schools and social media -- manor govfresh

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This presentation was part of a session called "Social Media in Government" at manor.govfresh. manor.govfresh was a 2-day conference in Manor, TX on September 20-21, 2010. The conference was developed through the GovFresh movement to "bring together state and local public servants to better understand the costs and benefits of technology and open government." http://govfresh.com/

TRANSCRIPT

Schools as Innovation Drivers

manor.govfreshRichie Escovedo, @vedo | Mansfield ISD, @mansfieldisd

Schools: A crucial component for your engaged citizens

http://www.flickr.com/photos/goodfeeling/4580555020/

If Social Media is simply people having online conversations...

Schools: A crucial component for your engaged citizens

...then public school districts should be conversing via

Social Media.

Schools: A crucial component for your engaged citizens

http://www.flickr.com/photos/herculie/2370039001/

School Districts can leverage social media tools to

• strategically listen;• better engage communities in

meaningful conversations; and• help make informed decisions

for programs and procedures

Engaged citizens and their schools

Social Media and a public school districtMansfield ISD

Social Media and Mansfield ISD

District Blog

http://yourmansfieldisd.blogspot.com/

Twitter

@mansfieldisd

Facebook

http://www.facebook.com/mansfieldisd

http://www.youtube.com/misdtv

Photo Galleries

http://www.mansfieldisdpics.smugmug.com/

Case Studies

Case #1: Don't Fear the Blog

A school district blog can provide a place where parents, students, staff and the public can read some of the latest news, thoughts, and information from school district leadership and engage in respectful dialogue.

Case #1: Don't Fear the Blog

District proposed constructing a new auditorium and professional development center.

The blog was used to initiate the conversation.

Four posts received 96comments.

Case #1: Don't Fear the Blog

District proposed establishing an orchestra program.

The blog was again used to initiate the conversation.

One post on the topic received 135 comments.

Works in tandem with other communication channels.

Case #1: Don't Fear the Blog

District uses the blog as a way to pull back the curtain on decisions, engage in thoughtful dialogue with the community, share relevant and timely information, and hopefully display a little personality.

Case #2: Facebook and the District

The MISD Facebook page

• two-way communication channel to share timely information and news;

• listening outpost to monitor conversations about the District and schools; and

• customer-service platform.

Case #2: Facebook and the District

Rules are in place to provide guidance for community on what is and is not allowed on the page.

Case #2: Facebook and the District

• Started in August, 2009• September, 2009 the Page had over 400 “Fans.” • September, 2010 the Page has over 3,400 “Likes” (people that have connected the District to their profiles)• Growth in interactions continues

Case #2: Facebook and the District

Considerations:1. Formal vs. informal

(it’s ok to be human)2. Need a thick skin3. If in doubt, remove posting4. Pay attention to

commentary5. Early-warning for issues6. Responses often equally

(or more) important for others to see

Questions?

http://www.flickr.com/photos/87765855@N00/3105128025/

Contact

Richie EscovedoDirector of Media and Communications Mansfield Independent School District

E-mail: richie.escovedo@gmail.comTwitter: http://twitter.com/vedoBlog: http://nextcommunications.blogspot.comLinkedIn: http://www.linkedin.com/in/rescovedo

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