productive work teams cos 4880 bruce barnard. “never doubt that a small group of thoughtful,...

Productive Work Teams

COS 4880Bruce Barnard

“Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has”.

Margaret Meade

Roadmap First Weekend

Individual Feb 17 & 18

Second Weekend Team Mar 31 & Apr 1

Third Weekend Environment Apr 21 & 22

Contact Information

Instructor: Bruce Barnard, M.S.

E-Mail: bkbarnard2@eiu.edu

Phone: Phone 217 778-8470

Office Hours: By appointment

Course Description An introduction to

theory and practical application related to designing and effectively functioning in work teams.

Course Expectations (Team)Team and Team Effectiveness Presentation(analysis, recommendations, and presentation)

50 Points SDWT Feasibility Study Presentation(analysis, recommendations, and presentation)

50 Points  

Course Expectations (Team)

Two exams (50 points each) 100 Points

Team Closure Ceremony

20 Points

Course Expectations (Individual)

In-class Learning Participation 135 Points

(9 class periods, 15 points each)

Professional Journal Article

(summary and application)

75 Points

Course Expectations (Individual)

Reflective Journal

(7 blocks of class time) 70 Points 

Peer Evaluation of Team Members 100 Points

Graduate Paper

200 Points

GradingUndergraduates540-600 A480-539 B420-479 C360-419 DBelow 360 F Graduates720-800 A640-719 B560-639 C480-559 DBelow 480 F

Experiential Learning Learn by Doing Do by Learning

Behavioral Expectations Participate Listen deeply and genuinely to

others Prepare Open your mind to new ideas Enjoy yourself Respect your ability to grow

Behavioral Expectations Respect others Communicate that respect Experiment and take risks Accept principle of equifinility Seek questions Honor your promises

An Invitation to Deep Listening

Gerard Egan, The Skilled Helper

Attending Accurate empathy Genuiness Respect

An Invitation to Deep Listening SOLER

Squarely face your team member Adopt an Open posture Lean towards the speaker Make Eye contact Relax

Levels Individual Team Inter-Team Environment

Types of Teams What types of teams have you

worked on or seen at work

Types of Teams Task Force (temporary, assembled to

investigate as specific issue or problem) Problem Solving (same as task force) Product Design (temporary, assembled

to design a product or service) Committee (temporary or permanent,

assembled to act on some matter)

Types of Teams Work Group (permanent, a group of

workers who receive direction from a leader)

Multi-Agency (temporary or permanent, representatives of multiple agencies assembled to improve coordination)

Quality Circle (a group of workers who meet to improve performance or uncover and solve problems.

Types of Teams Work Team or Self-Directed Work

Team(An on-going group of workers who share a common mission who collectively manage their own affairs within pre-determined boundaries)

What Makes a Group a Team? Group exercise

Our definition of a team

What Makes a Group A Team Hughes, Ginnett & Curphy

All groups are characterized by mutual interaction and reciprocal influence.

Teams also have a strong sense of identification;

Common goals and tasks; Task interdependence; Specialized skills and roles.

Why Teams?“Perhaps the biggest reason for the movement toward empowered work teams is the fact that teams work”.

Wellins, Byham, & Wilson

An effective team’s output exceeds the sum of the individual contributions.

Why?

Stages of Group Development Forming Awareness Storming Conflict Norming Cooperation Performing Productivity Adjourning Separation

Stages of Group Development Polite Stage Why we are here Bid for power Constructive Team

Stages of Group Development Getting started Going in circles Getting on course Full speed ahead

Team Effectiveness The Orpheus Experience

Roles are stated, agreed upon, and understood

Members invest an equal amount of time in doing real work on the team

Outcomes drive the team Members pay attention to how they work

together The purpose and mission of the team is

clear

Team Effectiveness The Orpheus Experience

Deadlines are stated and respected Teams receive support from the

organization Teams understand their

interdependence with other teams and supports other teams

Teams are accountable to the organization

Team Effectiveness Aged

Clearly stated objectives Small successes reinforce commitment Diverse objectives linked to a common

purpose Common goal that benefits all members Mutually supportive Adversity strengthens bonds Recognize & reward real and symbolic needs

Team Effectiveness The team effectiveness model

Inputs Individual contributions teamwork organizational factors (rewards,

incentives)

Team Effectiveness The team effectiveness model

Process Work hard enough Have sufficient knowledge and skills Have an appropriate strategy Have constructive group dynamics

Team Effectiveness The team effectiveness model

Outputs Goods Services Decisions Quantity Quality

The Team Meeting Teambuilding Inc.

Is this meeting necessary? What is your goal for the meeting? Have an agenda Get everyone involved Foster debate, brainstorm, be creative Keep minutes 2 minute evaluation, what went well, what

can be improved

What Hurts? Negative body language False participation (yessing for political

gain) Triangling Crosstalk Stamp Collecting Going deep Destructive humor

What Helps? Melinda Zetlin

Open-mindedness Deal with the conflict Respect each others time Listening Low defensiveness Full participation Honesty

Teamwork

“There has never been a greater need for mastering team learning in organizations than there is today”.Peter Senge