re-inventing learning at motel 6 debbie ascenzo, sr. manager, elearning learning: re-imagined

Re-Inventing Learning at Motel 6Re-Inventing Learning at Motel 6

Debbie Ascenzo, Sr. Manager, eLearningDebbie Ascenzo, Sr. Manager, eLearning

Learning: Re-Imagined

AccorAccorAccorAccor

• Accor Hospitality

• 4,000 hotels worldwide• Economy to full scale

• Accor Services

• In 40 countries around the world

• Benefits• Rewards & Loyalty• Expense Management

Accor HospitalityAccor HospitalityAccor HospitalityAccor Hospitality

Motel 6 ThenMotel 6 ThenMotel 6 ThenMotel 6 Then

• Founded in 1962

• Original price per night $6

Motel 6 NowMotel 6 NowMotel 6 NowMotel 6 Now

Academie Accor North AmericaAcademie Accor North AmericaAcademie Accor North AmericaAcademie Accor North America

• Member of Academie Accor Worldwide• Network of 16 local Academies

• Strategic facility to increase employees’ skills and performance • ANA Headquarters - Dallas, TX

• Supports• Motel 6 Regional Training Centers

• Dallas, TX• Phoenix, AZ

• Contact Center – Columbus, OH

History of eLearning at AccorHistory of eLearning at AccorHistory of eLearning at AccorHistory of eLearning at Accor

• 2002 – 300 Motel 6 General Managers

• 2003 - Creation of Académie Accor Online

• 2004 - Customized portals by brand

• 2005 – Certification implemented

• 2006 - Académie Australia/New Zealand

• 2007 – Southeast Asia

• 2009 – 25,000 Online University Enrollees

Looking for a New VendorLooking for a New VendorLooking for a New VendorLooking for a New Vendor

• Outgrew current vendor

• Needs• Better reporting• LMS more flexible and cost effective• Learning programs• Consultative approach with vendor• Better ILT functionality

Changes at Motel 6Changes at Motel 6Changes at Motel 6Changes at Motel 6

• Grow our network to 1100 locations by 2010

• Update all locations to match our “Phoenix” Prototype

• Build new corporate and franchise prototypes

• Changing General Manager (GM) profile

Training meets Business Demands Training meets Business Demands Training meets Business Demands Training meets Business Demands

• Issues

• Enhance MIT training to encompass changing profile of GM

• MIT Training currently saturates trainees

• Solutions

• Training in three phases• Utilize technology • SMEs will deliver at all

phases of the training

Previous MIT Training ProgramPrevious MIT Training ProgramPrevious MIT Training ProgramPrevious MIT Training Program

• Two Training Facilities

• Dallas• Phoenix

• Four Training Managers

• Six week training program

• OJT• Classroom• Property Management Experience• Property Takeover

• Over 300 GMs trained yearly

Re-invented MIT CurriculumRe-invented MIT CurriculumRe-invented MIT CurriculumRe-invented MIT Curriculum

Phase 1:

• OJT

• Classroom

• Property takeover

Re-invented MIT CurriculumRe-invented MIT CurriculumRe-invented MIT CurriculumRe-invented MIT Curriculum

Phase 2:

• Long Distance Learning

• Trainee responsible for enrolling in sessions

• Provide reports to AMs

Re-invented MIT CurriculumRe-invented MIT CurriculumRe-invented MIT CurriculumRe-invented MIT Curriculum

Phase 3:

• Long Distance

• Self-Development

• Completion

Blending with Online University Blending with Online University Blending with Online University Blending with Online University

• Create Advanced Group for Motel 6

Blending with Online UniversityBlending with Online UniversityBlending with Online UniversityBlending with Online University

• Create MIT accounts

• Move custom content to OU

Blending with Online UniversityBlending with Online UniversityBlending with Online UniversityBlending with Online University

• Create hard skills assessment for OJT

Blending with Online UniversityBlending with Online UniversityBlending with Online UniversityBlending with Online University

• Select SkillSoft content for internal promotes

Blending with Online UniversityBlending with Online UniversityBlending with Online UniversityBlending with Online University

• Create Learning Programs

• Create Dialogue sessions for SMEs

• Set-up registration for Dialogue sessions

• Train SMEs on synchronous training

Blending with Online UniversityBlending with Online UniversityBlending with Online UniversityBlending with Online University

• Release Management Knowledge Center

Motel 6 Learning Growth ModelMotel 6 Learning Growth ModelMotel 6 Learning Growth ModelMotel 6 Learning Growth Model

Benefits of BlendingBenefits of BlendingBenefits of BlendingBenefits of Blending

• Reduced classroom time

• Employee has more responsibility for their training

• New GM able to apply learning before moving on

• Phase II & III couldn’t happen without self-enrollment

• Improved reporting to Area Managers

• Lower MIT turnover

• Savings $220,000 per year