rebecca ranallo kahl computers in libraries april 2008

Rebecca Ranallo KahlComputers in Libraries

April 2008

Library Staff Training: High Tech & High Touch

CCPL stats

• $68 million budget

• 1000+ employees

• 664 employees in SEIU

• 106 managers and confidential clerical

• Top ten busiest libraries in the country

Recent training history

• 2005-06 contracted for staff training

• Some synchronous learning

• New public website with increased staff responsibility

Recent training history

• 2007 hired technology trainer• Hired at 32 hours• Full-time within 3 months

• In-house technology training

• E-learning tutorials

Training today

• New intranet

• Blended learning

• Contracted trainings and workshops

Training today

• E-learning tutorials online

• Increased blended learning options

• Increased 2.0 ability

• More hands-on

• Staff practice & play

Test case

• Etime tutorial• Employee time and payroll software• System upgrade • All employees training by online tutorial• Sustainable• Designed for current staff• Useable as an orientation tool for new

staff

Training to come

• More online tutorials

• More interactivity

• More staff astechnology creators

• Interactive Strategic Planning• Work on interactive modules to stimulate

and build enthusiasm with staff • In-person• Online• Integrating data, applications and video

• Second Life• Interaction in a virtual environment• Online chat• Virtual

meeting space• Virtual content

creation

• Cuyahoga Conversations• Interactive conversation space• Community issues and interests • We host the site• We manage the conversations

• Revamping Orientation Center• Online modules for

• Intellectual Freedom• Corporate Culture• Customer Service• Marketing• Diversity

Barriers

• Buy-in

• Bandwidth

• Updated technology

• Union

• Fear of technology

• Complacency

Outcomes

• Deliberate training plans

• Competency based

• More working sessions

• Responsibility for learning

• More on-demand opportunities