI NGA MGA TINAKNA. ANG MAY MGA BALAKLON LANG
NGA RESETA ANG PAGA-PASUGTAN SA PAG-GUWA SA
HOSPITAL.
11. ANG EMERGENCY ROOM BUKAS KAG NAGABATON SANG
PASYENTE SA SULOD SANG BENTE KWATRO (24) ORAS.
12. ADLAW KAG ORAS SANG SERBISYO SA OPD:
LUNES ASTA SA BIYERNES MAG LUWAS LANG KUN MAY
HOLIDAY
SUGOD SANG PAGPANGLISTA:
SA AGA : (8:00 AM - 11:00 AM)
SA HAPON : (1: 00 PM – 3:00 PM)
SUGOD SANG KONSULTASYON:
SA AGA : (10:00 AM - 12:00 NOON)
SA HAPON : (2: 00 PM – 4:00 PM)
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
13. ORAS SANG PAGBISITA:
ALAS 10:00 SA AGA ASTA ALA 1:00 SA HAPON
KAG
ALAS 4:00 SA HAPON ASTA ALAS 8:00 SA GAB-I
14. GINADILI-AN ANG MGA PASYENTE UKON BANTAY SANG
PASYENTE SA PAG-CHARGE SANG CELLPHONE SA MGA
OUTLETS SANG HOSPITAL NGA ARA NAHAMTANG SA SULOD
SANG MGA “WARDS” UKON SA “HALLWAYS” KAG “ALLEYS”.
15. SA MGA PASYENTE NGA LUYAG MAGDALA SANG ILA
KAUGALINGON NGA APPLIANCES KASUBONG SANG
BENTILADOR, DAPAT MAGPAKIG-ANGOT SILA SA NURSE’S
STATION KUN SA DIIN SILA NAHAMTANG AGUD
MAHIMUAN SANG NAGA-KAIGO NGA RECORD KAY MAY
NAGA-KAIGO INI NGA BAYAD BASE SA ATON NGA REVENUE
CODE.
16. HUGOT NGA GINADILI-AN ANG PAG–PANGLABA SA ATON
NGA MGA BANYO NGA ARA SA SULOD SANG MGA KWARTO
UKON WARDS.
17. ANG PASYENTE MAKADALA SA HOSPITAL SANG IGO LANG
NGA MGA IMPORTANTE NGA GALAMITON KAG
KAUGALINGON NGA MGA PAGKAON O ILIMNON, PWERA
ILIMNON NGA MAKAHULUBOG.
18. ANG MAY MGA WATCHER’S ID LANG ANG PWEDE
MAKASULOD O MAKASAKA SA HOSPITAL PAGKATAPOS
SANG ORAS SANG PAGBISITA. MAY GINAHATAG NGA
WATCHER’S ID SA TANAN NGA MGA PASYENTE NGA NA-
ADMIT KAG DAPAT LANG NGA HALUNGAN INI KAG IBALIK SA
ATON GWARDYA SA PANAHON SANG INYO PAGPAULI.
19. MAY KATUNGOD ANG MGA GWARDIYA NGA INDI
MAGPASULOD SANG MGA HUBOG O MGA TAWO NGA
NAKAINOM SANG MAKAHULUBOG NGA ILIMNON.
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
20. ANG PAGBAYAD SA TANAN NGA BALAYRAN SA HOSPITAL
DAPAT LANG HIMUON SA CASHIERS’ OFFICE PARA
MAHATAGAN KAMO SANG NAGAKAIGO NGA RESIBO.
MAGHALONG KAG MAGBANTAY KAMO SA MGA TAWO NGA
NAGAPAKUNO-KUNO SA PAGBULIG KAG SA PAGPATIGAYON
NGA MAPADALI ANG INYO TRANSAKSYON. INDI GID
MAGHATAG SANG INYO KWARTA O RESETA SA MGA TAWO
NGA INDI NINYO KILALA.
21. BANTAYAN NINYO ANG INYO KWARTA KAG MGA GAMIT
SUBONG SANG BAG, CELLPHONE KAG IBAN PA NGA MGA
MALAHALON NGA MGA BUTANG.
22. SA MGA PASYENTE NGA MAY PHILHEALTH PALIHOG
HIKUTARA NINYO ANG INYO MGA PAPELES SA PHILHEALTH
OFFICE SA SULOD SANG 24 ORAS PAGKATAPOS MA-ADMIT
PARA MATUDLU-AN KAMO SANG NAGAKAIGO NINYO NGA
PAGA-HIMUON.
23. ANG ATON HOSPITAL NAGAPATUMAN SANG MOTHER AND
BABY FRIENDLY HOSPITAL INITIATIVE KAG ISTRIKTO NGA
GINA-IMPLEMENTAR ANG PROGRAMA SA BREASTFEEDING.
GINADILI-AN ANG PAGDALA SANG BEBERON KAG MGA
COMMERCIAL MILK PRODUCTS SA ATON HOSPITAL ILABI NA
GID SA OB-GYNE WARD, PEDIATRIC WARDS KAG PAYWING.
PAGAKUMPISKAHON SANG ATON MGA NURSES KAG IBAN PA
NGA EMPLEYADO SANG HOSPITAL ANG MGA BEBERON KAG
COMMERCIAL MILK PRODUCTS NGA MAKIT-AN SA INYO MGA
DALA.
24. ANG ATON HOSPITAL MAY YARA SANG CITIZEN’S CHARTER
UKON STANDARDS SA PAGHATAG SANG SERBISYO SA INYO.
NAKABUTANG INI SA ATON MAIN ENTRANCE, EMERGENCY
ROOM, OPD KAG NAGKALAIN-IN NGA MGA FRONT LINE
AREAS SANG HOSPITAL.
Republic of the Philippines
Province of South Cotabato
SOUTH COTABATO PROVINCIAL HOSPITAL
City of Koronadal Tel. # (083) 228-3206 (local-102) TeleFax # (083) 228-3506
“PhilHealth Accredited”
25. KUNG MAY MGA PAMANGKOT KAMO NAHANUNGOD SA
PAGPA-ADMIT, PAGPA-BILL SA INYO PASYENTE UKON SA
MGA SERBISYO NGA KINAHANGLAN NINYO, PALIHOG
MAGKADTO LANG SA NURSES’ STATION, SA MGA
EMPLEYADO KUN SA DIIN GINAHATAG ANG SERBISYO, UKON
SA ATON GWARDIYA AGUD MATUDLUAN KAMO KAG
MAPAATHAGAN SANG MGA PROSESO.
26. KUNG MAY PROBLEMA KAMO O REKLAMO PARTE SA ATON
MGA EMPLEYADO MAY YARA KITA SANG FEEDBACK FORMS
KAG COMPLAINT FORMS UKON MAY MGA PAMANGKOT
KAMO SA MGA PROSESO KAG MGA PAGSULONDAN SANG
HOSPITAL, PALIHOG MAKIG-ANGOT LANG SA OPISINA SANG
CHIEF OF HOSPITAL O SA OPISINA SANG ADMINISTRATIVE
OFFICER.
MADAMO GID NGA SA SALAMAT KAG MAAYONG ADLAW SA INYO NGA
TANAN.
CONRADO M. BRAÑA, JR. M.D., MHA, CEO VI
Chief of Hospital II
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