returns management - online returns & refunds

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Returns Management withIgnify eCommerce

Online Returns Processing with Back Office ERP Integration

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FEATURE CONFIGURATIONOverview of Returns Management & Associated Configurations

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Feature OverviewMerchandize Eligibility – Mark items that are returnable vs items that are non-returnable. Advertise in your online catalog accordingly.Order Eligibility – Configure which orders are eligible for Returns. Minimum or Maximum Amount or Time Based criteria.Return Warehouse - Configure Warehouse to which merchandize should be returned. Print the Warehouse Address in Shipping Labels if needed.

Ability to return the purchased merchandise via self service (My Account) portal on Web Store Channel.Or Have CSRs file returns on Manager Panel.

Capability to receive the goods in the selected warehouse within Dynamics ERP.

Automated refund on Credit Card once merchandise is received by the warehouse.

Online RMA Dynamics Integration Return Policy

Configure your Return Policies for automated enforcement.

Restocking Fee based on SKU or Return Reason Code

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Configure Returns ModuleReturn AutomationMaximum/Minimum Order Amount for Order Eligibility.Return Warehouse, Return Shipping & Payment Method automation

Restocking FeeRestocking Fee can be based on SKU or Return Reason Code.

In case of SKU based restocking fee – each SKU can be configured for a fixed fee per unit, fixed fee or a % of Line Total.

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Configure Return Reason Code(s)Customer ReasonsControl which return reasons are available for internal CSRs vs customers via Self-Service Portal.

Reason Code ValidityControl which reason code can be used for how many days from the Sales Order Date.

Restocking FeeCharge Restocking Fee per Reason Code or per SKU. Based on the reasons for return or SKU purchased, charge your customers an appropriate fee.

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FILING / SUBMITTING A RETURN

How to submit Return Request through Self-Service Portal or Manager Panel

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Return Submission by Customer via Self-Service PortalCustomers can submit a return for an Order that has been Shipped. Based on the configured return policy, return button shows for a limited number of days.

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Return Submission by CSR via Manager PanelCSR’s can submit a return for an Order that has been Shipped. When a CSR is filing a return, the eligibility criteria is not applied giving CSR flexibility to service customers who require special treatment.

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Online Return FormOnline Return Form with Reason Codes.Return Warehouse Automatically selected.

Refund CalculationTax, Restocking Fee & Discount adjustments are done online as user prepares the Return Form.

Refund on Credit CardMoney can be refunded on Credit Card Accounts via an Online Refund Mechanism.

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PROCESSING A RETURN REQUESTReturn Acceptance & Processing

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Processing Return Requests

Online Return Submission & Customer Ships the Items to the Warehouse

Warehouse Receives the Items via their Back Office ERP & Invoices the Return Order.

Return Order Invoice (Credit Note) is integrated back to Manager Panel

Batch Process generates refunds on Credit Card Accounts via Payment Gateway

Refunds are integrated back to Back Office ERP against Return Invoice

Return Requests are submitted online via an automated checkpoint ensuring only valid Returns get submitted.

Returned Merchandize is received in the specified warehouse. The process of receiving & inspecting the merchandize is based on the Back Office Dynamics ERP. Different ERPs provide a slightly different process for Receiving Returns.

When Return Invoice with Negative Amount (credit note) is generated – the amounts can be adjusted (if required) manually. This Return Invoice is integrated back to Manager Panel to indicate how much money should be refunded to the Customer.

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Dynamics GP Return Workflow

Other Dynamics ERPhave a very similarworkflow with minordifferences.

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Customer NotificationsReturn Order FilingWhenever a Return Order is filed a customer notification is sent to the customer informing the items filed for return.

Refund ProcessedWhenever credit card refunds are processed, Manager Panel sends a notification to the Customer.

Email TemplatesAll email notifications can be controlled via customizable Email Templates for branding purposes.

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RECONCILING REFUNDSPayment & Refund Reconciliations

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Reconciling RefundsManager Panel provides Refund Report that can be used to do Bank Reconciliation for the credit card account.

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