quality circles for vikramshila students
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Quality Circles
By Prof.D.V.Shirbhate
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What are Quality Circles
Voluntary group of persons
Meet on regular basisWork on similar tasks
Share area of responsibility
Solve problems related towork
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They operate on thebasic principle that
employee participation indecision making andproblem solving improvesthe quality of work.
www.vikramshiladarapur.org
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Characteristics of Quality Circles
Volunteers
Set Rules and PrioritiesDecision made by consensus
Organized approach toproblem solving
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Members of a circle need toreceive training
Support of senior managementrequired
Members need to be empowered
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History
Started in 1962 in Japan
Kaoru Ishikawa is the creator of
Quality Circles
Movement in Japan is coordinatedby Japanese Union of Scientistsand Engineers (JUSE)
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In India Quality Circles ispromoted by QCFI (QualityCircle Forum of India)
Adopt prevention procedures
rather than corrective measuresMinimize scrap and downtime
Improving quality - increaseproductivity, theory of TotalQuality Control (TQC)
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QC relies on visualrepresentations:
-scatter diagrams,-flow charts,
-cause & effect diagram etc
In U.S. it started in early1970s
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Aerospace manufacturer,
Lockheed visited Japaneseplants
15 QCs saved nearly $3 million
Ratio of savings to cost =
6:1
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Quality Assurance
Covers all activities from
design, development,production, installation,
servicing and documentation
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Includes regulation of qualityfor:
>Raw Material,
>Assemblies,
>Product,
>Components & other services
related to production.
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A Model of Quality Assuranceis PDCA also known asShewhart cycle
P Plan
D DoC Check
A - Act
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Failure Testing
The operation of a product until itfails by exposing to factors :
> Temperature
> Humidity> Vibration
Exposes to unanticipated weaknessis a product
This data used by engineers to
improve products
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Quality Circle Tools
Ishikawa Diagram - showshierarchies of causes contributingto a problem
Pareto Chart - analysesdifferent causes by frequencyto illustrate the vital cause
PDCA-Deming wheel - Plan, Do,Check, Act, as described by W.Edwards Deming
http://en.wikipedia.org/wiki/PDCAhttp://en.wikipedia.org/wiki/W._Edwards_Deminghttp://en.wikipedia.org/wiki/W._Edwards_Deminghttp://en.wikipedia.org/wiki/W._Edwards_Deminghttp://en.wikipedia.org/wiki/W._Edwards_Deminghttp://en.wikipedia.org/wiki/W._Edwards_Deminghttp://en.wikipedia.org/wiki/W._Edwards_Deminghttp://en.wikipedia.org/wiki/PDCA -
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Fish Bone Diagram
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Benefits of QCs
Increased productivity Improved quality
Boost employee morale Enhances creativity
Improved teamwork Employee involvement
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Problems with QCs
Inadequate training Not entirely voluntary
Lack of Top Managementinterest Unsure of Purpose Decision making does notnecessarily take place
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Innovation and QCs (IQC)
Cross functional teams,members drawn from different
departments
IQC communication website-facilitates exchange ofexperiences & interact
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Impart new tools & techniques
through workshops & courses
Members can come fromsuppliers as well - wider scope
Leaders or mentor organizationhelping other organization
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