social media in financial services graham jones

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30th April 2007

09-f9-11-02-9d-74-E3-5B...

Age of users

13-14 15-29 30-44 45-65 65+0

10

20

30

40

50

60

70

80

90

FacebookMySpaceTwitterLinkedIn

Source: Emarketer.com 30th July 2009

Photo courtesy: Jack and Beverly Wilgus

http://www.speeddateronline.co.uk/

http://www.speeddater.co.uk/lostpsswd.asp

http://www.speeddater.co.uk/nu1.asp

http://www.speeddater.co.uk/spd_faq.content.php?FAQCID=3

http://www.speeddateronline.co.uk/

http://www.speeddater.co.uk/spd_events.details.php?EventID=10008

http://stat.easydate.biz/www/delivery/ck.php?oaparams=2__bannerid=1713__zoneid=176__cb=b33c9f11eb__oadest=http://www.speeddater.co.uk/spd_events.details.php?EventID=11009

http://www.speeddater.co.uk/spd_search.categories.php?CatID=440

http://www.speeddater.co.uk/spd_search.categories.php?CatID=8

http://www.speeddater.co.uk/spd_search.categories.php?CatID=439

http://www.speeddater.co.uk/spd_search.categories.php?CatID=405

http://www.speeddater.co.uk/spd_search.categories.php?CatID=441

http://www.speeddater.co.uk/spd_search.categories.php?CatID=1

http://www.speeddater.co.uk/spd_search.categories.php?CatID=403

http://www.speeddater.co.uk/spd_search.categories.php?CatID=2

http://www.speeddater.co.uk/spd_search.categories.php?CatID=464

http://www.speeddater.co.uk/spd_search.categories.php?CatID=406

From: www.engagementdb.com

The World’s Top 100 Brands

http://twitter.com/home

http://twitter.com/grahamjones

http://twitter.com/invitations/find_on_twitter

http://twitter.com/account/settings

http://twitter.com/help/start

http://twitter.com/logout

http://twitter.com/frith64

http://twitter.com/Starbucks/status/7642560418

http://twitter.com/bradnelson

http://twitter.com/frith64/status/7639946934

http://twitter.com/lewispolzin

http://twitter.com/Starbucks/status/7641833616

http://cotweet.com/?utm_source=sp1

http://twitter.com/lewispolzin/status/7641345217

http://twitter.com/sacamax

http://twitter.com/Starbucks/status/7639029862

http://cotweet.com/?utm_source=sp1

http://twitter.com/sacamax/status/7638565339

http://twitter.com/mpmcgaughey

http://twitter.com/Starbucks/status/7638985478

http://cotweet.com/?utm_source=sp1

http://twitter.com/Jazzid

http://twitter.com/Starbucks/status/7638907192

http://cotweet.com/?utm_source=sp1

http://twitter.com/Jazzid/status/7554823375

http://twitter.com/AlfredCEBall

http://twitter.com/Starbucks/status/7638890290

http://cotweet.com/?utm_source=sp1

http://twitter.com/AlfredCEBall/status/7560011777

http://twitter.com/frith64

http://twitter.com/Starbucks/status/7638865266

http://cotweet.com/?utm_source=sp1

http://twitter.com/frith64/status/7567435074

http://twitter.com/countessnina

http://twitter.com/Starbucks/status/7638849052

http://cotweet.com/?utm_source=sp1

http://twitter.com/countessnina/status/7567498768

http://www.starbucks.com/

http://twitter.com/Starbucks/following

http://twitter.com/Starbucks/followers

http://twitter.com/Starbucks/lists/memberships

http://twitter.com/Starbucks

http://twitter.com/Starbucks/favorites

http://twitter.com/Starbucks/friends

http://twitter.com/Starbucks/accounts

http://twitter.com/Starbucks/lists

http://twitter.com/blocks/confirm/30973

http://twitter.com/starbucks/

http://twitter.com/essentialascend

http://twitter.com/samluvssoccer

http://twitter.com/alexandraElise2

http://twitter.com/mpmcgaughey

http://twitter.com/onetake

http://twitter.com/annaveraud

http://twitter.com/james_fuller_sr

http://twitter.com/MarisaSabrina

http://twitter.com/heitor_gattas

http://twitter.com/miss_carolineh

http://twitter.com/ditucci

http://twitter.com/mashable

http://twitter.com/RizzoTees

http://twitter.com/D_Almighty

http://twitter.com/valerielee30

http://twitter.com/Allisoncds

http://twitter.com/nileyfan4ever

http://twitter.com/Pangik

http://twitter.com/texaschicd

http://twitter.com/angiechambers

http://twitter.com/jessydodol

http://twitter.com/djcal

http://twitter.com/iflyjet

http://twitter.com/Pistachio

http://twitter.com/m_PATZ

http://twitter.com/nerdist

http://twitter.com/Christeezy

http://twitter.com/haigtweets

http://twitter.com/Shutterbug27

http://twitter.com/carriechristine

http://twitter.com/coreydu

http://twitter.com/itsnoiecyrus

http://twitter.com/officialyui

http://twitter.com/Trooper1

http://twitter.com/davidhhendricks

http://twitter.com/pekpongpaet

http://twitter.com/Starbucks/following

http://twitter.com/statuses/user_timeline/30973.rss

http://www.facebook.com/Starbucks?ref=search

http://www.facebook.com/Starbucks?v=wall&ref=search

http://www.facebook.com/Starbucks?v=info&ref=search

http://www.facebook.com/Starbucks?v=app_2373072738&ref=search

http://www.facebook.com/Starbucks?v=app_142063194423&ref=search

http://www.facebook.com/Starbucks?v=app_2344061033&ref=search

http://www.facebook.com/Starbucks?v=photos&ref=search

http://www.facebook.com/Starbucks?ref=search

http://www.facebook.com/profile.php?id=1398002092&ref=mf

http://www.facebook.com/profile.php?id=1398002092&ref=mf

http://www.facebook.com/Starbucks?v=feed&story_fbid=261983113056&ref=mf

http://www.facebook.com/ajax/report.php?type=7&cid=9619972&rid=1398002092&cid2=22092443056&h=96f9f514a2

http://www.facebook.com/profile.php?id=717344729&ref=mf

http://www.facebook.com/profile.php?id=717344729&ref=mf

http://www.facebook.com/Starbucks?v=feed&story_fbid=261982288056&ref=mf

http://www.facebook.com/ajax/report.php?type=7&cid=9619955&rid=717344729&cid2=22092443056&h=6402670689

http://www.facebook.com/profile.php?id=100000054187374&ref=mf

http://www.facebook.com/profile.php?id=100000054187374&ref=mf

http://www.facebook.com/Starbucks?v=feed&story_fbid=261979718056&ref=mf

http://www.facebook.com/ajax/report.php?type=7&cid=9619886&rid=100000054187374&cid2=22092443056&h=b4a5d89f72

http://www.facebook.com/profile.php?id=817845115&ref=mf

http://www.facebook.com/profile.php?id=817845115&ref=mf

http://www.facebook.com/Starbucks?v=feed&story_fbid=261975833056&ref=mf

http://www.facebook.com/ajax/report.php?type=7&cid=9619747&rid=817845115&cid2=22092443056&h=133ed09fc2

http://www.facebook.com/profile.php?id=1782314095&ref=mf

http://www.facebook.com/profile.php?id=1782314095&ref=mf

http://www.facebook.com/Starbucks?v=feed&story_fbid=261972088056&ref=mf

http://www.facebook.com/ajax/report.php?type=7&cid=9619619&rid=1782314095&cid2=22092443056&h=67b3a84f4d

http://www.facebook.com/profile.php?id=100000259336632&ref=mf

http://www.facebook.com/profile.php?id=100000259336632&ref=mf

http://www.facebook.com/Starbucks?v=feed&story_fbid=261960443056&ref=mf

http://www.facebook.com/ajax/report.php?type=7&cid=9619278&rid=100000259336632&cid2=22092443056&h=22cf0807be

http://www.facebook.com/profile.php?id=1375015452&ref=mf

http://www.facebook.com/profile.php?id=1375015452&ref=mf

http://www.facebook.com/Starbucks?v=feed&story_fbid=261957538056&ref=mf

http://www.facebook.com/ajax/report.php?type=7&cid=9619214&rid=1375015452&cid2=22092443056&h=d2449deceb

http://www.facebook.com/profile.php?id=1847866740&ref=mf

http://www.facebook.com/profile.php?id=1847866740&ref=mf

http://www.facebook.com/photo.php?pid=202133&o=all&op=1&view=all&subj=22092443056&aid=-1&id=1847866740

http://www.starbucks.com/login/msi/default.aspx?site=MSI&starturl=/apex/ideaHome

http://www.starbucks.com/login/msi/default.aspx?site=MSI&vote=1&starturl=/ideas/editIdea.apexp

http://www.starbucks.com/login/msi/default.aspx?site=MSI&starturl=/ideas/ideaList.apexp

http://blogs.starbucks.com/blogs/customer/default.aspx

http://www.starbucks.com/login/msi/default.aspx?site=MSI&starturl=%2Fhome%2Fhome.jsp%3Fp%3Dabout

http://blogs.starbucks.com/blogs/customer/default.aspx

http://www.starbucks.com/login/MSI/Default.aspx?Comment=1&ReturnUrl=http://blogs.starbucks.com/blogs/customer/archive/2009/04/17/gluten-free-food-update.aspx&Site=CS

http://blogs.starbucks.com/blogs/customer/archive/tags/Under+Review/default.aspx

http://blogs.starbucks.com/blogs/customer/archive/tags/Under+Review/default.aspx

http://blogs.starbucks.com/blogs/customer/archive/tags/Reviewed/default.aspx

http://blogs.starbucks.com/blogs/customer/archive/tags/Reviewed/default.aspx

http://blogs.starbucks.com/blogs/customer/archive/tags/Coming+Soon/default.aspx

http://blogs.starbucks.com/blogs/customer/archive/tags/Coming+Soon/default.aspx

http://blogs.starbucks.com/blogs/customer/archive/tags/Launched/default.aspx

http://blogs.starbucks.com/blogs/customer/archive/tags/Launched/default.aspx

http://blogs.starbucks.com/blogs/customer/archive/2009/04/17/gluten-free-food-update.aspx

http://blogs.starbucks.com/blogs/customer/archive/2009/04/17/gluten-free-food-update.aspx

http://blogs.starbucks.com/blogs/customer/archive/2009/04/17/gluten-free-food-update.aspx

http://blogs.starbucks.com/blogs/customer/rsscomments.aspx?PostID=5020

http://blogs.starbucks.com/blogs/customer/rsscomments.aspx?PostID=5020

http://www.addthis.com/bookmark.php

http://blogs.starbucks.com/blogs/customer/archive/tags/Coming+Soon/default.aspx

http://blogs.starbucks.com/blogs/customer/archive/tags/Food/default.aspx

http://blogs.starbucks.com/blogs/customer/archive/tags/Healthy+Options/default.aspx

From: www.engagementdb.com

The World’s Top 100 Brands

From: www.engagementdb.com

The World’s Top 100 Brands

http://maps.google.co.uk/maps?hl=en&rlz=1B3GGGL_en-GBGB356GB356&cr=countryUK%7CcountryGB&um=1&ie=UTF-8&q=independent+financial+adviser&fb=1&gl=uk&hq=independent+financial+adviser&hnear=London&view=text&ei=9mlMS4GlIdeg_AbL3cmgDg&sa=X&oi=local_group&ct=more-results&resnum=4&ved=0CDcQtQMwAw

http://www.google.co.uk/search?hl=en&rlz=1B3GGGL_en-GBGB356GB356&q=independent+financial+adviser&btnG=Search&meta=cr%3DcountryUK%7CcountryGB&aq=f&oq=

http://maps.google.co.uk/maps?hl=en&rlz=1B3GGGL_en-GBGB356GB356&cr=countryUK%7CcountryGB&um=1&ie=UTF-8&q=independent+financial+adviser&fb=1&gl=uk&hq=independent+financial+adviser&hnear=London&ei=9mlMS4GlIdeg_AbL3cmgDg&sa=X&oi=local_group&ct=image&resnum=4&ved=0CDgQtgMwAw

http://www.honisterpartners-antonydevine.com/

http://www.honisterpartners-antonydevine.com/

http://maps.google.co.uk/maps/place?hl=en&rlz=1B3GGGL_en-GBGB356GB356&cr=countryUK%7CcountryGB&um=1&ie=UTF-8&q=independent+financial+adviser&fb=1&gl=uk&hq=independent+financial+adviser&hnear=London&cid=16428716535611070724&dtab=2&ei=9mlMS4GlIdeg_AbL3cmgDg&sa=X&oi=local_result&ct=result&resnum=4&ved=0CCMQnQIwAw

http://www.rad-new.com/

http://www.rad-new.com/

http://maps.google.co.uk/maps/place?hl=en&rlz=1B3GGGL_en-GBGB356GB356&cr=countryUK%7CcountryGB&um=1&ie=UTF-8&q=independent+financial+adviser&fb=1&gl=uk&hq=independent+financial+adviser&hnear=London&cid=8726487650143581342&dtab=2&ei=9mlMS4GlIdeg_AbL3cmgDg&sa=X&oi=local_result&ct=result&resnum=5&ved=0CCYQnQIwBA

http://www.church-hill.net/

http://www.church-hill.net/

http://maps.google.co.uk/maps/place?hl=en&rlz=1B3GGGL_en-GBGB356GB356&cr=countryUK%7CcountryGB&um=1&ie=UTF-8&q=independent+financial+adviser&fb=1&gl=uk&hq=independent+financial+adviser&hnear=London&cid=5344513759087307288&ei=9mlMS4GlIdeg_AbL3cmgDg&sa=X&oi=local_result&ct=result&resnum=6&ved=0CCkQnQIwBQ

http://www.unbiased.co.uk/

http://www.unbiased.co.uk/

http://maps.google.co.uk/maps/place?hl=en&rlz=1B3GGGL_en-GBGB356GB356&cr=countryUK%7CcountryGB&um=1&ie=UTF-8&q=independent+financial+adviser&fb=1&gl=uk&hq=independent+financial+adviser&hnear=London&cid=11964518020123186271&ei=9mlMS4GlIdeg_AbL3cmgDg&sa=X&oi=local_result&ct=result&resnum=7&ved=0CCwQnQIwBg

http://www.prospecttreefs.co.uk/

http://www.prospecttreefs.co.uk/

http://maps.google.co.uk/maps/place?hl=en&rlz=1B3GGGL_en-GBGB356GB356&cr=countryUK%7CcountryGB&um=1&ie=UTF-8&q=independent+financial+adviser&fb=1&gl=uk&hq=independent+financial+adviser&hnear=London&cid=8796479630476808883&ei=9mlMS4GlIdeg_AbL3cmgDg&sa=X&oi=local_result&ct=result&resnum=8&ved=0CC8QnQIwBw

http://www.aibgroup.com/servlet/ContentServer?pagename=Great_Britain/GHPGreatBritain

http://www.aibgroup.com/servlet/ContentServer?pagename=Great_Britain/GHPGreatBritain

http://maps.google.co.uk/maps/place?hl=en&rlz=1B3GGGL_en-GBGB356GB356&cr=countryUK%7CcountryGB&um=1&ie=UTF-8&q=independent+financial+adviser&fb=1&gl=uk&hq=independent+financial+adviser&hnear=London&cid=2300536065658151135&ei=9mlMS4GlIdeg_AbL3cmgDg&sa=X&oi=local_result&ct=result&resnum=9&ved=0CDIQnQIwCA

http://www.regent-on-line.com/

http://www.regent-on-line.com/

http://maps.google.co.uk/maps/place?hl=en&rlz=1B3GGGL_en-GBGB356GB356&cr=countryUK%7CcountryGB&um=1&ie=UTF-8&q=independent+financial+adviser&fb=1&gl=uk&hq=independent+financial+adviser&hnear=London&cid=3195563577482802091&ei=9mlMS4GlIdeg_AbL3cmgDg&sa=X&oi=local_result&ct=result&resnum=10&ved=0CDUQnQIwCQ

http://maps.google.co.uk/maps?hl=en&rlz=1B3GGGL_en-GBGB356GB356&cr=countryUK%7CcountryGB&um=1&ie=UTF-8&q=independent+financial+adviser&fb=1&gl=uk&hq=independent+financial+adviser&hnear=London&view=text&ei=9mlMS4GlIdeg_AbL3cmgDg&sa=X&oi=local_group&ct=more-results&resnum=4&ved=0CDkQtwMwAw

http://maps.google.co.uk/maps?hl=en&rlz=1B3GGGL_en-GBGB356GB356&cr=countryUK%7CcountryGB&um=1&ie=UTF-8&q=independent+financial+adviser&fb=1&gl=uk&hq=independent+financial+adviser&hnear=London&view=text&ei=9mlMS4GlIdeg_AbL3cmgDg&sa=X&oi=local_group&ct=more-results&resnum=4&ved=0CDkQtwMwAw

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