smart wearables or dumb wearables? understanding how context impacts the ux in the wrist worn...

SmartWearablesorDumbWearables?UnderstandinghowContextImpactsthe

UXinWristWornInterac7on

VivianGenaroMo6vmo9@gmu.edu

KellyCainecaine@clemson.edu

SilverSpring,MDSeptember23rd,2016

Outline

•  Whatisawrist-wornwearable?•  Currentsolu7ons•  Drawbacks•  Methods•  Keyfindings•  DesignImplica7ons•  Discussion

WristWornWearables

Exis7ngSolu7ons

Smartwatches

-Miniaturizedcomputersthat

serveasawearable

accessoryforsmartphones-No7fica7ons

ofcalls,messages,and

events

AppleWatchSamsung

GalaxyGearandGear2

SonySWR50

FitnessTrackers

-Braceletsthatsense

informa7onabouttheusers-Numberofsteps,sleephours,and

heartrate;dailyhabitsandlifestyles

Fitbit(Charge/Alta/Blaze)Garmin(VivoFit/VivoSmart)

SamsungGearFit

MisfitShineNikeFuelBand

WristWornWearables

AbandonmentRate

Exis7ngSolu7ons

•  Cross-deviceInterac7on– Challenges,Duet

•  WristWornInterac7on– ShimmeringSmartwatches:ExploringtheSmartwatchDesignSpace

Cross-DeviceInterac7on

[Houben,S.,Brudy,F.,andMarquardt,N.2015ChallengesinWatch-CentricCross-DeviceApplica7ons.MobileCo-LocatedInterac7onsWorkshop.CHI’2015.1–4.]

Gesture-BasedInterac7on

[Bernaertsetal.2014.Theofficesmartwatch:developmentanddesignofasmartwatchapptodigitallyaugmentinterac7onsinanofficeenvironment.InDIS'14.ACM,NewYork,NY,USA,41-44.]

EdgeTouch

[Oakley,I.andLee,D.Interac7onontheEdge:OffsetSensingforSmallDevices.CHI’14,(2014),169–178.]

Facet

[Lyons,K.,Nguyen,D.,Ashbrook,D.,andWhite,S.Facet:AMul7-SegmentWristWornSystem.UIST’12,(2012),123–130.]

ShimmeringSmartWatches

[Xu,C.,Lyons,K.,andAve,F.ShimmeringSmartwatches:ExploringtheSmartwatchDesignSpace.TEI,(2015).]

WatchIt

•  Gestures•  Handsfreeinterac7on

[SimonT.Perrault,EricLecolinet,JamesEagan,andYvesGuiard.2013.Watchit:simplegesturesandeyes-freeinterac7onforwristwatchesandbracelets.InProceedingsoftheSIGCHIConferenceonHumanFactorsinCompu7ngSystems(CHI'13).ACM,NewYork,NY,USA,1451-1460.DOI=10.1145/2470654.2466192]

•  Moving•  Mul7tasking•  UnplannedInterac7on– Onehand– Short7me– Outdoorandindoor

WristWornWearableUsers

Shortcomings

•  Con7nuoususage

Shortcomings

•  Closecontacttothehumanbody

Shortcomings•  Lackofdesignguidance– Bestprac7ces,guidelinesorstandards

LeadingResearchQues7ons

•  Whataretheproblemsthatusersfacewheninterac7ngwithwrist-wornwearables?

•  Howtoconsidercontextinthedesignofwrist-worntechnologiesandimproveUX?

Methods

•  Selectonlinesource•  Selec7onofwristwornwearables– Commerciallyavailable

•  Qualita7veanalysis– Contextualfactors

•  User,environment,plasorm

– Severitylevels•  Cosme7c,minor,major,catastrophic

Methods

•  Onlinesource:Amazonreviews(n=545)•  Wristwornwearables– Mostpopularlycommented(n=10)

•  Qualita7veanalysis–  ContextualFactor

•  User:individualpreferences,personaliza7on•  Environment:light,sound,stability•  Plasorm:resources,technologicalsolu7ons

–  SeverityRa7ng•  Cosme7c,minor,major,catastrophic

WristWornWearables

ContextualFactors

EnvironmentalFactors

•  Readabilityissues– “...itisnowimpossibletoseeinthedirectlydaylightatall.Ifyouarerunningoutside,there'snowaytoseethescreen’[P1,FitbitBlazeuser]”

•  Feedback– “Theconceptofusingthewatchforphonecallswhenyourhandsarebusyisawesome,buttherealityisyoucan'thearunlessyouareinanoise-freezone’[P4,SamsungGalaxyGearuser]”

UserExperience

•  Accessibilityissues– “Fontcanbedifficultytoreadifsomeoneneedsreadingglasses.Gotbandformyhusbandandhenotedthatthefontsizefortheno7fica7onwasabittoodifficult.”[P9,GarminVivoSmartuser]”

•  Learningcurve– “formeit'sjustapaintologeverycupofwaterIdrinkwhenIalreadydrinkwateralldaylongandknowthatIgetplenty”[P10,Fitbituser]”

PlasormIssues•  Speechrecogni7on–  “Theonlythingmoreembarrassingthantalkingtoyourwatch...isdoingsoandge6ngnoresponse.…Therewasnowaytochangeonewordorfixpunctua7ononher7nyface’[P21,AppleWatchuser]”

•  Feedback7ming–  ‘…themessagesdisappearquickly.Ifyoudon'tcatchsomethingthefirst7me,it'sgone....Sinceyoudon'thaveanopportunitytoreviewortryagain,Ihavenowdisabledthatasawasteofbayery.’[P25,FitbitAltauser]

Environment• 3•  -• 2,4,5,6• 1

User•  -• 12,13• 8,9,10• 11,14

PlaMorm•  -• 28,29,30• 15,16,17,19,22,26,27

• 18,20,21,23,24,25,31

SeverityLevels

Analysis

•  Problemsassociatedwiththeplasormwerethemostfrequentintheuserinterac7on– 75%oftheproblemsiden7fied(n=411)

•  Mostproblemswereclassifiedasmajor(n=14)andcatastrophic(n=10)–  fewproblemswereconsideredminor(n=5)

Implica7ons

•  Customiza7on,adapta7onandpersonaliza7onareessen7alintheUXdesignprocessforwrist-wornwearables– Calibra7on:numberofsteps,ac7vity,distance– Menuchoices:itemsofpreference,choices– Feedbackandresponses:intensity,frequency

ConcludingRemarks

•  Designingforcontextualchangesandtransientrequirementischallenging

•  TheanalysisoftheUXinthefieldaidstoclarifyhowcontextimpactsthedesignofinterac7onandinterfaces

FutureWork

•  Furtherexploretheanalysisofusers’feedbackthroughonlinesources

•  Cross-validatethefindingsinthedesignandevalua7onofnovelwearables– Wristworndevices

Acknowledgment•  This material is based upon work supported by the Na7onal Science

Founda7on under Grant No. 1314342. Any opinions, findings, andconclusionsor recommenda7onsexpressed in thismaterial are thoseofthe author(s) and do not necessarily reflect the views of the Na7onalScienceFounda7on.

Q+A