reporter: quach van hoang quach van hoang 30.10.2009 30.10.2009
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ReporterReporter:: Quach Van HoangQuach Van Hoang 30.10.200930.10.2009
Agenda
1
AA Performance
BB Recent activities – next plan
Performance
Premium & PFYP
10th WKM 2009(1~10)
Prem PFYP Prem PFYP
Viet Nam 4.0
2.9(63%)
38.828.0
(84%)
( ) is percentage of Vietnamese Target
2
Billion
3
Performance
Region PFYP
100
600
1100
1600
2100
2600
1 2 3 4 5 6 7 8 9 10
HN
HCM
DN
1.91.9
0.30.3
2.82.8
0.60.6
0.90.9
1.21.2
Performance
Headcount
SM Full-Time agentsTotalPre-
BMSM CAS SEAS EAS SAS AS
Viet-Nam 69 185 11 77 163
283
818 1352
Part-Time agents(IA): 2883 Total Agents: 448944894
254 SM 534 SAS↑+ 6%UP
10/27/2009
5
Performance
3 Region Headcount (full-time)
0
200
400
600
800
1 2 3 4 5 6 7 8 9 10
HN
HCM
DN
869869
316316
326326
161161
777777
173173
6
Performance
AS attaining Quota(%)
0.2
0.3
0.4
0.5
0.6
1 2 3 4 5 6 7 8 9 10
HCM
DN
HN
54%54%
36%36%
32%32%
33%33%
40%40%
37%37%
31%31%
PROMOTION ASSESSMENTPROMOTION ASSESSMENT
82
84 2
6 48
141522
31
20 21 22 23
39 40
51
34
45
2734
55 5458
94
0
10
20
30
40
50
60
70
80
90
100
200901 200902 200903 200904 200905 200907 200908 200909 200910
EAS-SM
SAS-EAS
AS(IA)-SAS
Number of Promotion keep increasing
ConclusionConclusion
•PFYP does not attain target .
•Full time agents’ productivity goes down.
Weakness
Advance
•Recruitment over target
•Number of promotion are increasing
Keep improving
Agenda
10
AA Performance
BB Recent activities-next plan
Administration rule
• Changing service agent is NOT allowed
• Changing recruiter is NOT allowed
• Name tag, name string, business card, company logo will be provided for full-time
agent
Next plan-New rule
Apply deadline for modification of agent information
Agents’ new rule
Agents’ new rule
Issues
After cut-off date, many requests of change agent data to get more benefit.
Dispute and complaint occur frequently.
Next plan-IA management
Reward for IA when IA promote to SAS.
Agents’ new rule
Method
Issues
From 1st/2010, Co. do not recruit AS and encourage IA promote to SAS.
How can BM manage IA activities????
IA performance report
Next plan-Paper control
Region
Agents’ new rule
Paper quota
Issues
To control paper using cost.
Number of Staff x quota No. (pages)
Branch (BM)
Issued Policy / full time/ adjusted rate
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