robert "drew" haldane
Post on 26-May-2015
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Office of American Citizens Services and Crisis ManagementBureau of Consular Affairs
“The America Desk”
Office of American Citizens Services and Crisis Management
The Office of American Citizens Services and Crisis Management (ACS) exists to serve Americans traveling or residing abroad. Our primary goal is to meet the needs of American citizens while providing them with premier customer service.
American Citizens Abroad
60 Million Trips a YearUp to 4.5 Million Present Overseas
Travelers’ Services
Emergency Passport IssuanceFinancial AssistanceWelfare/WhereaboutsArrest Cases
Travelers’ Services, Cont’d
Crime/Terrorism Victims’ AssistanceDeath and Estate CasesCrisis Response
Emergency Passport Issuance
Report lost passport to nearest Embassy or Consulate ASAPPassport records now electronic – expedites emergency issuanceWHTI requires all U.S. citizens to have a passport for travel by air to and from U.S. By 2008 this requirement will be extended to overland and sea travel as well.
Financial Assistance
Funds transfer from U.S.Lender of last resort
Emergency dietary/medical assistanceRepatriation funds
Welfare/Whereabouts
What we do if you don’t call MomEmergency notificationIn event of a crisis – call home!
Arrest Cases
U.S. citizens overseas subject to local lawsConsular notification and accessMonitor case; communications with U.S.
Crime and Terrorism Victims’ Assistance
CA/OCS provides liaison with state, local, and federal programs to assist victims of crimeEmbassy can assist Americans in filing a criminal complaint and provide an attorneys list for legal representation
Crime and Terrorism Victims’ Assistance, Cont’d
Kidnappings:Assistance to families, liaison with USG law enforcement when requested, but;No USG Concessions to those holding official or private Americans hostageNo USG ransom paymentNo USG release of prisoners
Death Cases
Notify NOKFacilitate repatriation/disposition of remainsEstate
Crisis Response
Welfare/whereaboutsImmediate needsDeparture/assisted evacuation
Crisis Response, cont’d
Evacuations:Commercial, then charter, as available U.S. military as last resort, usually on cost re-imbursable basis.
U.S. citizens priorityOne bag, no pets
Crisis Response, cont’dLebanon
15,000 Americans evacuatedLargest evacuation since WWII140 officers to assist with evacuation24 hour task force in Washington; 7,500 man hours
Consular Information Program
No Double Standard Policy
1990 Aviation Security Improvement ActSpecific, credible, non-counterable threatBroadly applied by policy
Make Good Choices
“Know Before You Go”
The Consular Information Program aims at helping Americans living and traveling abroad make informed decisions and plans.
Consular Information Documents
Consular Information SheetsTravel WarningsPublic AnnouncementsWarden MessagesFact Sheets
Collaborative Process
Information from variety of sourcesEmbassies, consulatesIntelligence communityMediaForeign governmentsOthers
Clearance Process
Variety of offices review and approve a message:
EmbassyRegional BureauDiplomatic Security“Seventh Floor” offices
Help Us Help You
RegisterInform family and friendsComplete emergency contact information on passport/passport applicationCall home
Consular Information
www.travel.state.gov1-888-407-4747 (in U.S. and Canada) 202-501-4444 (outside of U.S.)
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