prezentare - improving your operational efficiency

Improving Your Operational Efficiency

- By Finding The Right Solution For The Customer Demand

Created by: Henrik Olsen – Head of Business Architecture & Development

2 | Business Change Management Road

Agenda for the next 15 minutes

What do DSV actually do?

Improving Your Operational Efficiency

The Right Solution For The Customer Demand

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? What do DSV actually do

Healthcare Transport Retail

A B C

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What is DSV for a size?

20.000 employees world wide.

17.000 units of equipment on the road every day in Europe.

7.000 trailers is owned by DSV. Rest is charted on the spot market, shorter or longer contracts.

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What is DSV for a size?

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! Improving Your Operational

Efficiency

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? How many in this room works in

the Logistic industry?

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? Do your have manual processes

entering/getting data

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Current and future market situation for a 3PL

creates solutions designed for each client and situation

web sites or B2B portals that offer no integration points

integration via technology such as EDI or APIs is not available

need for a ”time to market” approach to complement traditionel EDI setup

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More and more of our customers are demanding a custom solution to

adapt to their needs – but with different methods.

! The fact is that typically customer integrations projects will be

rejected due to the business case and lead to manual work

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We do see more and more to portals, mails and PDF as

preferred booking method

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This is “The Big issue”

= Gross Profit

This means that efficiency and

automation is needed!

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Conclusion is to meet Customer demands and at the

same time be efficient!

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! The Right Solution For The

Customer Demand

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How we are using Kapow to “kill” manual and time

consuming processes

Focus on creation a team of local experts and train them

Create a Core Kapow Forum to share the knowledge – controlled by IT

Use PoC’s and real life examples as “The Selling Point” in the organisation

Ensure ownership within the business – They understand the need

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Video

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Approach in the Search for Efficiency

- Solving the puzzle

Quality

Users

Change

Value

EDI

Papers

IT/DEV Cost

Quality

FTE’s

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Approach in the Search for Efficiency

- Solving the puzzle

Current Conclusions

• Stakeholder Management

• End User Involvement

• Core Kapow Forum

• Focus on Quality

• Do allow local development

• Governance in place

Users

Change

Value

EDI

Papers

IT/DEV Cost

Quality

FTE’s

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Questions & Contact Details

Name:

Henrik Olsen

henrik.olsen@dsv.com

Position:

Head of Business Architecture & Development

DSV Road Holding A/S

Contact Details