roseann mueller - resume

ROSEANN MUELLER2404-4 21st Street, Troy, NY 12180

Cell: 516-491-2569Email: mueller.roseann@gmail.com

CAPABILITIES SUMMARY:Over fifteen years of administrative experience. Computer knowledge of Word, Excel, Outlook, WordPerfect, and the Internet with the ability to type 60 WPM. Accurately books and coordinates travel arrangements, meetings and conferences. Strong organizational skills with the ability to create and maintain an extensive filing system. Consistently provides excellent customer service when working with co-workers, clients, medical facilities, and attorneys. Strong written and verbal communication skills and recognizes the importance of professionalism.

PROFESSIONAL EXPERIENCE:Clerical Support 2015 – 2016Temporary Assignment through Fusco Personnel Inc. at Excelsior College, Albany, NY

Provided assistance in the Human Resources Department with clerical and organizational support.

Paralegal Intern / Assistant 2014Frank J. Laine, P.C., Personal Injury Law Firm, Plainview, NY

Drafted pleadings including summons and complaints and answered and requested Bill of Particulars. Prepared correspondence including settlement, examination before trial, independent medical, Office of Court

Administration, No-Fault letters, and Medicare letters. Opened new client files, gathered information for client intake sheets and professionally greeted customers. Requested medical records from various sources, scheduled appointments and handled heavy telephone volume. Researched information in database and Internet environments.

Paraprofessional / Teaching Assistant / Substitute Teaching Assistant / Residential Counselor 2008 - 2013Sanford H. Calhoun High School, Merrick, NY (2011 – 2013); Westbrook Preparatory School, Westbury, NY (2012); Locust Valley School District, Locust Valley, NY (2011); Center for Developmental Disabilities, Woodbury, NY (2008 – 2010)

Worked with developmentally delayed students of all ages including those with autism and learning challenges. Taught academics, job training skills, daily living skills, created lesson plans, and taught mathematics.

Administrative Assistant to Director of Treasure Risk Management 1989 - 1995Citibank, New York, NY

Prepared correspondence, periodic mailings and presentations, utilizing Dictaphone skills to transfer information. Experience with senior management; supported five Vice Presidents and the Director of Risk Management. Created and maintained an extensive color-coded filing system including document identification numbers. Coordinated travel arrangements, business meetings and conferences. Processed monthly bills, consistently meeting deadlines. Handled confidential material with legal and human resources content.

EDUCATION:Associates Degree in Arts, Summa Cum Laude, 2008Nassau Community College, Garden City, NYAwards: Lambda Epsilon Chi, Phi Theta Kappa

CERTIFICATES:Customer Service and Computer Training Program, 2016Women’s Employment and Resource Center, Albany, NYABA Approved Paralegal Certificate, 2014Nassau Community College, Garden City, NY

REFERENCES: Provided upon request.