sample-linda pickard_pickard-laws_gaining trust, building morale

The Habit Loop: Change the Routine, Change the Results

Gaining Trust and Building Morale

Dr. Linda Pickard, PhDCEO, Pickard & Laws

416 505-2557lpickard@pickardlaws.com

Profile: Linda E. Pickard Ph.D. Award-winning instructor/adjunct professor for design and delivery

of innovative leadership programs Social media writing: twitter.com/lindapickard;

www.nkleadership.blogspot.com Areas of specialty: neuro-leadership (applying brain science to

leader and team member behaviour), visioning, strategic thinking & planning, strategy execution (team level), developing and leading high performance teams, creative problem-solving.

President & CEO, Pickard & Laws Hon. B.Sc.(Food Sciences), Dip. Nutr. (Public Health Nutrition),

M.Ed., Ph.D. (Educational Psychology), University of Toronto Email: lpickard@pickardlaws.com

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Gaining Trust and Building Morale: Even Monkeys Have Their Standards

http://www.youtube.com/watch?v=GcJxRqTs5nk

/Frans de Waal, Moral behaviour of animals

Today’s Objectives1. Explore trust - and morale – building through

three lens – charisma, character and confidence;

2. Clarify why and how emotions drive trust and morale.

3. Add to your tool kit of effective leadership practices.

Agenda• The Trust Foundation: SCARF Power• The Inspiring Start: Charisma (Passion,

Purpose or Cause)• The Core of Everything: Character (Ponder) • The Necessary Mindset and Habit: Confidence

(Practice)• New Ways of Working

Engagement Rises and Falls on Subtle Signals

Powering Up Trust and Morale: A Lens for Exploring

• 3Cs: Charisma, Character and Confidence

• 4Ps: Passion, Purpose, Ponder, Practice

The Brain – Evolutionary Levels, Multiple “Societies” and Feedback Loops

• I: The Reptilian Brain (The Basics - Stayin’ Alive)

• II: The Mammalian Brain (Instincts and Relationships)

• III: The Human Brain: (Future Possibilities…Decisions – The CEO)

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The Inspiring Start: Triggers of Trust and Morale (SCARF Power)

• Status: relative importance to others

• Certainty: ability to predict future

• Autonomy: sense of control over events

• Relatedness: Sense of safety with others

• Fairness: perception of fair exchanges between people

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Brain Politics: Social needs are Treated Much the Same Way in Our Brains as Need for Food and Water

Thoughts Drive Emotions and Emotions Drive Motion

Positive emotions produce optimal functioning, not just within the present, pleasant moment, but over

the long-term as well.

/Barbara Fredrickson, Broaden and Build Theory of Positive Emotions, U. North Carolina, Chapel Hill.

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Gaining Trust and Building Morale: Habit to Practice # 1

Change the chemistry of the

conversations (CIQ)

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What is Charisma?• Greek word “gift”• Religious connotation: “of

the spirit” and “inspired”• “Visionary”, “energetic”,

“unconventional”• Beneficial in times of

distress (psychic, political, economic, ethical, religious)

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Charisma is Top Leadership Quality Across 61 Cultures (17,300 Managers)• Integrity• Inspirational• Visionary• Positive• Encouraging• Motivating• Confidence-building

/Globe Leadership, 2007

The “Why?” of Work (Purpose) is Central to Charisma

Charisma: “Fighting” for A Cause - Children’s Rights

Building a Democracy in Tunisia

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If Purpose and Passion Get Things Started, Then Warmth and Competence are the Conduits

Warmth Behaviours? Competence Behaviours?

Gaining Trust and Building Morale Habit to Practice # 2 (Charisma)

• Fight for a cause/purpose (the answer to “Why?”)

• Engage your team in exploring its “cause”

• Show your passion (warmth)

The Core of Everything - Character: Who Am I?

Can You Change Your Character?

• Comes from Greek word “engrave”

• Sum of deeply engrained patterns of behaviour (“inner theatre”)

• Acquired through genetics and culture

• Used interchangeably with personality

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Which of These Factors Do Not Substantially Impact Team Performance?

• Equal opportunity of turn-taking/input

• Incentives• Social connectedness• High aggregate IQ• Women• Progress/small wins• External intelligence gathering • Emotions of team

leader/manager

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Sleep Gives Character a Boost

• How much is needed daily?

• What do you get on average daily?

• What’s the downside of too little sleep?

Gratitude Activates Your Inner Mandela

http://www.youtube.com/watch?v=oHv6vTKD6lg&list=PLzvRx_johoA_QznlVHjbByQdHZAhWRQzr&index=12

/Soul Pancake, The science of happiness.

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Micro-Breaks “Away from Huge Screen of Life” Open Up Space for Perspective

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How Long Can You Sit Still?

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An Engaged Inner Life Develops Character

Eulogy virtues

…whether you are kind, brave, honest, other-focused (prosocial), give to receive

Gaining Trust and Building Morale Habit to Practice # 3 (Character)

Ponder (mindfulness)

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The 20-Mile March: A Commitment Culture (J. Collins, Great by Choice)

Confidence and Competence: The Paradox

Modest Confidence

• Aids in adapting to environment

• Enables paying attention to situation

• Catalyzes self-improvement

Extreme Confidence

• Increases danger of narcissism

• Can lose touch with reality• Can become morally

disengaged

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Confidence “Sweet Spot: When We Feel Safe and Special

The healthy middle -

Moving seamlessly between self-absorption and caring attentiveness…

/Craig Malkim, Rethinking Narcissism

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Golden Rule of Habit Change: Keep Same Cue and Reward, Change the Routine

A “Can Do” Growth Mindset is Key to Habit Change

https://www.youtube.com/watch?v=OMbsGBlpP30

/Charles Duhigg, The power of habit. TED Talk

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Gaining Trust and Building Morale Habit to Practice # 4 (Confidence)

Deliberately Practice

• Before enlightenment, chop wood, carry water

• After enlightenment, chop wood, carry water

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Gaining Trust and Building Morale Habits to Practice (Summary)

• SCARF Power

• Charisma (+ve cause)

• Character (challenge ‘ostrich self’)

• Confidence (growth mindset)

• Change CIQ

• Show passion, ignite with purpose

• Visit your “inner theatre” (ponder)

• Practice deliberately/invoke personal power

What is One Habit You Will Practice?

Persistence PaysHilary Hanson (May 27, 2015). Dog with big stick on narrow bridge teaches us the meaning of trying. Huffington Post (0:60)

http://www.huffingtonpost.com/2015/05/27/dog-big-stick-bridge-video_n_7451004.html?ncid=tweetlnkushpmg00000067