servicecenter overview

People Benefits

Presents

Overview of

Service Center

Business Process Management System

People Benefits. All Rights Reserved.

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Agenda

1. Business Challenges

2. Value Proposition

3. Product Overview

4. Key Screen Shots

5. Brief Summary of Features

6. Technical Information

7. Contact Us

Business Challenges

Business Challenges

Business Challenges

Business Challenges

Business Challenges

Business Challenges

Business Challenges

Business Challenges

Business Challenges

Business Challenges

Business Challenges

Meanwhile Organization suffers in many ways

• Time spent on non core tasks

• Email CC floods

• Forgive and forget culture

• Politics - groups, favors, relationships

• Performance reviews from memory

• Few strong ones run the show

• Continuous decline in overall performance

Service Center Value Proposition

Business Process Management Benefits

Sample Business Scenario

Process Type Process Name Key Benefits

Sales Sales Call Plan Connects the field force across Pakistan and the world to management and office colleagues. All call planning is done online. Managers and office colleagues view reports such as who is doing what and where to support business. Support to field is provided via processes that can be tracked and no need to chase head office for statuses such as request for promotional material. Co field visits and field support is improved.

Material Request

Marketing and Distribution

Event Approval Automates key marketing processes. Single event approval process is used for planning and approval for all key events in the year. An online ordering process ensures error free submission and automatic routing of tasks to each supply chain colleague. Alerts notify delays and ensure timely delivery. Policy is setup for authorized signatory list for granting mandatory approvals based on amount, management uses reports for activity monitoring such as events in an area in next week and orders per product.

Sales orders

Credit Note

Training and Performance

Individual development plan

Ensure development targets and progress by process automation. All individuals’ setup development plans which are approved by managers. HR and managers plan trainings based on reports. Individuals report trainings and management can use data to monitor progress.

Training report

Process Type Process Name Key Benefits

Recruitment management

New Hiring Facilitate HR and ensure timely delivery by providing a single process with workflow for all key recruitment tasks including request from each department, short listing, interviews, and final selection. Additionally HR can manage all contractual employees through executing contracts and scheduling automatic renewal alerts.

Employment Contracts

IT Service Desk Helpdesk Facilitate users with easy to use online Helpdesk. Reduce IT’s call logging and task management work load. Improve overall performance through features such as service level management and escalation alerts, dashboards, multi level problem history, resource lists like PCs, team work management and custom reports. Improve vendor management through contracts, scheduled yearly renewals and viewing work history reports.

Maintenance Contracts

Plant Operations Building maintenance Improve manufacturing operations and enforce ISO and OHSAS mandatory process approvals. Automate work order processes including online requests, automatic assignment based on work load or location or other attributes such as machine type. Improve uptimes through scheduling of routine maintenance tasks. Improve worker performance using features such as service level management and escalation alerts, dashboards, multi level problem history, resource lists like machines, team work management and custom reports.

Machine maintenance

Sample Business Scenario

Product Overview

Performance Improvement Life CyclePerformance Improvement Life Cycle

Overview

Core AreasCore Areas

Overview

Rule EngineRule Engine

Overview

Complex Workflows PatternsComplex Workflows Patterns

People to People workflowsPeople to People workflows

People to Machine workflows People to Machine workflows

Key Features

Roles

Key Screen Shots: Define Organization

Key Screen Shots: Define Organization

Key Screen Shots: Define Processes

Key Screen Shots: Define Processes

Key Screen Shots: Execution Management

Key Screen Shots: Execution Management

Key Screen Shots: Execution Management

Key Screen Shots: Execution Management

Key Screen Shots: Execution Management

Key Screen Shots: Execution Management

Key Screen Shots: Monitoring & Reports

Key Screen Shots: Monitoring & Reports

Settings User Management Locations

Resource ManagementService ManagementRule EngineFormsAlertsMy InformationData Management

Requester View Requester Home

Service OfferingsEnter RequestMy RequestsMy Scheduled ServicesRequester Alerts

Provider ViewProvider AlertsMy WorkWork ActionsMy Team's Work

ReportsDashboardGlobal Monitoring and custom reportsGlobal Requester Status

Brief Summary of Feature List

Service Center is hundred percent (100) web based application designed on latest web technologies such as Ajax and XML web services. This makes it universally accessible from any machine on intranet and internet without any client side application. Additionally Ajax and JQuery enhances application performance and makes it feel like its running from desktop.

Application is developed in three layer architecture including data access layer, business access layer and presentation layer. This makes it easy to modify and manage overall application.

Following components are used to develop Service Center:1. Microsoft .Net Frame work 2.02. ASP.Net 2.03. C#4. ASP.Net Ajax extension 1.05. MS SQL Server 20006. External Application integration using XML web services7. User interface design using JQuery and style sheets

Technical Information

Contact Us

People Benefits

Email - contact@peoplebenefits.com.pk 

Office - (92-21) 3-482-2225         Mobile - (92-302)  816-5130, 0300-2584597, 0321-3800310         

Web – www.peoplebenefits.com.pk              

Address - Suite # A 16, 4th Floor, Usman Plaza, Main University Road, Gulshan-e-Iqbal, Sindh, Karachi, Pakistan.

People Benefits. All Rights Reserved.