service culture workshop - adapt corporate training sri lanka
Post on 22-Nov-2014
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adaptCorporate Training
SERVICECULTUREWORKSHOPMINIMUM PARTICIPANTS : 10 – 12
SERVICECULTUREWORKSHOPPRIMARY FOCUS IS ON THE IMPORTANCE OF “CULTURE” CUSTOMER SERVICES FUNDAMENTALSSTRATEGIES, TECHNIQUES ON 7 ESSENTIAL AREASTAKE AWAY IMPORTANT KPIS, PROCESS IMPROVEMENTS AND OTHER ESSENTIAL MEASURABLE
SESSION OUTLINE:
WORKSHOP CONTENT:
What is your mantra?The power of ‘now’The voice of the customerService channelsAnalyze and connectService communicationService skillsService skillsMeasures and KPIsCreating a metric plan Process design Process balancingRecoveryService staff
"Happy customers tell 3 friends, unhappy customers tell Facebook”.
Through this workshop, we help clients understand core areas such as: the impor-tance of customer perspective, core skills and the power of processes .
Adapt (Pvt) Ltd. No 5/4, 79 Hyde Park Corner, Colombo 02, Sri Lanka
www.adapt. lk info@adapt. lk (94)773 958 869
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