social care tv: case study of lgbt evidence

Social care TV

Launched in October 2009

A new online ‘video’ based service

Aimed at social care professionals

Covering all aspects of social work and social care

Bringing together all of SCIE’s material and other related material around each video

Over 125,000 visitors to date

• Dementia • Safeguarding Adults• Personalisation• Children of Prisoners• Seldom Heard Groups• Safeguarding Children• Mental Capacity • Disabled Children and Young People• Participation in Practice• Days in the Life …• Nutrition• LGBT Perspectives on Social Care• Tele-care• Restraint• Parental Mental Health and Child

Welfare• Unpaid Carers

50 programmes launched

Social care TV - Topics

Phase 2 – Topic titles

• What is Social Care• Mental Capacity• Autism• Looked-after children and young people• The Mental Health and Well-Being of Older Black and

Minority-Ethnic People• Innovation in Social Care• Personalisation• Prevention• Learning Disability support for people with challenging

behaviours• Commissioning for a personalised world• Dementia• Safeguarding Children• Safeguarding Adults

LGBT evidence

Paul Ross – Information Specialist

Overview• Demonstrate how the SCTV platform enabled the

information professional to embed specialist skills and knowledge which I hope your will explore and use

• Lessons learned from Social Care TV’s ‘Working with lesbian, gay, bisexual and transgendered people’ - additional resources & in-house processes

• To inspire future work by the profession within specialist libraries & online resource

LGBT <Information> Libraries

“As a profession, librarianship draws many people who wish to connect users to information by, in part, identifying critical information resources, in structuring users on ways to find the information they seek, and advancing user information and technology literacy” (Paul T Jaeger, 2010)

“Libraries exist to meet the information, lifelong learning and leisure needs of all sections of the community, whether heterosexual, bisexual, gay or transgendered.” (Cilip, 2010)

‘Identify and spread knowledge about good practice’

‘Working with Lesbian, Gay, Bisexual & Transgendered people’ - Stories

What we already knew ....

• Research into health (particularly mental health) and social care provision for LGBT people in the UK suggests that there is an urgent need to develop, more sensitive statutory services, to acknowledge specialist support organisations and to address staff education & training needs (Ross 2010; Cant 2009; EHRC 2009; Pennant, Bayliss & Meads 2009; Carr 2008; Browne 2007; NIMHE 2007).

Information Opportunities• Part of the commissioning group• Identified the need for ‘additional resources’

to signpost best practice and other organisations resources

• Free online training resources & embedding Equality & diversity

• A ‘test set’ to represent the need for specialist information input and to highlight our service within SCIE

Information ChallengesEvidence specific to service user

experience

Free online resources

Copyright & Quality assurance

Approx 10 additional resources

Selection criteria

Changes in legislation & updating materials

LGBT Involvement

• 5 LGT individuals experiences of social care & health

• 3 Practitioners evidence on the experiences

• 2 LG staff members in the commissioning group & 6 did not disclose sexuality

• 1 B as subject expert & information specialist

Selection challenges

User experience

Rogers Story

Roger’s Story – Key Messages & Topics

1) Some LGBT individuals fear that by moving into residential care they will lose control of their lives and effectively return to the closet due to the possible ‘anti-gay’ beliefs of fellow residents and untrained staff.

2) Dignity, respect and inclusion are paramount for partners and carers of LGBT individuals. This can be achieved through communicating and including those deemed as ‘family’ by the individual being provided for.

3) Providers should not be afraid to ask questions to determine whether an LGBT individual wants to be open about being ‘out’. This can be done by using specific language which is open and inclusive of difference.

4) Acknowledge and respect the relationship by including the loved one in the provision of care and recognizing the significance of their input.

Topics

LGBT older people, Dignity, Nursing & Residential Care, Relationships, Coming out (disclosure)

Rogers Story - Resources• Best Practice (1)• Policy (1)• Guidance (2)• Training (2)• Research Studies (4)• LGBT projects / support groups /

communities/ organisations (7)

Resource collection• 1000 sources screened; Google, online

databases (Social Care Online & NHS Evidence), LGBT specific organisations and LGBT networks.

• 100 ‘other resources’ selected; best practice, general guidance, reports, legislation and websites. 19 from SCIE.

• Links to Social Care Online• Creation of ‘Older LGBT people’ within key

resources on Social Care Online

Key themes overall• Isolation & exclusion• Challenging stereotypes & assumptions• Training needs• Dignity• Discrimination• Coming out – Secure & confident

Impact

Training equation

Empowerment + Knowledge = Confidence

More Info....

Visit –

www.scie.org.uk/socialcaretv