richard tworek vp, enterprise communication servers 2006 technology focus enhancing the human...

Richard Tworek

VP, Enterprise Communication Servers

2006 Technology Focus Enhancing the Human Experience with Enterprise Real-Time and

Secure Converged Communications

Today’s Business Imperatives

Optimize InvestmentsTake full advantage of current resources: infrastructure and people Save Time and Money

Save/Protect Company AssetsHigh demand on customer responsiveness, accessibility and fast decision making

Network infrastructure and information/content must be reliable, resilient and secure

Fundamental Disruptions Are Transforming Today’s Telecom Industry

New World, Rules, Players, OpportunitiesNew World, Rules, Players, Opportunities

Lower TCO New access to

multimodal communications

Collaboration – one of top biz priority

Impacts on Telecom and IT

Employee Virtualization Mobility: almost 50% of

companies will use some sort of mobile apps

87% of all Enterprise workers are temporally or permanently remote

Consumerization of IT Consumer penetration of

mobility driving business adoption

Worldwide PDA shipments increased 20.7 percent in 2005

IP Convergence

Who Are The Customers?

IT Manager

End-User

Customer’s Customer

SimpleAnywhere

Anytime

Resilient

SecureReliable

Mobile

Investment Protection

Open

Integrated

2006 - Top 3 Technology Initiatives

Security

Open – SIP

Real-Time Personal Communications

Enhancing the User Experience…

SecurityTrends More mixed media on networks Distributed workforce and B-to-

B communications needs

Technology Readiness Security part of the DNA

(User/Network/OS/Applications) Media Security (application)

- 75% of hacks at application layer Embedded in IP Clients

Enterprise Value/ROI A balanced Value Proposition Risk mitigation: loss of

information, system recovery, lost productivity

“By 2009, 80 percent of companies will have suffered an application security incident”

(Gartner, Dec.2005)

Open - SIP Trends User & enterprise diversity – flexible

choice The potential to be a disruptive

technology

Technology Readiness Web Services API, standard interfaces,

interoperability Integration: IP Telephony,

Collaboration, Desktop, Back-office, vertical apps, etc.

Enterprise Value/ROI Adaptive client & application choice Streamlined business process,

improved customer responsiveness, productivity

Personal Communications

Trends Technology consumerization Virtual and mobile workforce Increase # of com. channelsTechnology Readiness Personal Agent Presence (location, device,

application) Speech to text, text to speech RFID WiFi, Fixed, Cellular, Dual

ModeEnterprise Value/ROI Simplicity Time to decision making Business without boundaries

The Big Surprise ? Over Hyped?

Velocity at which

Presence and Mobility

Intersect

Surprise Hype

VoIP for the sake of VoIP

Innovation

“Innovation is executing on creativity.”

Richard Tworek