signature capture is there a visa /mc picture or “sc” in taskbar start the program from the...
Post on 21-Jan-2016
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SIGNATURE CAPTURE
IS THERE A VISA /MC PICTURE OR “SC” IN
TASKBAR
START THE PROGRAM FROM THE START MENU…
DRAG YOUR MOUSE OVER…DOES THE PICTURE
DISSAPPEAR?
YES
NO YES
SIGNATURE CAPTURE
NO
TRY A TICKET GO TO PAGE 2IF STILL NOT WORKING
IS THE “I:” DRIVE MAPPED?
•OPEN “MY COMPUTER”• CLICK ON “TOOLS”•CLICK ON “MAP NETWORK DRIVE”•CHOOSE “I” FOR THE DRIVE LETTER•INPUT THE PATH TO YOUR LINUX SHARE IE.
\\YOUR_LINUX_SERVER\SIGNATURE
•MAKE SURE “RECONNECT AT LOGON” IS CHECKED•CLICK “FINISH”•WHEN THE “I:” DRIVE WINDOW OPENS, CLICK ON YOUR STORE NUMBERS’ FOLDER
•OPEN “MY COMPUTER”•FIND THE “I:” DRIVE•USUALLY LABELED “SIGNATURE ON SIGNATURE SERVER”•CLICK ON YOUR STORE NUMBER’S FOLDER
YES
NO
SIGNATURE CAPTUREPAGE 2
CAN YOU GET INTO THE FOLDER?
TRY A TICKET
IF STILL NOT WORKING
CALL SUPPORT503-419-9139
NOYES
SIGNATURE CAPTURE
SIGNATURE CAPTURE
PRINTERS
TRY MENU PATH:25.3
DOES YOUR PRINTER STILL EXIST IN 25.1
CALL SUPPORT503-419-9139
WORKING?
YES
NOCHECK CONNECTIVITY:
UNPLUG / REPLUG SERIAL CONNECTIONS
PING NETWORK IP
IS PRINTER PLUGGED IN, POWERED ON,
CONNECTED AND REACHABLE?
NO
DONEYES
YES
NO
PRINTERS
:LISTPTR
:LISTPTR
NUMBER COLUMN IS THE PRINTER #
“DEV OR LINE #”COLUMN IS THE
PICK PORT NUMBER
LOWER “DEV OR LINE #”
TYPICALLY SERIAL
HIGHER “DEV OR LINE #”
TYPICALLY NETWORK
PRINTERS
PRINTERS
IF NETWORK PRINTER, CAN YOU PING IT?
PING THE PRINTER TO SEE IF IT IS REACHABLE
START -> RUN ->CMD
PING IP_ADDRESS
PRINTERS:SHP-STATUS
FIND PRINTER QUEUE INFO FOR NETWORK PRINTERS
:SHP-STATUS
FIND THE PRINTER QUEUE NAME,
YOU WILL NEED IT
TYPICAL NOMENCLATURE:
POJD01
PO = STORE ABBR
JD = JET DIRECT01 = PRINTER #
PRINTERS
:!lpstat (MUST BE DONE ON CONSOLE) :!lpstat
(CASE SENSITIVE)
MOST TYPICAL SCENARIO:
PRINT BIG REPORT THEN GO AND
TURN OFF PRINTER
QUEUE GOES TO “DOWN” STATUS
TOP QUEUED JOB HOLDS UP QUEUE
____________
INFO NEEDED “QUEUE”& “JOB”
______________
AT TCL:
!CANCEL JOB
!ENABLE QUEUE
PRINTERS
HANDHELDS
HANDHELDSSIGNATURES
START ->SETTINGS ->
CONNECTIONS ->BEAM (UNCHECK)
IS THERE A “BUSINESS”
FOLDER IN MY DOCUMENTS?
ARE THE SIGNATURES GETTING TO THE LINUX
BOX?
IS THERE A PARTNERSHIP
IN ACTIVESYNCAND
ACTIVESYNC VERSION 3.7?
IS “BEAM” OFF
START ->PROGRAMS ->
FILE EXPLORER ->MY DOCUMENTS ->CREATE BUSINESS
FOLDER…IS IT THERE?
FOLLOW ONSCREEN
INSTRUCTIONS TO SETUP
PARTNERSHIP…OR
CALL SUPPORT TO UPDATE VERSION & REGISTRY
503-419-9139
YES NO
YES YES
NONO
“I:” DRIVE ->STORE # FOLDER ->
HANDHELD FOLDER ->BUSINESS FOLDER ->
LOOK FOR .BMP’S
STILL PROBS? CALL: 503-419-9139
YES
YES
HANDHELDSS3 MENU
PING THE
RS6K?
IS WIRELESS WORKING
?
HOST PROFILE
CORRECT?
SSID?WEP KEY?
IP ADDRESS?
WIFI ICON ->PING TAB ->
ENTER IP OF RS6K ->TX AND RX INCREMENT TOGETHER?
IN TELNET CE:FILE ->
CONFIG ->HOST PROFILE ->
PASSWORD IS: js OR systemHIGHLIGHT PROFILE ->
EDIT ->APPLY STORE SPECIFIC SETTINGS (RS6K IP, PORT NUMBER, NAME,
ETC)
YESYES
NOYES YESNO
HANDHELDS
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