seven steps to winning your digital audience

Post on 20-Jun-2015

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PUSH

• Engagement • Retention • Interaction • Re-activation • Intimacy

TWITTER

• Influence• Brevity • Accessibility• Interaction • Versatility

FACEBOOK

• Connection• Self-Expression• Entertainment• Discovery• Control

EMAIL

• Familiarity • Manageability • Trust & Privacy• Relevancy • Exclusivity

SMS

• Immediacy • Action• Portability • Intimacy • Disruption

PUSH

66% use daily

78% use daily

87% use daily

58% use daily

50% use daily

SMS IS A CRITICAL CHANNEL IN MOBILE STRATEGY

• 70% of feature phone owners don’t plan to buy a smartphone as their next device (Feb 2012) – They plan to sign up for two more

years of service on their regular handsets

• 78% of smartphone users SMS daily.

• 33% of smartphone users SMS constantly throughout the day.

80%of consumers are

more loyal to retail than any other industry

Forrester Research

Kyle
Change to image slide make - We forget that the shift is to the customer / individual / person
Kyle
Change to image slide make - We forget that the shift is to the customer / individual / person
Kyle
Change to image slide make - We forget that the shift is to the customer / individual / person
Kyle
Change to image slide make - We forget that the shift is to the customer / individual / person
Kyle
Change to image slide make - We forget that the shift is to the customer / individual / person
Kyle
Change to image slide make - We forget that the shift is to the customer / individual / person

77% Prefer…Email for Promotional Msg

ExactTarget SFF #14: The 2012 Channel Preference Survey

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