sarah schulmann, inwithforward

towards flourishing lives and flourishing systems

Grounded Change

dr. Sarah Schulman @inwithforward

Dwayne, age 44

Question:

How do we transition our social safety nets into trampolines?

NL

UK

AU

Homeless SMSdeveloped at TACSI (2010-2012)

developed at participle (2008-2010)

CA

#disability #homelessness #youth #addiction #family #domestic violence

Homeless SMS

A mixed track record:

We re-make & un-make social services.

We flip the order.

people

interactions

policypolicy

programs

people

from: to:

We spend time in context, on the margins.

We prototype 7 interactions that prompt change:

Modeling and Rehearsal

Story Editing

Bridging RelationshipsFeedback

Reciprocity & Contribution

Taster Experiences

Barrier Busting

Mark

Katie & kids

Letitia

We measure what is meaningful change, for whom.

Raul

Janya

Social Policy

Graphic Design

Business

Education

Anthropology

And we build blended teams.

Community Outreach

Management

Service Design

Interaction Design

Industrial Design

Behind it all: partnerships.

3 largest service providers

75 million turnover

1200 staff

What is coming out:

a new service delivery model for day programs

an interagency social R&D space

We spent 3-months living in this social housing complex.

Mark

We found that people weren’t isolated from other people.

They were isolated from novelty and ongoing learning. 

Kudoz

TV

testing tweaking, reshaping....

new tool

value propositions

tools

interactionsroles

30 staff

6 prototypes

20% time

7 teams

testing tweaking, reshaping....

55

6 new prototypes...

What we’re learning...

same-old barriers.

no metrics

licensing & unions 9-5pmcontracts

& budgets

‘not my role’ poor intelligence

leverage assets, re-allocate, find efficiencies.contracts & budgets

mobilize, engage.licensing & unions

flat teams, fluid role differentiation. roles & tasks

bursts of intensity, time bound.pace

get out and go to the source.intelligence

measure failure, measure change.metrics

Number of iterations:

3 52

4

4 things we’re learning:

Emotion Discernment Practice + Projects

Embedded Storytelling

Question:

How do we embed capacity, and create a new normal?

Ultimately, to get to grounded change you need a ground campaign.

www.inwithforward.com

dr. Sarah Schulman sarah@inwithforward.com @inwithforward

www.kudoz.ca

Get on the ground with us.

www.fifthspace.ca