relationship management -summer 2016 internship review

Healthfirst & Relationship ManagementLeading a Team Through Structural Changes

Presented by Andrea Kwamya

About Healthfirst

u Not-for-profit health insurance company serving NYC & Long Island Region

u Holds 4-star and 5-star rating in Medicare & Medicaid, respectively.

u Strong company culture of “Trailblazers” and shared humanistic values

Bronx

Growth

Clinical

CommunicationsProduct

Network

Emotional & Social Intelligence Domains

Goleman et al.

Relationship Management Competencies

u Developing Others: Sensing others’ development needs and bolstering their abilities.

u Inspirational Leadership: Inspiring and guiding groups as well as individuals.

u Change Catalyst: Initiating or managing change.

u Influence: Wielding effective tactics for persuasion.

u Conflict Management: Negotiating and resolving disagreements.

u Teamwork & Collaboration: Working with others toward shared goals. Creating group synergy in pursuing collective goals.

Claremont

Brownsville

u “Walls don’t fall without effort.”

Thank You!u Questions?