portland state university
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Portland State University
Using the Internet for Market Research
Kent LewisAnvil Media, Inc.http://www.anvil-media.com/psucourse
Background
“If you use another person’s work, it’s called plagiarism. If you use many people’s work, it’s called research.”
-Anonymous
Agenda
Traditional vs. online researchPrimary research tools & servicesSecondary research tools & servicesAssignment reviewQuestions
Traditional vs. Online Research
Online research excels in generating timely data and enabling rapid analysis for a low cost.
Online market research is:Ideal for quantitative analysisCost-effectiveQuick turn-aroundHigh volumeAutomated archival and analysisAnytime, anywhereLacks in capture of non-verbal queues
Limitations of online researchNon-random sample (like intercepts)Some size restrictionsNon-verbal cues
Primary Research Overview
Primary research toolsEmail surveysWeb surveysOnline focus groupsWeb site log files
Primary research servicesResearch firms
Primary Research Tools
Web-based surveys HTML pop-up surveysJava-based integrated surveys
Email-based surveysText-based HTML-based
Online focus groupsPlacewareAstoundContigo
Web vs. Email-based
Web-based surveys:Ideal for analysis of concepts and imageryBranching offers customizationWorks well with site visitors (no ownership)Higher volumeNo spamming issuesGenerally more expensive than email
Target Audience vs. Site Visitor
Target market research:Ideal for developing sound strategiesOffers further segmentation of targetDoes not rely on advertising and PRMore expensive than site visitor researchRequires external lists and a bonded 3rd party
Primary Research Services
BizRate.com – evaluate e-commerce companiesE-Poll.com – incentive-based pollsGigaPoll.com – free surveys, polls and ballot toolsQuestions.net – incentive-based surveysVote.com – voice your opinion on current issues
Primary Research Tools
Decisive Surveys – email-based customizableSigma ORG – online focus group providerMarketTools – online research software toolsE-Valuations – Web-based surveysSurveySite – Web-based surveysInformationWorks – Web-based surveysi-OP – Web-based surveys
Web Site Analysis Tools
Understand site visitors and target audienceWhat they see, how they feel, what they doCurrent site visitors:
Log file analysis Site performance
Aggregate and analyze dataCompare with focus groups & surveys
Web Site Analysis Tools
WebCriteria –site usability analysis serviceModels & analyzes site content by:
freshness formatspeed
Ease of use – navigation & functionality
WebTrends – site usage & performance softwareUnique usersImpresssionsPopular pagesReferring URLs
Both require consulting & configuration
Research Firms
ActivMediaAMR ResearchPC DataHarris Poll I/PROMedia MetrixNielsen/NetRatings
Research Aggregators
Bitpipe CommerceNet eMarketerExportHotline IMR Mall NUA InternetProfound ResearchPortal USADATA
Secondary Research Overview
Secondary research toolsSearch engines and directoriesEzines, newsletters, discussion lists, newsgroupsResearch sites and databases
Secondary research servicesAssessing information quality on the Internet
AuthorityBiasCurrencyIntegrity
Search Engines & Directories
Best resource for identifying relevant sitesAlta Vista – technical audienceExcite – consumer/professionalGoogle – popularity-based searchGoTo – link purchaseHotBot – technical audience, Gen-XLycos – consumer, womenMSN – Microsoft’s engine and directoryNorthern Light – smart engine, largest databaseOpen Directory (DMOZ) – Yahoo competitorYahoo! – Granddaddy directory and portal
Additional Search Tools
META search enginesDogpileMetaCrawlerSavvySearchWebFerretRocketSearch
Other search/research toolsAlexa – related links, traffic, freshness ratingsCopernic – desktop meta search engine toolWordTracker – keyword research service
Secondary Resources
Ezines and newsletters (lit search)Start with Yahoo! categories and keywordsMay include CNET, MSNBC, Slate, WSJ.com
Newsgroups and discussion listsNewsgroups are Web-based text formatDeja.com is best resource Uncover sales, support & PR opportunitiesDiscussion lists are email-basedBulletin board systems
Search Tips
Boolean terminology:and – contains both termsor – contains one or both termsexact phrase – contains the phrase
Use dropdowns to refine searchConsider advanced search featuresOpen multiple windows for search engine
research, one per engine.
External Presence Analysis
Techniques:Related linksKeyword researchSearch engine researchInbound site linksLink opportunitiesOnline coverageNewsgroup mentionsCompetitive analysis
Internet Presence Analysis
IPA Project:Bring a disk to classPick a support partnerChoose a company, product or topicReview IPA worksheet tabsComplete each tabReview and analyze resultsPrepare 10 minute summary presentationPresentations will be given during last class
Resources
Book:The Handbook of Online Marketing Research:
Knowing Your Customer Using the Net by Joshua Grossnickle and Oliver Raskin
Sites:http://www.anvil-media.com/psucourse http://www.backflip.com/members/playdoh_69
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