realizing the potential of trust management

Realizing the Potential of Trust

ManagementTyrone Grandison

Legal DisclaimerThe thoughts expressed here are solely

my own and do not reflect the positions or viewpoints of any entity that I have an

association with.

Brief IntroB.S. degree in Computer Studies (Computer Science and Economics) from the University of the West Indies in 1997. M.S. degree in Software Engineering in 1998. Ph.D. degree in Computer Science from the Imperial College of Science, Technology & Medicine in London.

Joined IBM Almaden Research Center – California in 2003.

Currently, Program Manager for Core Healthcare Services in the Global Healthcare Transformation team at the Thomas J. Watson Research Center.

http://researcher.ibm.com/view.php?person=us-tyroneg

My Basic PremiseAs a general community, we need to do more to unlock the full potential of our work.

Lots of great work on Trust Models and Formalisms

Reputation and recommendation

Risk and Experience

Reliability, Dependability, Competence and Honesty

Identity Management

Privacy and Security

Business Legal

Technical Societal

So, what’s the concern?

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0500

10001500200025003000

Approximate Number of Published Trust Management Papers and Ar-

ticles

# TM papers

ImpactNot scholarly publication

So, what’s the concern?

ImpactIndustry Penetration

Why is it so important now?

Big Data

The time is right Interest

Trust

Trust Management

Google Trends. Sampled March 17, 2012

Additional Concern

Trust Management is potentially at a critical stage in the Hype Cycle

Gartner’s Hype Cycle is a graphic representation of the maturity, adoption and social application of specific technologies

How to have Industry Impact

Impact the Corporation’s Products

Infuse solutions in their bedrock

Impact the CorporationFacilitate internal connections

Impacting Products

Work with a partner, client, problem with a huge footprint

Startups, Enterprises, …

Define solutions for the current and next wave of technology

Boot2Gecko, Mobile Apps, Big Data, “Smarter Planet”-esque solutions

TM Solution Characteristics

Foundational

Embedded

Data-Level

Invisible-ish

Simple

Scalable

Context really matters

Impacting the Corporation

Typical Corporate Competency Statement

Company X builds “360 degrees of trust” across the full spectrum of our constituents

– our organizations, clients, and communities. We do this by acting with

integrity, assuming positive intent, holding ourselves accountable, trusting in the

capabilities of others, and taking responsibility for remedying the situation if

we see trust eroding.

Building Mutual Trust

Avoid traps:Over-focusing on what went wrong over what went right.Assuming you are objective. Reflect on your assumptions and beliefs and try to determine your biases. This may require feedback from others.Thinking that the other person is solely responsible for earning your trust and thus taking no responsibility and making no efforts to remedy an existing lack of trust.Making premature judgments of others. Listen to what they say first. Evaluate it later.Positive thinking is not always rational thinking. Optimism must be supported by a realistic assessment.

Maintaining this Competency

Analyze the level of trust in your relationship with others

Communicate openly and honestly with colleagues

Coach a colleague to build a trusting relationship

WantedA Trust Management System that:

Is Integrity-basedAssumes honest (and positive) intentHas accountability controls built-inConstructs for trusting the capabilities of othersMechanisms for ameliorating the relationship (on both sides) when trust erodesMakes trust evolution decisions solely based on experienceBalances negative and positive experiences.Is aware, i.e. automatically analyzes relationship and accepts feedback (and also provides feedback to others)

ENGAGE@tyrgr

tyroneg@us.ibm.com