request request process workflow qa analytics · qa guidelines & checklist qc team closed...
Post on 22-May-2020
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NIIT TICKETING
SYSTEM
AUDIT
QA GUIDELINES& CHECKLIST
QC TEAM
CLOSEDTICKET
REJECTEDTICKET
TIER 1 HELPDESK
EVENT MANAGEMENT
LMS ADMIN REQUESTS
VENDOR MANAGEMENT
REVIEWS
ANALYSIS
DATA COLLATIONROOT CAUSE
ANALYSIS/IMPROVEMENTGOVERNANCE
REQUESTOR
REQUEST REQUEST PROCESS WORKFLOW QA ANALYTICS
NIIT TIER 1, TIER 2
& ONSITE TEAMS
TICKETING SYSTEM IMACROS
EVENT READINESS TOOLLMS
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