rimple project
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SUMMER TRAINING PROJECT REPORT ON
CREDIT CARD AND LOAN ASSESSMENT
FOR THE PARTIAL FULFILLMENT OF THE
REQUIREMENT
FOR THE AWARD OF
DEGREE OFMASTER OF BUSINESS
ADMINISTRATION
(2009-2011)
Submitted to: Submitted by:
Dr. Harinder Singh Gill Rimple bamba
HOD PG Studies MBA 3rd SEM
90032265822
DEPARTMENT OF MANAGEMENT STUDIES AD
COMPUTER APPLICATIONS
AMRITSAR COLLEGE OF ENGINEERING & TECHNOLOGY,
AMRITSAR
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CERTIFICATE
This is to certify that the project work doneon CREDIT CARDS AND LOANASSESSMENT is a bonafide work carried outby Ms.RIMPLE BAMBA under mysupervision and guidance. The project
report is submitted towards the partialfulfillment of 2 ² year, full time PostGraduate Degree in Management.The original work was carried during 10TH JUNE to 25TH JULY in AXISBANK,AMRITSAR.
Name & Sign of Industry GuideDate:
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ACKNOWLEDGEMENT
´ For any successful work, it owes its thanks to manyµ
Summer training is one of the most vital and active part of the curriculum of
management students. I did the work as a management trainee at AXIS Bank.
Hard work, knowledge, dedication & positive attitude all are necessary to do
any task successfully but one ingredient which is also very important than
others and at times more important than others is cooperation & guidance of
experts and experienced person .
Firstly I would like to extend my heartfelt gratitude to Mr. Amit Makhija
the Branch Manager, for his guidance throughout the project. Without his
support and cooperation I would have failed in my endeavours and targets inthe summer training.
I emphatically express the regards and gratitude towards my speculative guide
Dr.Harinder Singh gill for his expert and invaluable guidance, constant
encouragement, and constructive criticism to accomplish such laborious and
exhaustive work timely and perfectly.
I would also like to thank all the Staff of Axis Bank, Amritsar for their
invaluable suggestion and cooperation to complete my project success.
Rimple bamba
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DECLARATION
I, Ms. RIMPLE BAMBA hereby declare that this
project report is the record of authentic work
carried out by me during the period from 10TH
JUNE to 25th JULY and has not been submitted to
any other University or Institute for the award
of any degree / diploma.
Signature
Name of the student
Date
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PREFACE
When I¶m working on a problem, I never think about beauty. I think
only how to solve the problem, but when I have finished, if the
solution is not beautiful, I know it is wrong.´
I have pleasure in presenting the final project report on ³Credit cards
and loan assessment´`. I am grateful to the scholars of the ACET for
their kind appreciation. In this project I have studied the problems and
perception of people of Amritsar regarding credit cards and loan
assessment. I have added the various types of credit cards and loan
assessment of Axis bank .I am grateful to the Mr . Amit Makhija for
assist me in my final project report
RIMPLE BAMBA
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CONTENTS
Serial No. Particular Page No.
1 Certificate From Organisation
2 Certificate by head of institute
3 Acknowledgement
4 Declaration
5 Preface
4 Chapter 1 9Introduction-banking in India 10
About axis bank 16
6 Chapter 2 25
Review of literature 26
Chapter 3 56
Research methodology 57
7 Chapter 4 59
Data analysis and interpretation 59
Easy Credit Card 60
Variants 61
Pricing 61
8 Process 64
Documentation 67Loan Assessment 68
1. Home Loan 68
Documentation 69
Interest Rate 70
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2. Personal Loan 71
Normal Salaried Individual 71
Salaried Professional 72
Salaried Doctor 73Documentation 74
Interest Grid 75
Particular
3. Loan Against Property 75
Salaried Individual 75
Professional 76
Self Employed Individual 77
Documentation 78
Interest Grid 80
4. Auto Loan 81
Category Grid 81
Salaried Employee 82
Self Employed 83
Partnership 84
Private and public limited company 85
Documentation 86
Interest Rate 88
5. Agriculture Loan 89
Commodity Power-(Warehouse
Receipt financing)
90
Agricultural Gold Loan ¶Power Gold· 95
Power Gold Plus 99
Kisan Power 100
Direct Financing to Farmers for CattleLoans through Dairies/ Cooperatives
111
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Direct Financing to Farmer UnderContract Farming
116
6. Education Loan 121
9 Chapter 5 124
Findings 125
10 Chapter 6 130
Suggestions/recommendations 131
11 Chapter 7 134
Conclusion 135
Glossary 136
Appendix/Annextures 141Bibliography 145
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CHAPTER 1
INTRODUCTION
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INTRODUCTIONBanking In India: Overview:
anking in India originated in the first decade of 18th century. The first banks
were The General Bank of India, which started in 1786, and Bank of
Hindustan, both of which are now defunct. The oldest bank in existence in
India is the State Bank of India, which originated in the "The Bank of Bengal"
in Calcutta in June 1806. This was one of the three presidency banks, the
other two being the Bank of Bombay and the Bank of Madras. The presidency
banks were established under charters from the British East India Company.
They merged in 1925 to form the Imperial Bank of India, which, upon India's
independence, became the State Bank of India. For many years the Presidency
banks acted as quasi-central banks, as did their successors. The Reserve Bank
of India formally took on the responsibility of regulating the Indian banking
sector from 1935. After India's independence in 1947, the Reserve Bank was
nationalized and given broader powers.
B
Other Nationalized
Banks
RESERVE BANK OF INDIA Central Bank and supreme monetary authority
Non Scheduled Banks
Foreign
Banks
Private
Sector
SBI &
Associates
Regional Rural
Banks
Urban
Cooperatives
State
Cooperatives
Scheduled Banks
Cooperative
Public
Sector
Commercial
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Early History:
he first fully Indian owned bank was the Allahabad Bank, established in 1865.
However, at the end of late-18th century, there were hardly any banks in
India in the modern sense of the term. The American Civil War stopped the
supply of cotton to Lancashire from the Confederate States. Promoters
opened banks to finance trading in Indian cotton. With large exposure to
speculative ventures, most of the banks opened in India during that period
failed. The depositors lost money and lost interest in keeping deposits with
banks. Subsequently, banking in India remained the exclusive domain of
Europeans for next several decades until the beginning of the 20th century.
Foreign banks too started to arrive, particularly in Calcutta, in the 1860s. The
Comptoire d'Escompte de Paris opened a branch in Calcutta in 1860, and
another in Bombay in 1862; branches in Madras and Pondichery, then a
French colony, followed. Calcutta was the most active trading port in India,
mainly due to the trade of the British Empire, and so became a banking
centre.
The Bank of Bengal, which later became the State Bank of India.
Around the turn of the 20th Century, the Indian economy was passing
through a relative period of stability. Around five decades had elapsed since
the Indian Mutiny, and the social, industrial and other infrastructure had
improved. Indians had established small banks, most of which served
particular ethnic and religious communities.
T
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farmers. Fourteen banks were nationalized in 1969. Before 1969, State Bank
of India (SBI) was the only public sector bank in India. SBI was nationalized in
1955 under the SBI Act of 1955. The second phase of nationalization of Indian
banks took place in the year 1980. Seven more banks were nationalized with
deposits over 200 crores.
List of Public Sector Banks in India is as follows:
Allahabad Bank State Bank of India (SBI)
State Bank of Indore State Bank of Mysore
State Bank of Patiala
State Bank of Saurashtra State Bank of Travancore Syndicate Bank
UCO Bank Union Bank of India
United Bank of India s Vijaya Bank
Andhra Bank Bank of Baroda
Bank of India Bank of Maharashtra
Canara Bank Central Bank of India
Corporation Bank Dena Bank
Indian Bank Indian Overseas Bank Oriental Bank of Commerce Punjab and Sind Bank
Punjab National Bank State Bank of Bikaner & Jaipur
State Bank of Hyderabad
Private Banks in India:
ll the banks in India were earlier private banks. They were founded in the
pre-independence era to cater to the banking needs of the people. But after
nationalization of banks in 1969 public sector banks came to occupy dominant
role in the banking structure. Private sector banking in India received a fillip
in 1994 when Reserve Bank of India encouraged setting up of private banks as
A
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part of its policy of liberalization of the Indian Banking Industry. Housing
Development Finance Corporation Limited (HDFC) was amongst the first to
receive an 'in principle' approval from the Reserve Bank of India (RBI) to set
up a bank in the private sector.
Private Banks have played a major role in the development of Indian banking
industry. They have made banking more efficient and customer friendly. In
the process they have jolted public sector banks out of complacency and
forced them to become more competitive.
List of Private Sector Banks in India is as follows:
Bank of Rajasthan Bharat Overseas Bank
Axis Bank Catholic Syrian Bank
Centurion Bank of Punjab Dhanalakshmi Bank
Federal Bank HDFC Bank
ICICI Bank IDBI Bank
IndusInd Bank ING Vysya Bank
Jammu & Kashmir Bank Karnataka Bank
Karur Vysya Bank Kotak Mahindra Bank
SBI Commercial and International Bank South Indian Bank
United Western Bank YES Bank
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About AXIS:
Start on 1994
On July 2007 UTI Bank rebrand as Axis Bank
Axis Bank was the first of the new private banks to
have begun operations in 1994, after the Government
of India allowed new private banks to be established.
The Bank was promoted jointly by the Administrator of
the specified undertaking of the Unit Trust of India (UTI
- I), Life Insurance Corporation of India (LIC) and
General Insurance Corporation of India (GIC) and other
four PSU insurance companies, i.e. National Insurance
Company Ltd., The New India Assurance Company Ltd.,
The Oriental Insurance Company Ltd. and United India
Insurance Company Ltd.
The Bank today is capitalized to the extent of Rs.
407.44 crores with the public holding (other than
promoters and GDRs) at 54.51%.
The Bank's Registered Office is at Ahmedabad and its
Central Office is located at Mumbai. The Bank has a
very wide network of more than 1042 branches
(including 56 Service Branches/CPCs as on 30th June
2010). The Bank has a network of over 4474 ATMs (as
on 30th June 2010) providing 24 hrs a day banking
convenience to its customers. This is one of the largest
ATM networks in the country.
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The Bank has strengths in both retail and corporate
banking and is committed to adopting the best industry
practices internationally in order to achieve excellence.
Mission and Values:
Customer Service and Product Innovation tuned to diverse needs
of individual and corporate clientele.
Continuous technology up gradation while maintaining human
values.
Progressive globalization and achieving international standards.
Efficiency and effectiveness built on ethical practices.
Customer Satisfaction through providing quality service effectively
and efficiently.
"Smile, it enhances your face value" is a service quality stressed on
Periodic Customer Service Audits.
Maximization of Stakeholder value.
Success through Teamwork, Integrity and People.
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Vision 2015 and Core Values
VISION 2015:
To be the preferred financial solutions provider
excelling in customer delivery through insight,
empowered employees and smart use of technology
Core Values
Customer Centricity
Ethics
Transparency
Teamwork
Ownership
Capitalization:
359 crore
Public Holding = 57.60%
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Registered Office:
Ahmadabad
Central Office:
Mumbai
Total Branches:
827
ATM:
3595
Board of Directors
The members of the Board are :
Dr. Adarsh Kishore Chairman
Smt. Shikha Sharma Managing Director & CEO
Shri M. M. Agrawal Deputy Managing Director
Shri J.R. Varma Director
Dr. R.H. Patil Director
Smt. Rama Bijapurkar Director
Shri R.B.L. Vaish Director
Shri M.V. Subbiah Director
Shri K. N. Prithviraj Director
Shri V. R. Kaundinya Director
Shri S. B. Mathur Director
Shri M. S. Sundara Rajan Director
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Bank Strengths:
Retail Banking
Corporate Banking
Auditors:
M/s. S. R. Batliboi & Co. Auditors Chartered Accountants
Registrar and Share Transfer Agent:
M/s. Karvy Computershare Private Limited
Profile:
Axis Bank is one of the fastest growing banks in the country and has an
extremely competitive and profitable banking franchise evidenced by:
Comprehensive portfolio of banking services include Corporate Credit, Retail
Banking, Business Banking, Capital Markets, Treasury and International
Banking.
The Position as on 31st March 2009 was as under: -
Balance Sheet Size Rs 1,47,722 crore Total Deposits Rs 1,17,374 crore Net Advances Rs 81,557 crore Investments Rs 46,330 crore
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Net NPA 0.35% Capital Adequacy Ratio 13.69% %
Axis Bank has in place a sound technological platform:Sound technological platform with centralized database and operations
enabling 24*7*365 ¶Anywhere Banking·, in order to render the best customer
service to its 5.5 million customer base.
Competitors:
Private Sector competitors:HDFC
ICICI
Public Sector competitors:
SBI
PNB
Retail Banking:
The Bank continued with its thrust on customer segmentation in the retail
liabilities business to spearhead growth during the financial year 2008-09.
Savings Bank deposits grew to Rs. 25,822 crores on 31st March 2009 from
Rs. 19,982 crores as on 31st March 2008 showing a year on year growth of
29%.
Corporate Banking:
The Business Banking Department (Erstwhile Institutional Business
Department) was set up in the year 2000, with the objective of having a
special cell to serve the institutional and corporate clientele of the Bank.
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Business Banking initiatives revolve around transaction banking services to
garner Business Current Accounts, Cash Management Service mandates,
Government Business - Collection & Payment Services. As a natural corollary,
scope of the business was extended this year to Business loans for Small
Businesses so that all product and services to small business enterprises are
comprehensively made available.
The Department presently focuses on the four broad areas through
the respective Business Groups, as under:
Business Current Accounts
Business Assets
Cash Management ServicesGovernment Business
Corporate Credit:
Current Account deposits grew by 24% yoy, from Rs. 20,045 crores as at end
March·08 to Rs. 24,822 crores as at end March·09. The daily average Current
Axis
bank
PERSONAL
BANKING
CORPORATE
BANKING
NRI
PRIORITY
BANKING
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Account balances over the year grew by 24% yoy. The Corporate Credit
portfolio of the Bank comprising advances to large and midcorporates grew by
68.33% to Rs. 29,026 crores from Rs. 17,244 crores a year ago. This includes
advances at overseas branches amounting to Rs. 5,381 crores (equivalent to
USD 134 million) comprising in main the portfolio of Indian corporates and
their subsidiaries, as also trade finance. Credit exposures are taken based on
risk analyses and mitigation measures, with proposals being subjected to
critical scrutiny by the Bank's Risk Department. Efforts are made to constantly
upgrade the skills required for faster turnaround of credit proposals and
structuring of financial products. In addition to working capital loans, the
Bank also takes long-term exposures to infrastructure and manufacturing
projects set up by reputed industry groups. Relationship groups in the Bank
are organised with an industry sector focus for better evaluation of specified
risks. The credit policy of the Bank has also put in place ceilings on exposures
to various industries with a view to containing concentration risk and
facilitating portfolio diversification.
Financial Performance:
Profit after tax up 69% to Rs.1,815.36 crores.
Net Interest Income up 43% to Rs.3686.21 crores.
Other Income up 61% to Rs.2,896.88 crores.
Fee Income up 64% to Rs.2,447.35 crores
Deposits up 34% to Rs.1,17,374 crores.
Demand Deposits up 37% to Rs.50644 Crores.
Advances up 61.79% to Rs.81,557 crores .
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LITERATURE REVIEW
Background :
I have done my training from Axis Bank, Amritsar Branch. I learned there
working and functioning of the bank. Axis bank is one of the fastest growing
banks in India and has extremely competitive and profitable banking franchise.
Axis bank is the first new generation private sector bank to be established in
India under the overall reform programme initiated by Government of India
in 1991.Axis bank started its operation from 1994.
BUSINESS DESCRIPTION:
The Bank's principal activities are to provide commercial banking
services which include merchant banking, direct finance,
infrastructure finance, venture capital fund, advisory, trusteeship,
forex, treasury and other related financial services. The Bank has 463
branches and 263 extension counters throughout India. During April,
2006 the Bank open-end 1 overseas branch in Singapore.
PROMOTERS:
UTI Bank Ltd. has been promoted by the largest and the best
Financial Institution of the country, UTI. The Bank was set up with a
capital of Rs. 115 crore, with
UTI contributing Rs. 100 crore,
LIC - Rs. 7.5 crore
GIC and its four subsidiaries contributing Rs. 1.5 crore each.
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Promoters: Unit Trust Of India (UTI)
Life Insurance Corporation (LIC) General Insurance Corporation (GIC)
National Insurance Company Limited
New India Assurance Company Limited
The Oriented Insurance Company Limited
United India Insurance Company Limited
SUUTI SHARE HOLDINGS-27.33%
Erstwhile Unit Trust of India was set up as a body corporate under the
UTI Act, 1963, with a view to encourage savings and investment. In
December 2002, the UTI Act, 1963 was repealed with the passage of
Unit Trust of India (Transfer of Undertaking and Repeal) Act, 2002 by
the Parliament, paving the way for the bifurcation of UTI into 2
entities, UTI-I and UTI-II with effect from 1st February 2003.
SHARE HOLDING PATTERN:
AS ON 25-05-07
Sr.
No.
Name of the
Shareholders
No. of Shares Held % Stake
to Total
A. Promoter Shareholding
1 Administrator of the
Specified Undertaking of
the Unit Trust of India
(UTI - I)
7,72,45,070 27.33
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2 Life Insurance Corporation
of India
2,92,22,936 10.34
3 General Insurance
Corporation of India and
four PSU Insurance
Companies.
1,49,26,224 5.28
Total Promoter Shareholding A 12,13,94,230 42.95
B. Non-Promoter Holding
4 Indian Financial
Institutions (IFIs)
3,24,084 0.12
5 Mutual Fund 2,36,82,394 8.38
6 Others
(Individuals/Corporate
Bodies/HUF/Trusts/Banks)
2,39,26,557 8.46
Total Non-Promoter Indian
Shareholding B
4,79,33,035 16.96
C. Foreign Shareholding
7 FDI Route GDR Issue 1,11,62,661 3.95
8 Foreign Financial
Institutions (FIIs)
10,16,51,067 35.96
9 NRIs/OCBs 5,08,786 0.18
Total Non-Promoter Foreign
Shareholding C
11,33,22,514 40.09
Total A+ B + C 28,26,49,779 100
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COMPANY PROFILE: AXIS BANK
Axis Bank India, the first bank to begin operations as new private
banks in 1994 after the Government of India allowed new private
banks to be established. Axis Bank was jointly promoted by the
Administrator of the specified undertaking of the
Unit Trust of India (UTI-I)
Life Insurance Corporation of India (LIC)
General Insurance Corporation Ltd.
Also with associates viz. National Insurance Company Ltd., The New
India Assurance Company, The Oriental Insurance Corporation and
United Insurance Company Ltd.
Axis Bank in India today is capitalised with Rs. 232.86 Crores with
47.50% public holding other than promoters. It has more than 200
branch offices and Extension Counters in the country with over 1250
Axis Bank ATM proving to be one of the largest ATM networks in
the country. Axis Bank India commits to adopt the best industry
practices internationally to achieve excellence. Axis Bank has
strengths in retail as well as corporate banking. By the end of
December 2004, Axis Bank in India had over 2.7 million debit cards.
This is the first bank in India to offer the AT PAR Cheque facility,
without any charges, to all its Savings Bank customers in all the
places across the country where it has presence.
With the AT PAR cheque facility, customers can make cheque
payments to any beneficiary at any of its existence place. The ceiling
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per instrument is Rs. 50,000/-.The latest offerings of the bank along
with Dollar variant is the Euro and Pound Sterling variants of the
International Travel Currency Card. The Travel Currency Card is a
signature based pre-paid travel card which enables traveler¶s global
access to their money in local currency of the visiting country in a safe
and convenient way. The Bank has strengths in both retail and
corporate banking and is committed to adopting the best industry
practices internationally in order to achieve excellence
DETAILED DESCRIPTION OF PRODUCTS AND SERVICES:
PERSONAL ACCOUNTS:
PRIME SAVINGS ACCOUNT
Axis Bank, we have always strived to pace our products with the
growing needs of our customers. The Prime Savings account has
therefore been created with your specific financial requirements
in mind.
y Wider Accessibility: 500 branches and one of the largest
ATM networks in India.
y Greater Convenience: International Debit Card with
withdrawal limit of Rs 40,000 per day facilitating transfer
of funds, deposits of cash/cheques and payment of
insurance premium (LIC).
y More Comfort: 24 hr Internet Banking and Tele Banking
services
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y Enhanced Privileges: provide you a passbook and
monthly statement of account to keep you updated on all
your transactions
y Added Speed: 'At Par' cheque facility, you have the
unique advantage to encash your cheques as a local
cheque at more than 330 centers where the bank has a
presence at no extra cost
Other Accounts in this category:
SALARY POWER
SMART PRIVILEGE ACCOUNT
SENIOR PRIVILEGE
PENSION SAVINGS ACCOUNT
DEPOSITS
Fixed Deposits
Axis Bank offers a simple reinvestment Fixed Deposits (at very
competitive interest rates), which can be opened with a
minimum investment of Rs 10,000.
Reinvestment Deposits:
In a reinvestment deposit, the interest accrued to your deposit
at the end of each quarter is invested along with the principal.
The tenure of your deposit must be a minimum of 6 months.
Automatic Rollover:
As a Fixed Deposit holder, you can avail of the facility for
automatic rollovers on maturity (for both the principal and
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interest). You can select this option in the Account Opening
Document (AOD). The options available are:
RECURRING DEPOSITS
Power of compounding
Axis Bank's Recurring Deposit scheme will allow you with an
opportunity to build up
Your savings through regular monthly deposits of fixed sum
over a fixed period of time.
Features:
Recurring deposits are accepted in equal monthly installments
of minimum Rs 1,000 and
Above in multiples of Rs 500 thereafter . The fixed number of
installments for which a
Depositor can opt are 12, 24, 36, 39, 48, 60, 63, 72, 84, 96, 108and 120 months.
Transfer of Accounts - a recurring deposit account can be
transferred from one office of
the Bank to another branch.
Encash 24
The ENCASH 24 (Flexi Deposits) gives you the liquidity of a
Savings Account coupled
with high earnings of a Fixed Deposit. This is achieved by
creating a Fixed Deposit
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linked to your Savings Account providing you the following
unique facilities.
LOANS
POWER HOUSE:
Axis Bank's Power Home puts an end to your Real Estate
troubles.
Features:
y Attractive interest rates
y Balance Transfer facility
y Doorstep service
y Option to choose from floating rate or fixed rate Free Property
& Personal accident insurance.
PERSONAL POWER:
Features:
y Loans for salaried and self employed individuals
y Special loans for doctors, chartered accountants, engineers,
architects, CS and ICWA .
y Loans are available from Rs 50,000 to Rs 20 lacs
y Repayment tenures from 12 to 60 months
y Attractive interest rates Free personal accident insurance cover
with personal loan
y Loans can be used for any purpose with no questions asked
regarding the end use of the loan A balance transfer facility
available for those who want to retire any higher cost debt
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Loans available against repayment track record of any existing
auto, personal or home loan Loans available against proof of life
insurance policy or premium receipts
y Zero balance SB account facility for personal loan customer¶s
Simple procedure, minimal documentation and quick approval.
ASSET POWER (Loan Against Property)
A take-over of your existing loan with refinancing is also possible
with Asset Power .
Features
Attractive interest rates
Balance Transfer facility available with additional finance
Doorstep service
Four products under Asset Power
Loan against property - Residential
Loan against property - Commercial
Loan for purchase of commercial property
Take-over of existing loan with additional refinance (Balance
Transfer)
Lease Rental Discounting (LRD)
CORPORATE BANKING
Working Capital Finance
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. These products are designed to ease the liquidity position of the
client and come with a number of other facilities such as Internet
Banking, Phone Banking etc.
Trade Services
Axis Bank has emerged as one of the leading banks in providing
trade finance services, providing a gamut of products for both
exports and imports, with dedicated Front-Desk and Specialists,
speedy processing of documents and provide comprehensive and
timely MIS.
Structured Finance
Axis Bank provides tailor made solutions to meet our clients'
requirements, while mitigating the credit and price risk at the
same time.
Supply Chain Management
Axis Bank provides integrated commercial and financial
solutions to the supply and distribution channels of a corporate.
The products are designed to add value to supply and
distribution channels by providing unique solutions to meet their
working capital requirements.
CAPITAL MARKETS
Debt Solutions
Axis Bank is a leading provider of debt solutions in the form of bond
or debenture issuances and loan syndication. The Bank has
successfully managed various debt issuances of mid and large size
which includes plain vanilla loans or bonds, and structured term loans
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to meet the specific requirements of the clients and the projects. The
Bank is the largest bond house in the country and has been ranked first
in respect of various domestic and international league tables in
respect of domestic debt issuances.
Equity Solutions
We are SEBI registered Category I Merchant Banker . The Bank's
Capital Markets Department has developed significant expertise in the
area of public or rights issue management, private placement of
equity, overseas fund raising through FCCB and GDR and debt
syndication.
The Bank has acted as Lead Book Running Managers, co-arrangers
and advisors to a number of equity issuances or offers.
Trusteeship Services
Axis Bank Ltd. is a SEBI registered Debenture Trustee in the business
of Debenture Trusteeship, Security Trusteeship, Monitoring Agencyand Facility Agency and predominantly acts as Trustee to privately
placed debt issuances, domestic borrowings and external commercial
borrowings.
At present the aggregate value of the Trusteeship portfolio is
approximately Rs 1, 00,000 crores. The Trusteeship Group presently
services over 150 clients including leading public and private sector
corporate as well as Banks and Financial Institutions including
international funding agencies in respect of various debt instruments
issued within the country and also for various secured Foreign
Currency Convertible Bonds and External Commercial Borrowings.
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values that he or she perceives and ready to pay for . The brand can be
associated with superior product, superior services, superior sales after
services, or easy access. In today's era with increasing competition, is
that not important enough to revisit Brand as a marketing offering
(Product or Service).
BRAND NAME:
UTI has officially announced the change of its name to µAxis Bank¶.
The awareness campaign titled µUTI Bank is now Axis Bank;
everything is the same except the name¶, has been created by O&M
and is the brainchild of Sumanto Chattopadhyay.
The decision to re-brand the bank emanated from the need to move
out of a scenario of brand confusion that is created by several
shareholder-unrelated entities using the UTI brand. On the creative
point of view, the change of name from UTI Bank to Axis Bank isprecisely just a name change. Everything else about the brand remains
the same. Axis is a strong name with an international aura to it. It is
very much in keeping with UTI¶s success story in the private banking
arena.
MARKETING INITIATIVES:
On the marketing initiatives, a multimedia campaign was unfolded on
August 1 that will go on for the next few weeks. It seeks to reassure
customers that the change of name will in no way affect the services
offered by the bank .
On the thought process the creative platform adopted for the name
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change is based primarily on twins -- siblings whose names are
different, but are identical in every other way. This campaign will run
on
Television
Outdoor
Radio and other 360-degree media.
Some interesting innovations are planned in the print medium. On
radio, the name change is being expressed in a slightly different
manner, in keeping with the nature of the medium.
BROADSHEET WAY:
The first campaign that was featured was a false cover page for Mid-
Day going the broadsheet way. The campaign very much focused on
the idea on the awareness of the bank changing its name to µAxis
Bank¶.
Television is given priority as it gives the maximum reach among the
mass media channels. Besides the mass media channels, the 2,500-odd
ATM locations is also being used to convey the name change
message. And of course, the signages of the 600 or so branches will
also change to reflect the new name.
LOGO DESIGN:
The logo design of Axis Bank is based on the letter µA¶. It is a
contemporary, universal and solid design that retains the burgundy
color of the original UTI logo as a link to its heritage
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Name of the
Bank
Market
Cap
Total
Asset Net Sales Net Prof it
All val es in Cr
ICICI B K 99,998.52 560,607.22 22,994.29 3,110.22
HD C B K 39,473.02 141,941.13 6,889.02 1,141.45
AXIS BANK 22,071.89 119,388.42 4560.4 659.03
KO AK
MAHINDR A 26,041.18 30,866.31 1354.1 141.37
YES BANK 5,220.60 6,728.34 190.18 55.32
JK BANK 3,668.88 49,435.44 1,899.33 274.49
EDER AL
BANK 2,987.01 34,371.98 1,436.53 225.21
K AR NATAK A
BANK 2,262.76 27,445.55 1,256.25 177.03
CENTUR ION
BANK 6,002.76 31,711.06 1,256.25 121.38
INDUS IND 1,624.63 30,039.04 1,188.28 38.81
C i of t top 10 pr i t banks :
On t basis of t ir market Capitali ation
47%
13%
11%
3%
3%
2%
1% 1%1%
Market Cap (Rs. cr)
ICICI B
¡
¢
HDFC B
¡
¢
£
ot
¢
Mahindra
Axis Bank
Centurion Bank
Yes Bank
JK Bank
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On t e basis of t eir Total Assets:
On t e basis of t eir Net Prof it:
On t e basis of t eir Sales:
53%
¤ 3%
¤ ¤ %
5%
3%
3%3%
3% 3% 3%
Total Assets
ICICI Bank
HDFC Bank
Axis Bank
JK Bank
Federal Bank
ING Vysya Bank
Centurion Bank
Kotak Mahindra
IndusInd Bank
Karnataka Bank
51%
19%
11%
5%
4%
3% 3%
2%
2% 1%
Net Profit (Rs.Cr)
ICICI Bank
HDFC Bank
Axis Bank
JK Bank
Federal Bank
Karnataka BankKarur Vysya
Kotak Mahindra
Centurion Bank
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COMPETETIORS
1. ICICI Bank Ltd.
2. HDFC Bank Ltd.
3. State Bank of India
4. HSBC Bank
5. R BS (R oyal Bank of Scotland)
6. Maharashtra Bank of India
7. Canara Bank
8. A ndhra Bank
9. IDBI bank
10. Bank of India
11. Punjab National Bank
12. Central Bank
13. A llahabad Bank
14. ING Vysya
15. Centurion Bank
GOVERNMENT REGULATION IN BANKING:
53%
16%
11%
4%
3%
3%3%
3%
3% 0%
N t S l s s C
I ¥ I ¥ I ¦ ank
§ ̈ F ¥ ¦ ank
©
xis
ank
J
ank
Fe
e
al
ank
ak Mahindra
¥ en
ri n ¦ ank
arna
aka¦
ank
Ind sInd ank
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Banking Regulation Act, 1949
As per Section 5(c) of Banking Regulation Act, 1949 a "Banking
Company" means any company which transacts the business of
banking in India.
Any company which is engaged in the manufacture of goods or
carries on any trade and which accepts the deposits of money
from public merely for the purpose of financing its business as
such manufacturer or trader shall not be deemed to transact the
business of banking within the meaning of this clause."
As per Section 5(b) of Banking Regulation Act, 1949 , banking
means the accepting, for the purpose of lending or investment, of
deposits of money from the public, repayable on demand or
otherwise, and withdrawals by cheque, draft, order or otherwise.
As per Section 5(d) of Banking Regulation Act, 1949, company
means any company as defined in Section 3 of the Companies
Act, 1956 and includes a foreign company within the meaning of
Section 591 of that Act.
As per section 51 of Banking Regulation Act, 1949, certain
provisions of the Banking Regulation Act are also applicable to
the State Bank of India, any corresponding new bank, a regional
rural bank and any subsidiary bank . "Corresponding new bank"
has been defined under clause (ee) of section 2 of the DICGC
Act to mean a corresponding new bank constituted under the
Banking Companies (Acquisition and Transfer of Undertakings)
Acts of 1970 or 1980.
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National Housing Bank Act, 1987
Section 2(d) of the National Housing Bank Act, 1987 defines a
housing finance institution as under :
"Housing finance institution includes every institution, whether
incorporated or not, which primarily transacts or has as one of its
principal objects, the transacting of the business of providing finance
for housing, whether directly or indirectly"
Reserve Bank of India Act, 1934
Section 2(d) of the National Housing Bank Act, 1987 defines a
housing finance institution as under
"Financial Institution" means any non-banking institution which
carries on as its business or
y the acquisition of shares, stock, bonds, debentures or securities
issued by a government or local authority or other marketable
securities of a like nature;
y
letting or delivering of any goods to a hirer under a hire-purchase agreement as defined in clause (c ) of section 2 of the
Hire-Purchase Act, 1972;
y the carrying on of any class of insurance business;
the financing, whether by way of making loans or advances or
otherwise, of any activity other than its own;
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This has resulted in a substantial growth of retail banking business
during 2005-06
The thrust on customer segmentation has been a strategic success, as
evident from the strong business growth across various customer
segments during 2005-06.
ATM:
The Bank has also continued its earlier pioneering efforts in
persuading other banks to participate in ATM sharing, and presently
offers the largest available access to over 18,000 ATMs in the country
to its customers, based on alliances with other banks and multi-bank
shared payment
Networks. The Bank has also provided value additions on its versatile
ATM machines, including LIC premium payment and telephone bill
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payments
for service providers like MTNL and BSNL, as also mobile banking
services and mobile refill facilities for Airtel, Hutch, Orange and Idea
cellular service providers. The Bank has tied up with UTI Mutual
Fund to launch a new service that will help customers of the Bank to
subscribe as well as redeem UTI Mutual Fund schemes through the
Bank¶s nationwide network of 1,891
ATMs.
The Bank¶s future thrust is on:
marketing approach
product innovation
risk management systems
Financial Advisory
Rigorously designed back-office processes contribute to the
strength of the Bank¶s retail lending strategy
Wealth Advisory Services
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INTERNATIONAL BANKING
The Bank continued to provide a business focus on tapping business
from the NRI community by offering a wide range of banking,
investment and advisory services to them. During the year, the
aggregate NRI deposits grew by 48.37% from Rs. 1,134.87 crores to
Rs.1, 683.84 crores with the NRI savings bank balances growing by
115.90% from Rs. 295.79 crores to Rs. 638.60 crores. During the
same period, the number of savings bank NRI accounts grew by
82.61% from 27,018 to 49,337. The accelerated growth, both in terms
of account acquisition and savings bank balances of NRI business, is
attributable to
Initiatives that have focused on deepening of existing
relationships and a simultaneous expansion of the customer
base, driven by alliances with various banks and exchange
houses in the Gulf region.
The Bank has also partnered with the Ministry of Overseas
Indians to offer an Internet based electronic remittances portal to
facilitate remittances from NRIs. The portal also provides
information services relating to investments in financial
markets, tax consultancy and investments in real estate.
Globalisation of financial markets across economies and the
significant increase in international trade in recent years
provides opportunities for the Bank to render banking and
related services through a presence in overseas centers.
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Portfolio management services,
Capital market related services.
Future Strategies:
Project advisory services with a focus on infrastructure and other
core sectors.
Financial advisory skills with technical advisory skills by
forming alliances.
The Bank also maintains an investment and proprietary trading
portfolio in corporate bonds and equities.
SAILIENT FEATURES:
Today 14.6% of our customers are registered for mobile
banking. The Bank aims to be a significant player in the cards
business.
The debit card base of the Bank grew to 40 lacs during the year
from 30.3 laces.
The Bank was the first Indian bank to introduce the travel
currency card, a foreign denominated pre-paid card, which is
positioned as a convenience alternative to the travelers¶ cheque.
The card is issued in five currencies:
U.S. Dollar,
Australian Dollar,
Canadian Dollar,
Pound Sterling
Euro on the VISA flag platform.
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During 2005-06, foreign currency sales by the Bank through the
travel currency card exceeded US Dollars 63 million.
The Bank is also the first to introduce
Remittance Cards, which changes the way inward remittances,
are sent to India.
Direct remittances are facilitated via tie-ups with major Banks in
the US, U , Europe and South Asia.
Rewards Card, a pre-paid Rupee card for corporate to facilitate
quick payments to their employees, agents and distributors.
As on 31st March 2006, the Bank has installed 21,084 POS
terminals, as against 12,067 POS terminals at the end of the
previous year .
The growth of retail and consumer lending in India must be seen as
arising from a strong growth in incomes amongst the middle class and
the more affluent segments, leading to changes in consumer behavior .
As the demographically induced shift is structural rather than cyclical,
it is likely to sustain over the medium term and beyond, and
constitutes the rationale for the growth in retail lending.
Key Challenge Areas
y Highly Personalized and Customized Services.
y Personal relationship driving the business.
y Evolving Client Profile.
y Client Involvement Level.
y Passion Investment (Philanthropy and Social Responsibility).
y Limited Leveraging Capabilities of Technology (as an enabler).
y Technical Architecture and Technology Investment.
y Intricate nowledge of Cross-functional Doman
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Research Methodology:
The method adopted to carry out this report was based on both
the primary and secondary sources.
Primary sources:
Interaction with the existing employees and deputy manager.
Personal interaction with the customers visiting to the bank.
Secondary sources:
Manuals of the bank.
Websites
Journals
Circulars
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CHAPTER 4
DATA ANALYSIS ANDINTERPRETATION
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Higher Cash withdrawal facility
Easier than Debit Cards
Interest free credit period of up to 50 days Higher Insurance Package
Ease of Online & MOTO transactions
Easier than O/D against FD
Interest free credit period of up to 50 days Reward Points
Complimentary Insurance
Record of transactions
Easier than Cash
Convenience of Plastic
Complimentary Insurance
Reward Points
Record of transactions
Variants:
Available in three variants:
Easy Platinum Premium (In sourcing locations only)
Easy Platinum
Easy Gold
Pricing:
Type Joining Fee Annual Fee Annual Fee Waiver
for Year 2
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Platinum Standard Features
Low Interest Rate of 1.95% p.m.
Credit Limit of Choice High Cash Withdrawal Limit of 40% of Credit Limit
Balance Transfer Options
Easy Platinum:
Comprehensive Insurance Cover
Fuel savings of 2.5%at ALL Petrol Pumps
Attractive Rewards Program
Platinum Preferential Features:
Chip Card for Additional Security
Complimentary Priority Pass Membership
International Concierge Services
Exciting shopping offers
Standard Features:
Low Interest Rate of 1.95% p.m.
Credit Limit of Choice
High Cash Withdrawal Limit of 40% of Credit Limit
Balance Transfer Options
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Easy Gold:
Comprehensive Insurance Cover
Fuel savings of 2.5%at ALL Petrol Pumps
Attractive Rewards Program
Standard Features:
Low Interest Rate of 1.95% p.m.
Credit Limit of Choice
High Cash Withdrawal Limit of 40% of Credit Limit
Balance Transfer Options
Process Simplified:
Step 1
Crédit Card Application Form
NoOnly One Single ApplicationForm
Letter of Lien
Addendum to Credit CardApplication Form
Draft Letter
Step 2
Double KYC NoSeparate KYC for Easy CreditCard
Step 3
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Data Entry , Card & Limit Setup
No CIBIL, No FV, No TV
Dispatch
Direct to customer in Courier serviceable areas
To branch in Courier non-serviceable areas
Application Processing -New FD Customers:
Application Pickup
Easy Credit Card App Form filled
FD Form filled with KYC & PAN only by BDE/Any Branch Staff
At Branch
Sign-off by Branch head/ BSO/ BSMCPU-Mumbai
FD Data Entry
FD Account No. entered on Easy Card Application Form
CC-APU
Centralized Lien marking
Data Entry , Card & Limit Setup
No CIBIL, No FV, No TV
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Loan Assessment:
Types of Loan:
Home loan
Personal Loan
Loan Against Property
Auto loan
Agriculture Loan
Education Loan
Home Loan:
Criteria Salaried Individual ProfessionalsSelf Employed
Individuals
Min. work exp
(Years)
2 (3 if currentemployment <1 year)
3
Min net income
(Rs.)15000pm 1.50 lacs pa
Min ~ Max age
(Years)
>24 ~ <= thansuperannuation at loan
termination>24 ~ <= 65 at loan termination
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Passport
Latest Electricity Bill
Latest Telephone Bill
Latest Credit Card Bill.
Proof of Income:
Latest 3 salary slip showing all deductions
IT Returns
Computation of income
Balance Sheet and P/L A/c for the last 2 years certified by a C.A.
Bank Statement: Last 6 months where salary/income is credited
Proof of Qualification:
Degree / Diploma - proof of professional qualification
Interest Rate:
Home loan amount Applicable rate of interest
Up to Rs. 30 Lacks 9.00% p.a
Above Rs. 30 Lacks 9.50% p.a.
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Min ~ Max loan amt (Rs.)
1.25 - 15 lakhs (1.25 lakh loan is onlyavailable for customers having salary powerrelationship)
Min ~ Max Tenor (months) 12 ~ 60
Security/Collateral/Guarantor Optional
Banking relationshipsCat A & B - Last 3 months
Cat C & D - Last 6 months
Phone landline / mobile / WLL mandatory
Processing fee 2% of loan amt
Eligibility calculation
Max loan =(Net monthly income -obligations) x Multiplier. Multiplier variesfrom 5 to 15 depending upon tenure.
Residence Present residence => 6 months
Degree / Diploma - proof of professional qualification
Criteria Salaried Doctors
Interest rate as per categoryDoctor in Cat B/C/D at a min of MBBS/BDS/ MS/MD = Cat B rate
Min. work exp (years) 3
Min net income (Rs. p.m.) 15,000 (gross)
Min ~ Max age >24 and <65 at loan termination
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Interest Rate Grid:
Interest Rate Grid
Personal Loans ROI (only Fixed)
Salaried - Cat A 15.00%
Salaried - Cat B 17.00%
Salaried - Cat C 19.00%
Salaried - Cat D 21.00%
Loan against Property:
Criteria Salaried Individual
Work Experience (Years)Min 1 Year If Total Exp 2 Or (3 If CurrentEmployment <1 Yr)
Proof of ResidenceRation Card/ Passport/ Latest Electricity Bill/Latest Telephone Bill/ Latest Credit Card Bill.
Proof of Income
Latest salary slip showing all deductions and Last
2 years Form 16 along with current dated salarycertificate
Bank Statement / Pass Bookwhere salary is Credited
Cat A & B - Last 3 months, Cat C & D - Last 6months
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Min Net Income (Rs.) 7500 Per Month
Min ~ Max Age (Years)>24 ~ <= Than Superannuation At LoanTermination
Min ~ Max Tenor
(Months)
Residential Property Up To 180 Months,Commercial Property Up To 120 Months
Maximum LTVResidential Property Up To 60%, Commercial
50%, Commercial Purchase 80%
Pre Payment Penalty
2% Will Be Charged If The Amount Exceeds 25 %Of The Principle Outstanding During A Quarter,Otherwise No Penalty.
Processing Fee 1% Of Loan Amt + Service Tax As Applicable
Takeover Of Existing
Mortgage With AdditionalRefinance
Allowed
Criteria Professionals
Work Exp (Years) Min 3 If Doctor Else 4
Min Net Income (Rs.) 1.50 Lacs Per Year
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Min ~ Max Age (Years) >24 ~ <= 65 At Loan Termination
Min ~ Max Tenor
(Months)
Residential Property Up To 180 Months,Commercial Property Up To 120 Months
Maximum LTVResidential Property Up To 60%,Commercial 45%,Commercial Purchase 75%
Pre Payment Penalty
2% Will Be Charged If The Amount Exceeds 25% Of The Principle Outstanding During AQuarter, Otherwise No Penalty.
Processing Fee 1% Of Loan Amt + Service Tas As Applicable
Takeover Of ExistingMortgage With Additional
Refinance
Allowed
Criteria Self Employed Individuals
Work Exp (Years) Min 3
Min Net Income (Rs.) 1.50 Lacs Per Year
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Min ~ Max Age (Years) >24 ~ <= 65 At Loan Termination
Min ~ Max Tenor(Months)
Up To 120 Months Irrespective Of Property Type
Maximum LTVResidential Property Up To 60%, Commercial45%, Commercial Purchase 70%
Pre Payment Penalty2% Will Be Charged If The Amount Exceeds 25 %Of The Principle Outstanding During A Quarter,Otherwise No Penalty.
Processing Fee 1% Of Loan Amt + Service Tax As Applicable
Takeover Of Existing
Mortgage With
Additional Refinance
Allowed
Documents required for Loan against property:
For Salaried Individual:
Proof Of Identity,
Signature & Age
Passport/ Voter's Card/ Driving License/ PANCard & Photograph.
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Proof Of ResidenceRation Card/ Passport/ Latest Electricity Bill/Latest Telephone Bill/ Latest Credit Card Bill.
Proof Of Income Latest 3 Salary Slip Showing All Deductions
Bank Statement Last 6 Months Where Salary/Income Is Credited
Proof Of Qualification N/A
For Professionals:
Proof Of Identity,
Signature & Age
Passport/ Voter's Card/ Driving License/ PANCard & Photograph.
Proof Of ResidenceRation Card/ Passport/ Latest Electricity Bill/Latest Telephone Bill/ Latest Credit Card Bill.
Proof Of Income
IT Returns, Computation Of Income, Balance
Sheet And P/L A/C For The Last 2 Years CertifiedBy A C.A.
Bank Statement Last 6 Months Where Salary/Income Is Credited
Proof Of QualificationDegree / Diploma - Proof Of ProfessionalQualification
For Self Employed Individuals:
Proof Of Identity,Signature & Age
Passport/ Voter's Card/ Driving License/ PanCard & Photograph.
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Proof Of ResidenceRation Card/ Passport/ Latest Electricity Bill/Latest Telephone Bill/ Latest Credit Card Bill.
Proof Of Income
It Returns, Computation Of Income, Balance Sheet
And P/L A/C For The Last 2 Years Certified By AC.A.
Bank Statement Last 6 Months Where Salary/Income Is Credited
Proof Of Qualification N/A
Other Terms & Conditions:
The property should be located within 50 km radius of nearest branch.
Properties under HUF, Properties inherited under Hindu Succession Act,
Godowns, Factories & Hospitals, Cinema Halls, Restaurants, Banquet
Halls, and Schools will not be financed under the scheme.
For Purchase of Residential Plots within Municipal / Government
Approved Layouts only Agricultural Land, Commercial Plots, Properties
Under HUF, Properties Inherited Under Hindu Succession Act, Plots
Under Litigation and Acquisition by Public Authorities will not be financed
under plot loan scheme.
Loan against property (lap) will be offered only against fully constructed
properties.
No lap will be offered against plot of land
Interest Rate Grid:
Personal Loan Interest Rate of Interest
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Residential Property 12.75%
Commercial Property 13.75%
Auto Loan:
Category Grid
Category A Maruti 800, Omni Van, Matiz
Category B
(Upto 5 lakh)
Alto, Wagner, I10, spark, Swift, Indica Vista, Palio,
Getz, a-star, Zen
Category C
(Upto 10 lakh)
Swift Dezire, Verna, Esteem, Honda City, Acent,
Verna, Fista, Indigo CS, Optra, Scorpio,Logan
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Category D(More Than 10 Lakh)
Safari, Corela, Endeavour, Optiva, Skoda,
Criteria Salaried
AgeMin 21 Years At Sanction To Maximum 58 Years AtThe Time Of Loan Maturity
Loan Amount Minimum Rs. 100,000
Tenure 1 - 7 Yrs
LTV Up To 85% Of On Road Price*
Income NormsGross Salary Of Rs. 1 Lac P.A. For Cat A/B Cars &Rs 2 Lacs P.A. For Cat C/D Cars
Work-Experience Minimum 2 Years Of Total Employment
Telephone
Landline / WLL Phone At Residence. In Case No
Phone At Resident Post-paid Mobile ConnectionWith Resident Address Required.
Foreclosure 4% + Principal Outstanding
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Processing Fee
Minimum Of Rs 2500 For Cat A Cars, Rs. 3000 ForCat B & C Cars And Rs 3500 For Cat D Cars (PlusUpto 1% Of The Loan Amount At The Discretion Of The Branch Manager)
Eligibility
Calculation
3 Times Of Annual Gross Or 30 Times Of Avg NetSalary Of 3 Months. EMI Must Not Exceed 50% Of Net Salary
Criteria Self-Employed
Age Min 21 Years At Sanction To Maximum 65 Years At TheTime Of Loan Maturity
Loan Amount Minimum Rs. 100,000
Tenure 1 - 7 Yrs
LTV Up To 85% Of On Road Price*
Income Norms
Gross Income Of Rs. 60,000 P.A. For Cat A/B Cars &Rs 1 Lac P.A. For Cat C/D Cars (Gross Income : N.PAfter Tax & Depreciation)
Work-Experience Minimum 3 Years In Business
TelephoneLandline / WLL Phone At Residence. In Case No PhoneAt Residence Postpaid Mobile Connection WithResidence Address Required.
Foreclosure 4% + Principal Outstanding
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Processing Fee
Minimum Of Rs 2500 For Cat A Cars, Rs. 3000 For CatB & C Cars And Rs 3500 For Cat D Cars (Plus Upto 1%Of The Loan Amount At The Discretion Of The BranchManager)
Eligibility
Calculation
6 Times Gross Income P.A. (Gross Income = Net Profit+ 50% Of Depreciation For The Last Financial Year.)
Criteria Partnership Firms
AgeMin 21 Years At Sanction To Maximum 58 Years At The
Time Of Loan Maturity For Loan Executing Partner.
Loan Amount Minimum Rs. 100,000
Tenure 1 - 7 Year
LTV Up To 85% Of On Road Price
Income Norms
Gross Income Of Rs. 60,000 P.A. For Cat A/B Cars &Rs 1 Lac P.A. For Cat C/D Cars (Gross Income: N.PAfter Tax & Depreciation). Min Turnover Of Rs 4.5Lacs
Work-Experience Minimum 3 Years In Business
Telephone
Landline / WLL Phone At Resident. & Office For Loan
Executing Partner. In Case No Phone At Resident, Post-Paid Mobile Connection With Resident. Address IsRequired
Foreclosure 4% + Principal Outstanding
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Processing Fee
Minimum Of Rs 2500 For Cat A Cars, Rs. 3000 For CatB & C Cars And Rs 3500 For Cat D Cars (Plus Upto 1%Of The Loan Amount At The Discretion Of The BranchManager)
EligibilityCalculation
6 Times Gross Income P.A. (Gross Income = Share InProfit + Salary + Interest On Capital + 50% Of Depreciation For The Last Financial Year) (To TheExtent Of His Share In Partnership)
Criteria Private & Public Ltd. Companies
AgeMin 21 years at sanction to Maximum 65 years at thetime of loan maturity for the loan executingdirector/authorized signatory
Loan amount Minimum Rs. 100,000
Tenure 1 - 5 yrs
LTV Up to 85% of On road price*
Income NormsMin Turnover of Rs. 2 Crore and Minimum Net Profit of Rs 50 Lacs. (No Cash Loss in the last 2 yrs)
Work-experience Minimum 3 years in business
Telephone
Landline / WLL phone at Resident & Office for loanexecuting director/authorized signatory. In case nophone at Resident, post-paid mobile connection withResident Address is required
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Foreclosure 4% + principal outstanding
Processing Fee
Minimum of Rs 2500 for CAT A cars, Rs. 3000 for Cat B
& C Cars and Rs 3500 for Cat D cars (plus upto 1% of the loan amount at the discretion of the Branch Manager)
Eligibility
calculation6 times Avg. Net Profit of the Last 2 Years
Documents required:
For Salaried:
Proof of IdentityPassport / Voter·s Card / Driving License withPhotograph/ PAN card
Proof of Income
Latest salary slip showing all deductions ANDLatest Form 16 / Income Tax Return (Form 16FYE March should be available June onwards)
Address Proof (of the
residing city)
Ration Card/Latest Electricity Bill/LatestTelephone Bill/Passport/Latest Credit CardBill/ Driving License
Signature VerificationPassport copy/ Driving License withPhotograph/ Banker·s Verification
Additional Document NA
For Self-Employed:
Proof of IdentityPassport / Voter·s Card / Driving License withPhotograph/ PAN card
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Proof of IncomeLatest Income Tax Return and Computation of income
Address Proof (of the
residing city)
Ration Card/Latest Electricity Bill/LatestTelephone Bill/Passport/Latest Credit CardBill/ Driving License
Signature VerificationPassport copy/ Driving License withPhotograph/ Banker·s Verification
Additional Document Declaration from Proprietor
For Partnership Firms:
Proof of Identity
Copy of Partnership Deed & the followingdocuments required for the loan executing partner:Passport / Voter·s Card / Driving License withPhotograph/ PAN card
Proof of Income
Audited Balance Sheet, Profit & Loss Account forlast 2 years along with the latest 2 Income TaxReturns
Address Proof (of the residing city)
Telephone Bill/Electricity Bill/ Shop &
Establishment Act Certificate/ SSI RegisteredCertificate/ Sales Tax Certificate
SignatureVerification
Banker·s Verification
Additional
DocumentationAuthority letter signed by all partners
For Private & Public Ltd. Companies:
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Proof of Identity
Copy of Memorandum & Articles of Association &the following documents required for the loanexecuting director/authorized signatory. Passport /Voter·s Card / Driving License with Photograph/
PAN card
Proof of Income Last 2 Years Audited Financials
Address Proof (of
the residing city)
Telephone Bill/Electricity Bill/ Shop &Establishment Act Certificate/SSI RegisteredCertificate/ Sales Tax Certificate/PAN No.
Signature
Verification
Banker·s Verification
Additional
Documentation
List of Directors, Share Holding pattern, Copy of Board Resolution
On Road Price = Ex Showroom rate + Insurance + Road Tax +Registration charges
Interest Rate Grid:
Interest Rate Grid (Direct Branch Source)
Car Category Upto 35 months 36 - 60 months 60 ² 84 months
Cat A 13.00% 12.00% 13.50%
Cat B 13.00% 11.50% 13.50%
Cat C 13.00% 11.50% 13.50%
Cat D 13.00% 11.00% 13.50%
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Interest Rate Grid (Dealer/DSA sourcing)
Car Category Upto 35 months 36 - 60 months 60 ² 84 months
Cat A 14.50% 13.25% 15.50%
Cat B 14.50% 12.50% 15.50%
Cat C 14.50% 12.00% 15.50%
CAT D 14.50% 11.75% 15.50%
Agricultural Loan:
Financing farmers against pledge of warehouse or cold storage
receipts:
Facility Limit:
Ceiling of Rs. 5.0 lac per farmer
Nature of Facility:
Loan against the pledge of warehouse and/ or cold storage receipts
Eligibility for Farmers:
Original depositors of the receipts.
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The borrower to undertake that he is a farmer and also to provide a
declaration to the effect that he/she is not defaulter to any Bank/Financial
Institution
Designated Warehouse:
CWC/SWC Warehouses Private warehouses/Cold storages/Godowns with a
minimum storage capacity of 100 MT
Value of Loan:
Value of the loan = Value of commodity minus commodity specific margin
amount
Rate of Interest:
BPLR- 4.75%; at present 15.25 % p.a. payable with the principal repayment.
Margin:
Min 40%.
Tenure of the Loan:
The maximum tenure of each loan shall be 12 months.
Valuation:
The value of the commodity as security shall be the lower of the following:
Value of goods as reflected in the warehouse receipt.
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Value of the goods based on the average price prevailing in the nearest
mandi on the day previous to the date of disbursement.
Price provided by the Commodity Business Group, Central Office from
time to time for various commodities
Insurance:
The stocks pledged to the Bank should be insured adequately with Bank
clause.
Security Upto Rs. 200,000:
Primary-: Pledge of warehouse receipts duly endorsed in Bank·s favour
Security over Rs. 200,000:
Primary-: Pledge of warehouse receipts duly endorsed in Bank·s favour,
Collateral-: Third party Guarantee
Disbursement:
The individual borrower availing this facility will have to open an account at
the concerned local branch (the account can be opened under ¶SBSPL·
category wherein the average balance requirement is Rs. 1000/-). The
amount will disbursed by crediting the account of the borrower, at the
concerned branch.
Selection of the Warehouse/Cold Storage:
The warehouse/cold storage has to have adequate facilities (like aeration, pest
control, loading and unloading facilities, electricity, security, etc.) to allow
for the storage of the produce with minimum loss in quality and quantity. It is
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6.
Source of income fromactivities allied to
agriculture/othersource of income
Yes: 3No: 0
Bench marking: (Out of 28):
Score above 18 A1
15-18 A2
10-14 A3
Score below 10 A4
Agricultural Gold Loan ² ¶Power Gold·:
Eligibility:
Any individual who has completed 18 years of age and is involved in
agriculture/allied activities.
In case one spouse is availing of the loan against gold ornaments owned by
the other, the borrowing should be in the joint names.
Gold bullion will not be accepted as security.
Only original owner of the Jewellery.
Jewellery below 20 carat should be avoided.
Limit :
Minimum - Rs.15,000
Maximum - Rs.10,00,000
Loan Amount and Margin:
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Loan Amount = (Net weight. of ornament in terms of 22 carat) * (Advance
rate)Net weight of ornament in terms of 22 carat = (Net weight of ornaments
* Purity)/ 22
Advance rate at present: Rs.740/- per gram
BH can selectively increase advance rate by Rs.10/ -
Margin Call:
During the tenure of the loan, if the margin of the loan, based on the marketvalue of the gold, falls below 20%, the borrower would be called upon to
deposit the shortfall. If the borrower fails to pay the shortfall within 15 days,
the Bank will have the right to di spose off the gold ornaments.
Security:
Primary - Nil
Collateral - Pledge of gold ornaments
Custody Charges:
If gold value > 5 times loan amount
Rs. 1000 + ST per year
Pricing:
For limit up to Rs. 1.00 Lakh: BPLR-4.25%
For limit above Rs. 1.00 lacs: BPLR-4.75%
Interest application is Annual and to be paid along with principal
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Penal interest:
2% per year on overdue amount.
Disbursement:
Up to Rs.50,000/- in Cash.
Above Rs.50,000/- by Pay Order.
Documentation:
Following documents should be obtained from borrower. Application form
D.P.Note
D.P.Note delivery cum waiver letter
Letter of Pledge
Proof of agricultural activity (copy of land records, land revenue tax
receipts etc.)
Declaration of ownership of the ornaments pledged
Authorisation from the borrower for disclosure of information
The following document should be obtained from the appraiser
Certificate of valuation
Processing & Appraiser fees:
0.25%+ST subject to maximum of Rs. 500+ST
BH has discretion to waive/ reduce if RoI is increased by 0.30%
No fee up to Rs.25,000/- loan
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0.25% subject to maximum of Rs.500/-
Insurance:
Gold ornaments pledged to the Bank will be covered under the Master policy
of theft and burglary. Bank·s indemnity policy will be obtained by the Bank
centrally.
Sanctioning Authority:
The sanctioning authority would be the Branch Head in the category of
Manager/AVP/VP. The branches should send the Control Returns on
monthly basis to the Zonal Office for noting and review. The VP (Credit &
Forex) will be the reviewing authority at the Zonal Office.
Repayment:
Repayment period not exceed 18 months. The facility will be renewable at
the request of the borrower after 18 months. The repayment schedule should
be aligned with the crop harvest cycle.
Release of the gold ornaments on repayment by borrower
The branch should release the security only if the full amount of interest,
other charges and principal has been repaid. The borrower should present the
signed receipt issued to him/her by the Bank while taking delivery of the
ornaments. The borrower(s) needs to sign the receipt acknowledging that thegold ornaments have been received by him/her in good order and condition.
The signed receipts should be arranged as per the date of closure of loan
account and shown to the inspecting authority at the time of the inspection.
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Guidelines for the release of the pledged jewellery on liquidation of the loan
on death of the borrower will be issued later in consultation with the Law
Department.
Right of Disposal of Security:
In case of default, Bank has the right to dispose the gold ornaments for
satisfaction of the loan by way of public auction or private treaty and proceed
against the borrower.
Power Gold Plus:
Difference from Power Gold:
Minimum Rs. 2.00 lacs to Rs. 10.00 lacs.
Monthly interest application.
Drawing Power: 80% of value of the ornament.
Field inspection report to confirm the activity is to be undertaken.
Maximum 6 redemptions and pledges can be permitted in a year, Rs.250/-
plus ST will be charged per redemption/pledge.
Custodian charges of Rs.3,000/- plus ST, will be charged per year if the
value of the security is more than 5 times the loan amount.
Pricing:
Direct Agriculture: BPLR²3.75%.
Indirect Agriculture: BPLR-3.25%.
Fee: 0.25% subject to maximum of Rs.1,000/-.
Appraiser Fee: 0.25% subject to maximum Rs.1,000/-.
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Product Features:
CC facility against gold (CCAPG)
Target Group:
For allied agricultural activities like poultry, dairy, fisheries etc- Direct
Agriculture.
Financing agriculture input dealers, Arthias/ Commission agents etc ²
Indirect Agriculture. Crop cultivation should not be financed.
Kisan Power Scheme:
Purpose:
Production Credit i.e. for meeting cost of crop cultivation/allied agricultural
activities.
Investment Loan for meeting any investment need, other than production
expenses, that can improve borrower·s farm productivity i.e. purchase of agricultural equipments, land levelling, land development, vehicles etc.
Consumption Loan for meeting consumption needs
Financing of all allied agricultural activities except the following is eligible
under Kisan Power-No tractor /trailer shall be financed under the Kisan
Power Scheme. Poultry shall not be financed under Kisan Power Scheme
Eligibility:
Any individual who is a major Owner Cultivators Tenant Cultivators and
Share Croppers may be financed selectively. Minimum landholding should be
two acres of cultivable land. Landholding has to be supported by land
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documents like 7/12 extract, Patta, chitta, Adangal (confirming ownership,
crop pattern) etc. Joint holding (single or multiple locations) up to five
persons are permitted.
In case the borrower is more than 60 years of age, a co-borrower is
mandatory. The co-borrower should be a family member / relative of the
Borrower.
Radius of Operation:
Radius of operation restricted to 50 km from the Branch. However, VPAF
may allow financing select cases under the scheme beyond 50 kms and upto 75kms, provided the distance will not come in the way of effective follow up and
recovery.
Nature of Facility:
Term loan ² Consumption Loan and Investment Loan
Cash credit ² Production Credit
Sanctioning authority should ensure that a cash credit facility is extended in all
cases without exception
Amount of Loan:
Overall Limit:
Minimum: Rs. 25001/-
Maximum: Rs. 25,00,000/-
Individual Components:
Facility Min Limit Max Limit
Investment Loan 25001/ 24,74,999/-
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Production Credit* 25,001/ 25,00,000/-
Consumption Loan 50,000/ 5,00,000/- For States of Punjab, Rajasthan &
Haryana and3,00,000/- For all otherstates
*Production Credit is Mandatory
Assessment/Fixation of Limit:
Overall Limit
The overall loan amount/ credit limit will be fixed on the basis of 5 times
annual farm income or 70% of the value of collateral security whichever is less
subject to maximum of Rs. 25,00,000/-
Production Credit
For any Kisan Power account, Production Credit is a must. While calculating
Production Credit Limit, scale of finance should be the basis of assessment,
which is decided every year by District level Technical committee (DLTC).
The Production Credit Limit can be maximum upto 150% of the amount of
Scale of Finance advised by DLTC. Crop insurance premium may be debited
to production credit, but the outstanding should be within limit. In other
words the disbursement needs to be net of crop insurance premium.
Production Credit Limit may be extended for leased land also, subject to the
terms and conditions on security/guarantee etc.
Consumption Loan
The Consumption Loan amount should not be more than 3 times of annual
farm income, and subject to the security criteria, within the upper cap of Rs.
5 lacs/3 lacs as the case may be.
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The assessment of consumption requirement is to be based on the written
declaration of the applicant, and 100% of the declared amount would be
allowed subject to maximum limits specified.
Investment Loan
For purchase of Two/Three/Four Wheelers used for carrying farm goods or
Farm Machinery-:
In such cases, the branches shall ensure that the price of the two/three/four
wheelers or machinery should be equal to or less than the MRP (maximum ex
showroom price, which includes all the state level taxes, but excludes the
registration fee, road tax and insurance) published by the manufacturer. The
actual cost of registration, road tax and insurance can be financed.
In case of vehicles, the Bank·s interest is to be noted in the RC book and the
vehicles are to be insured under a comprehensive insurance policy. Along with
invoice receipt, RC book copy, a photograph of the vehicle and the Borrower
standing nearby is to be obtained and kept on record. This may be obtained
within 45 days of disbursement. Our charge on the vehicle should be
explicitly mentioned on the vehicle.
In respect of development works like deepening/drilling of wells,
construction of pump house/sheds/cattle sheds etc, the estimates made by the
farmers themselves can be accepted, provided the cost does not exceed more
than 20% of the unit cost approved for that activity/purpose in that region by
NABARD.
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Loan from Rs 2,00,001 upto Rs 5,00,000 BPLR 1%
For all other loans -:
Amount Interest Rate
Limit up to Rs. 50,000 BPLR 3.50%
Loan from Rs 50,001 upto Rs 2,00,000 BPLR 3%
Loan from Rs 2,00,001 upto Rs 5,00,000 BPLR 2%
Processing Fee:
Fee @ 0.50% for production credit and 1.00% for Investment Loan and
Consumption Loan. Subject to a minimum of Rs.500/-. Service tax is to be
recovered at the applicable rate.
Sanctioning Authority may at their discretion allow reduction/waiver are free
to recover a higher processing fees on selective basis.
Crop Insurance:
The production credit is to be covered under National Agricultural Insurance
Scheme (NAIS) provided by the Agriculture Insurance Company of India Ltd
(AICIL). Zonal Offices/Advances cells are authorised to waive this
requirement.
Branches to debit actual crop insurance premium from production credit
account (CCAGR). However, no overdrawing should be allowed. It is to be
ensured that the disbursement is made after keeping sufficient balance for
debit of all future insurance premiums.
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Accident Insurance:
All KCC holders shall be covered under Personal Accident Insurance upto
Rs.50, 000/- as per the extant guidelines of Kisan Credit card scheme. This is
done under a master policy with Bajaj Alliance General Insurance Co Ltd by
Central Office and the premium amount of Rs. 15 will be incurred by the
Bank. Also, in case of a claim (due to accidental death, partial disability or
total disability), branches should take up the matter with Bank Assurance Cell
in Retail Banking department at CO for an early claim settlement. The
proceeds of insurance are to be credited to CCAGR account of the borrower.
Insurance of Assets:
All the securities (Building, equipment and Vehicles) created out of the loan
or otherwise are to be insured for full value. Branches may take the help of
our insurance advisers for this purpose.
Disbursement:
Wherever cash disbursement is to be made (in case of Productioncredit/Investment Loan or Consumption Loan), the funds should be credited
to the operative (SB/CC) account of the borrower and should be withdrawn
through cheque leaf.
Investment Loan
Investment loan is to be disbursed in one or more instalments depending upon
the progress of work.
In case of Investment loan for purchase of implements/ equipments/vehicles,
the borrower should be asked to deposit the margin money with the Bank, and
the disbursement is given to the dealer/manufacturer/supplier directly by
DD/ Pay order along with margin.
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In case the implement/ equipment is already purchased by the Borrower,
disbursement is permitted after inspection by the Bank·s official and after
getting the stamped receipt and invoice. These purchases should not be older
than 75 days.
Cash disbursement may be made for purchase of animals, construction of farm
shed etc. and the relative receipt is to be obtained within 45 days of
disbursement. The labour component in Investment loan can be released in
cash after getting written request cum declaration from the Borrower.
Repayment:
Production Credit
Annual review and renewal in every three years. Branches should encourage
Borrowers to bring the sale proceeds of their agricultural produce to their
CCAGR a/c .
Consumption Loan and Investment Loan
All the investment loans (except horticulture projects) and consumption loan
should be repayable within a maximum period of 5 years. Repayment period
up to 7 years is permitted in case of horticultural projects which is inclusive of
moratorium period upto maximum of 3 years. Sanctioning authorities to
ensure that projects having sufficient cash generation in the residual loan
period (I.e. total period minus moratorium period) to ensure repayments only
are considered. A suitable moratorium may be allowed upto maximum of 2
years in case of Investment Loan (except horticulture projects and vehicle
loans). The instalments should be monthly/quarterly/Half yearly/yearly
depending on harvesting of crop and other income sources like dairy, salary,
other employment etc. depending on the income stream the repayment of
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vehicle loans is to be fixed at monthly/quarterly or half yearly intervals and
the maximum moratorium for vehicle loan is to be restricted to 6 months.
Penal Interest:
2% p.a. on overdue amount.
Documentation:
Borrower:
Demand Promissory Note for Production Credit
Letter of waiver cum DP Note delivery letter for Production Credit
Loan cum hypothecation Document ² ACD 1.
Simple (Registered) Mortgage - ACD 2 / Equitable Mortgage (ACD-4A &
4B).
Duly signed PDCs along with covering letter
Duplicate copy of the sanction letter duly signed by the borrower/s andguarantor/s.
A letter addressed to the Village Revenue Officer advising him to record
the charge of the Bank for the amount of the loan on the land records with
him.
Guarantor:
Deed of Guarantee - ACD 3.
Additional Documentation for Vehicles
Power of Attorney for registering the vehicle in favour of one of the joint
accountholders in case there are more than one borrowers
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A letter of authority to the Bank for effecting disbursement of the loan
directly to the dealer.
RTO forms no.26, 29,30,34,35
MIS and Monitoring:
Monthly Control Returns to be submitted by the branches/Cluster Heads to
Advances Cell/Zonal Office for reporting advances.
Appraisal and Sanction:
Application for Kisan Power should be obtained from the proposed borrowers
and also the guarantor in the prescribed format. Branches need to offercomments in the proposal on the value of the main security, collateral
security, i.e. value of the land being mortgaged to the bank and the basis of
calculation of limit to the farmer. The agriculture officers/branch staffs
identified to deal with the scheme is to travel to each of the individual centres
to meet the applicants, verify the details and put up the proposal for sanction
to the Branch Head/Cluster Head. The recommending and the sanctioning
authority should sign the proposal.
Pre sanction Visit:
The focus of visit should be on an evaluation of the income stream of the
borrower, and a comprehensive assessment of credit needs taking into account
track record, credibility, capability, as well as technical viability of the existingand proposed activities. Short-term credit needs of the farmer should include
all requirements directly and indirectly related to production, post harvest
and household expenses. Repayment capacity should be assessed on the basis
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Age:Any major individual pursuing dairy farming activity.Eligibility Criteria:
Farmer should have a record of supplying minimum 10 litres of milk per day
on an average for at least one year with the Village Dairy Cooperative Society .
Margin:
15 % of value of cattle to be purchased and/or shed to be constructed.
Rating:
The score sheet for agricultural advances may be used for the purpose. The
farmer with a rating of A1 and A2 may be considered for the loan.
Tenor:
Maximum period of Four Years from the first transaction of disbursement to
borrower with a maximum moratorium period of 3 months before start of
principal repayment.
M&C Commission:
The Dairy will be paid 0.5% of the loan amount as commission for acting as an
M&C agent for the Bank.
Documentation:
Hypothecation cum Term Loan Agreement. Guarantee from Village Dairy
Cooperative Society format is being finalized in consultation with Law
Dept. Personal Guarantee from member of dairy coop society or third
party.
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Letter addressed by Borrower to Sponsor and Sponsor to Bank.
Letter of comfort/Guarantee from Dairy/Milk Union
M&C Agency agreement between the Dairy and the Bank.
Repayment:
The repayment will be made through escrow mechanism with a maximum
moratorium of 3 months. Thereafter, the loan is to be repaid in maximum 4
years in monthly instalments.
Rate of interest:
Penal interest:
2.00% p.a. on the overdue interest and instalments.
Prepayment Charges:
In case of prepayment of loan within one year from the disbursement: 2% of
the amount prepaid.
The pricing will be irrespective of the rating:Loan Amount Rate
Rs. 30,000-2,00,000 BPLR-3%
Above Rs. 2,00,000 BPLR-3.5%
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its own appraisal, having right to conduct inspections without any prior
notice. In case the Borrower stops supplying milk to the Union the entire loan
amount shall be repayable in lump sum/ recalled.
Bench marking: (Out of 30)
Score of 26 and above A1
25-21 A2
16-20 A3
<16 A4
Score Sheet for Dairy/Milk Union:
Parameters ScoreScorin
g
Financial Performance of
Dairy/Union
Positive PAT for past 3 years: 5Positive PAT for 2 years out of 3years: 3Negative PAT for for 2 years and
above out of past 3 years: 0
Milk Payment cycle
Less than 7 days: 5More than 7 and Upto 15 days: 3More than 15 days: 0
Extension Services available
through Dairy/ Milk Union:Cattle Feed
Veterinary serviceArtificial Insemination
All three services provided: 5
Two out of three servicesprovided: 3One service provided: 2 Not provided: 0
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Average capacity utilisation
of Milk Processing Plant
over past 3 years
Above 60%: 5Between 60%-45%: 3Less than 45%: 0
Average daily milk suppliedper farmer member over
current financial year
More than 10 litres: 5Between 5-10 litres: 3Less than 5 litres: 0
Collateral Security available
from Union
Guarantee or cash margin: 5Letter of Comfort: 3
Direct Financing to Farmers under Contract Farming:
Contract farming can be defined as an agreement between farmers and
processing and/or marketing firms for the production and supply of
agricultural products under forward agreements, frequently at predetermined
prices. The arrangement also invariably involves the purchaser in providing a
degree of production support through. The basis of such arrangements is a
commitment on the part of the farmer to provide a specific commodity in
quantities and at quality standards determined by the purchaser and a
commitment on the part of the company to support the farmer·s production
and to purchase the commodity. The intensity of the contractual arrangement
varies according to the depth and complexity of the provisions in each of the
following three areas:
Market provision: The grower and buyer agree to terms and conditions for
the future sale and purchase of a crop or livestock product;
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Resource provision: In conjunction with the marketing arrangements the
buyer agrees to supply selected inputs, including the inputs required for land
preparation and technical advice;
Management specifications: The grower agrees to follow recommended
production methods, inputs regimes and cultivation and harvesting
specifications.
Parties to the contract farming financing:
Farmer
Bank
Sponsor
Sponsor can act as management and Collection agent to undertake the
following functions:
Identification and screening of borrowers.
Completing application form and other formalities like getting extracts of
land records, no due certificate etc. of the proposed borrowers. Recommending the Bank for loan.
Getting security documents executed by the borrower after sanction from
the Bank and forwarding the same to the Bank.
Paying the amount to the farmer disbursed by the Bank.
Getting stamped receipt from the borrowers in token of having received
the amount of loan and p0ass on to the Bank.
After the supply is over, sending to the Bank the enti re proceeds payable to
the farmer. In case amount payable to farmer by the sponsor is less than
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Bank. After the satisfaction of our branch personnel about the completion of
documentation formalities, our branch will issue a consolidated cheque
favouring the sponsor·s dedicated current account with our bank.
Sponsor will arrange to provide us the transactions details of the loan
disbursement account on a monthly basis certified by a Charted Accountant.
Amount:
Depending on scale of finance as decided by the DLCC of the lead Bank per
acre of land; or what is mutually agreed upon by the Bank and the sponsor, as
the case may be.
Rate of Interest:
7.00%-12.00% per year. Payable half yearly depending on case to case basis.
Tenor:
Duration of the crop plus two months
Security:
Hypothecation of crop.
Letter of Guarantee / Comfort letter (in absence of the letter of guarantee)from the sponsor
Collateral Security:
Nil
Insurance:
Wherever available the crop should be insured with standard bank clause.
Processing Fees:
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Nil
Disbursement:
The agriculture extension officers of sponsor will identify the individual
farmers and complete all the documentation formalities as prescribed by the
Bank. Sponsor will forward our branch, the individual applications for the
loan along with the required documents as detailed in the scheme.
After the satisfaction of our branch personnel about the completion of
documentation formalities, our branch will issue a consolidated cheque
favouring the sponsor·s dedicated current account with our bank.
The sponsor will arrange to obtain a stamped receipt from the farmer
borrower in token of having received the amount of loan and pass on to the
Bank. Sponsor will arrange to provide us the transactions details of the loan
disbursement account on a monthly basis certified by a Charted Accountant.
Repayment:
After the supply is over, sponsor shall send to the Bank the entire proceeds
payable to the farmer. The bank will make balance payment to the farmer
after deducting their crop loan dues. In case amount payable to farmer by the
sponsor is less than loan outstanding, sponsor will recover the balance amount
from the farmer and remit to the Bank against the loan out standings.
Our branch would conduct inspection on a half-yearly basis or as decided by
the Bank to verify the crop. Our branch would also verify the books of
accounts of the sponsor at half yearly interval to verify the disbursal of loan as
per the scheme. Also, if required an external auditor would be appointed to
audit the accounts.
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Other Terms:
Sponsor will sign M & C agency agreement with the Bank.
Education Loan:
Axis Bank's Study Power aims to provide financial support to deserving
students for pursuing higher professional or technical education in India and
abroad. The loan would be provided to students who have obtained admission
to career-oriented courses eg, medicine, engineering, management etc.,
either at the graduate or post-graduate level.
Quantum of loan:
The quantum of finance under the scheme is capped at Rs.10 lacs for studies in
India and RS 20 Lacs for studies abroad, which cover tuition fees, hostel
charges (if any), cost of books, etc. The minimum amount of loan would be
RS 50000.
Margin:
No margin for loans upto Rs 4 lacs. For loans above Rs 4 lacs, 5% margin for
studies within India and 15% for higher studies overseas.
Rate of interest:
Interest rates linked to PLR.
Role of the Guardian:
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The parent(s) or guardian of the student would be treated as a co -applicant of
the loan. His or her role would be, necessarily, like the primary debtor.
Security:
Third party guarantee and/or collateral security may be asked for in
appropriate cases.
Additional Security:
Assignment of LIC Policy in favour of the Bank for the sum assured being at
least 100% of the loan amount. The policy is kept alive during the currency of
the loan. To ensure this, the annual premium may be include in the
computation of the loan requirement, along with the tuition fees and other
recurring charges. Further, the future income of the student needs to be
assigned in favour of the Bank for meeting the instalment obligations.
Disbursement:
The loan will be disbursed in full or in suitable instalments taking into account
the requirement of funds and/or fee schedule as assessed by the Bank directly
to the educational institution or vendor of books or equipment or
instruments.
Penalty for early closure:
Nil
**********************
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CHAPTER 7
FINDINGS
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owing to the efficacy of its business model which aspires to be
customer-centric.
Information technology is continuously leveraged in providing value
added products and services as well as multiple-delivery channels to
customers in a manner that is cost-effective and which offers the
Bank¶s customers easy, real-time and on-line access for all types of
transactions.
The strong performance, despite a tightening of overall liquidity
leading to a hardening of interest rates in the closing stages of the
fourth quarter, reflected the fact that the primary
Goals of the Bank of increasing its market share in various businesses
and improving its quality of earnings by enhancing its core income
streams, is solidly anchored in the strategy adopted by it.
The sizeable network of branches, extension counters and ATMs has
equipped the Bank with an impressive reach across the country and is
supported by channels such as the Internet and mobile phone banking.
The steady widening of this reach to smaller cities and towns,
including in district headquarters, is expected to sustain the
momentum of growth of low cost deposits, as the Bank enjoys a first-
mover advantage vis-à-vis other private sector banks in many of these
centers.
The key factors which contributed to the healthy performance of the
Bank during the year were the
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Continued thrust on improvement in the quality of earnings
through an emphasis on core income streams such as net interest
income and fee based income;
The availment of opportunities emanating from the upswing in
the corporate credit cycle;
A focus on improvement in asset quality through rigorous credit
and risk appraisal, sound treasury management, product
diversification and internal control;
Enhanced cost efficiency by leveraging on technology that is
continuously upgraded;
Maintenance of high standards of customer service.
SERVICES ADDED TO GAIN COMPETETIVE ADVANTAGE:
BUSINESS CONTINUITY CENTRE:
UTI Bank was the first bank in the country to set up a Business
Continuity Centre (BCC)
In Bangalore which replicates the entire centralized database with a
view to enable the Bank to run smoothly in case of any eventuality
affecting the Bank¶s Data Centre in Mumbai.
Each transaction that gets recorded at the Data Centre gets reflected
almost instantaneously
through WAN on the back-up database at the BCC.
CENTRALISED PHONE BANKING CENTRE
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The Bank¶s Centralized Phone Banking Centre provides customers
across the country
Access to the Bank over the phone, handling multiple queries in about
7000 calls per day.
CENTRALISED COLLECTION AND PAYMENT HUB
The Bank¶s Centralized Collection and Payment Hub (CCPH)
manages the entire collection and
Payment activity under the Bank¶s Cash Management Services (CMS)
across the country, handling on an average about Rs.5000 crores per
month on the collection front and about Rs.1500 crores per month on
the payment front.
RETAIL ASSETS MANAGEMENT GROUP
The Bank¶s Retail Assets Management Group (RAMG) is the
operations hub of the entire
Retail asset distribution structure. In addition to opening and
disbursing more than 3000
Schematic loans every month, it is responsible for the maintenance of
more than 100,000
Such loan accounts, and handles the entire post ± dated cheque
presentation and several
inds of repayments for all these accounts.
ATM BACKEND CEL
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The ATM Backend Cell handles the entire cash management and
reconciliation of balances pertaining to ATMs across the country and
ends up tallying over four lakh
Transactions by the end of the day.
SERVICE BRANCHES
The Bank¶s Service Branches in the 8 major metros take care of
centralized clearing activity,
Handling more than one lakh cheques every day for outward and
inward clearing.
DATA CENTRE
The Bank¶s Data Centre in Mumbai, the centralized IT powerhouse is
like the central nervous system of the Bank . It is a real time 24x7
setup which manages 270 products and services of the Bank with a
database size of 1850 GB supporting on an average 42 lakh
transactions per day
to service over 42 lakh customer accounts and adding new customers
@ 8000 per day.
CENTRALISED PROCESSING UNIT
The Bank¶s Centralised Processing Unit (CPU) is the backbone of the
Bank, managing production and delivery of the entire range of
deliverables to customers across the country within 24 ± 72 hours
from the time the customer opens the account. The CPU currently
handles about 8500 new accounts every day.
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CHAPTER 8
SUGGESTIONS/
RECOMMENDATIONS
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SUGGESTIONS/RECOMMENDATIONS
A healthy banking system is essential for any economy striving to
achieve good growth and yet remain stable in an increasingly global
business environment. The Indian banking system, with one of the
largest banking networks in the world, has witnessed a series of
reforms over the past few years like the deregulation of interest rates,
dilution of the government stake in public sector banks (PSBs), and
the increased participation of private sector banks.
The growth of the retail financial services sector has been a key
development on the market front. Indian banks (both public and
private) have not only been keen to tap the domestic market but also
to compete in the global market place. New foreign banks have been
equally keen to gain a foothold in the Indian market.
Key banking reforms needed:
Encourage voluntary consolidation among banks
Allow public sector banks to fix salary levels proportionate to
performance
Permit banks to issue preference shares to raise capital.
More autonomy to fix salary levels proportionate to
performance.
Offer Competitive compensation packages at all levels to
improve employee productivity.
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Strengths of the banking industry
Regulatory systems,
Economic growth,
Technological advancement,
Risk assessment systems
Credit quality.
Scope of improvement includes:
Diversification of markets beyond big cities,
Human resources systems, size of banks,
High transaction costs, infrastructure and labor inflexibilities
RECOMMENDATIONS TO THE COMPANY TO GAIN
UPPER MARKET SHARE:
UTI Bank was one of the first private banks to launch operations in
the country in 1994, after the Government of India passed a resolution
in favor of privatization. An IT savvy bank, UTI Bank is a pioneer in
adopting new technologies in the banking sector . UTI has a very large
network of branch offices and extension counters across the country.
With over 1700 ATMs, UTI Bank has the largest ATM network of its
kind in India.
CRM:
Privatization opened up the Indian banking sector, allowing a large
number of players to offer retail banking services in the country.
Using the latest technologies, UTI Bank introduced quality services to
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enhance the banking experience of its customers. As the services stack
expanded, supporting customers became a challenging task . Efficient
service and timely support were the deciding factors for customers to
remain loyal to any particular bank, which brought Customer
Relationship Management (CRM) into sharp focus.
BPO:
UTI Bank wanted to establish itself as a customer focused bank and
carve a niche for itself amidst the widespread competition. Setting up
a state of the art call center facility that could provide quality support
to customers across the country became vital to further this goal. The
call center was expected to eliminate the load of routine queries that
branch operators had to handle. A dedicated response center would
allow branch operators to divert all customers¶ queries to the helpdesk
number and focus on their core responsibilities instead. Also, a single
window service with a populated knowledgebase would introduce a
high degree of standardization in the replies given to customer
queries. The bank was also looking to avoid a situation where
customers would be put on hold for long periods of time. A failover
and redundancy solution was required to guarantee high availability of
services and ensure uninterrupted call traffic. For handling large call
volumes, the application infrastructure was also required to beperfectly scalable. The bank wanted a solution that could
accommodate growth over a long period of time.
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CHAPTER 9
CONCLUSION
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CONCLUSION
My experience with A xis Bank Ltd. is outstanding. Whileworking in A xis Bank I found that this bank has developedmanifold in short period of time due to facilities and servicesprovided to their customer and this growth rate can be keep it upif they start to go in semi-urban areas. In last couple of years they have opened new many branches and they should open many more. The working staff is very co-operative in nature and due tothat the bank will also get good benefit. A xis Bank has provided
theircu
stomer Net-banking fac
ilities and du
e to thattransactions are done fast. Charges at A xis Bank are on lowerside when we compare it with other Banks.
It was a great opportunity to gain an insight about various activities that
takes place in the bank.
I came to know what banking is all about.
About AXIS Bank.
The kind of products and services are provided by AXIS Bank.
This training increased my confidence level and it was a great opportunity
to learn about corporate culture and etiquettes.
It was a great opportunity to develop persuasion skills and communication
skills.
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Abbreviations and Acronyms
(Glossary)
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Bank:
RBI : Reserve Bank of India
BIS : Bank of International Settlement
BCBS : Basel committee on Banking Supervisory PracticesNABARD : National Bank of Agriculture and Rural Development
DICGC : Deposit Insurance and Credit Guarantee Corporation
ECGC : Export Credit Guarantee Corporation
Delivery Channels:
SOL : Service Out-letATM : Automatic Teller Machine
PIN : Personal Identification Number
POS : Point of Sale
VbV : Verified by Visa (Secured Internet Payment System)
WWW : World Wide Web
SMS : Short Messaging Service
Overseas Investor:
FII : Foreign Institutional Investor
NRI : Non Resident Indians
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SWIFT : Society for World Wide Inter Bank Financial
Telecommunication (Network)
MICR : Magnetic Ink Character Recognition
Regulators:
AMFI : The Association of Mutual Funds in India
IRDA : Insurance Regulatory and Development Authority
SEBI : Security and Exchange Board of India
CBIL : Credit Information bureau (India) Ltd.
Investment:
CRR : Cash Reserve Ratio
SLR : Statutory Liquidity Ratio
ALM : Assets liability Management
ALCO : Assets Liability CommitteeREPO : Reverse Purchase Order
GDR : Global Depository Receipt
ADR : American Depository Receipt
General:
BPLR : Benchmark Prime landing Rate
FCNR : Foreign Currency Non Resident
NRE : Non Resident External
NRO : Non Resident Ordinary
FEMA : Foreign Exchange Management Act, 1999
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FERA : Foreign Exchange Regulation Act, 1973
FEDAI : Foreign Exchange Dealers Association of India
HUF : Hindu Undivided Family
COPRA : Consumer Protection Act.
Ombudsman : To Take Public Complaints against the Public
Authorities
TDS : Tax Deductible at Source
KYC : Know Your Costumer
FATE : Financial Action Task Force
FIU-IND : Financial Intelligence Unit India
CAR : Capital Adequacy Ratio
CRAR : Capital to Risk-Weighted Assets Ratio
GAAP : Generally Accepted Accounting Principles
NPA : Non Performing Assets
SARFAESI : Securitisation and Reconstruction of Financial Assets and
enforcement of Securities Interest (Act)
GRACE : Ground Rules and Codes of Ethics
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A ENDIX/ANNEXTU ES
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Questionnaire On Credit CardRimple bamba
H.no 36-b,modal town,
Rani ka bagh,ASR
9888210520
rimplebamba@yahoo.co.in
Name: __________________________________
Todays date _________________
Address:________________________________________________________
____
City, state, _______________________________
Zip code ____________________
Phone no._______________________________
Mob.No.____________________
1.Gender of Credit card user.
o Male
o Female
2. Age group of credit card users.
15 to 35
35 to 50
50 to 60 Above 60
3. Your annual Income?
1,00,000 1,00,000 to 2,00,000
2,00,000 to 3,00,000
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< 3,00,000
4. Which area they belong?
Rural
Urban
5. Occupation of credit card user?
Lawyer Doctor Engineer
Architect Builder Consultant
Exporter Importer Student
Others, Please specify______________________________________
6. Which Bank Credit card you use?
AXIS Bank
SBI Bank
ICICI Bank
HDFC Bank
7. How long have been you using the Credit card?
Less than 6 months 1to 2 years
2 to 4 years
More than 4 years
8. How of ten do you use Credit card services in a day?
............... Times
9. In which bank you are operating your savings account?
_______________________________________________
10. In which bank you are operating your current account?
________________________________________________________
__
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11. How much minimum balance or average quarterly balance you
have to maintain in
your account?
Savings Account _________________Current Account _________________
12. Why has you chosen this bank?
Past Relationship
Brand name
Near to home/office
Others, Please specify_______
13. Are you satisfied with the services providing by your bank?
Satisfied
V.Satisfied
Indiff erent
Dissatisfied
V. Dissatisfied
14. What are the services provide by your bank?
Home Banking (Free/ charged)
Net Banking (Free/ charged)
Phone Banking (Free/ charged)
At-par cheque Book (Free/ charged)
Global Debit Card (Free/ charged)
Demand Draf t (Free/ charged)
Auto Sweep FD (Free/ charged)24 hrs ATM (Free/ charged)
Investment a/c (Free/ charged)
Additional savings a/c (Free/ charged)
Others, please specify ________________________________
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15. Are you Satisfied with Bank¶s Services?
Yes
No
Fully Partially
16. How would you rate the services of Bank?
1. Good 2. Fair
3. Poor 4. Very poor
17. Are you satisfied with the relationship maintained by the bank?
________________________________________________________
_______
18. What kind of quality of the relationship do you like to in your
bank?
________________________________________________________
_______
19. Do you think that your bank is providing a Quality customer care
services?
________________________________________________________
_______
20. What exactly you are looking for in your bank? Please write
your expectations.
________________________________________________________
____
_________________________
SIGNATURE
DATE
PLACE
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3 Banking A nd Finance
4 Banking Developments in India
5 Basics of Banking
6 Bank leaflet and Boucher
7 Internet www.Axisbank.com
www.google.co.in
www.finance.india.mart.com
www.banknetindia.com
www.rbi.org
www.moneycontrol.com
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