pmp : webinar on quality planning

Saket BansalPMP, PMI-ACP, CSM , ITIL-F

www.izenbridge.com 1

www.iZenBridge.com 2

www.iZenBridge.com 3

Quality is Conformance to Requirement

- CrosBy

“Degree to which a set of inherent characteristics fulfils requirements” ISO

Quality is planned , designed and build in -

not inspected in.

Fitness for use.- Joseph M. Juran

www.iZenBridge.com 4

www.iZenBridge.com 5

Product Project

Breakdown

Slow

Rework

Error

Quality planning manages both

Document how the

project will demonstrat

e the compliance

www.iZenBridge.com 6

Identify Quality

Requirements

www.iZenBridge.com 7

InceptionDevelopmen

tGrowth Maturity Decline

Enterprise Quality Management

Product Lifecycle

Project Quality Management

www.iZenBridge.com 8

Customer SatisfactionPrevention over InspectionContinuous ImprovementManagement Responsibility

9

10

11

Cost of Conformance Cost of Non-Conformance

Preventive Cost• Training• Documented Process

Appraisal Cost• Testing• Inspection

Internal Failure Cost• Rework• Scrap

External Failure Cost• Warranty• Loss of Business

www.iZenBridge.com 12

Cost

of

Qu

ality

Benefit of Quality

13

14

www.iZenBridge.com 15

www.iZenBridge.com 16

A Structured tool, used to verify that set of required steps has been performed Used in Quality Control processExamples

•Checklist for giving build •Checklist for Installation •Checklist for product verification

www.iZenBridge.com 17

Describe Project or Product AttributeDescribe process for measuring these attributesUsed in Quality Assurance and Quality Control Process Example

•Schedule Variance•Defect Frequency•Failure rate•Availability

www.iZenBridge.com 18

How the process will be analyzed?•Process boundaries•Process configuration•Process metrics•Target for improved performance

www.iZenBridge.com 19

Quality Management

Plan

Process Improvement

Plan

Quality Metrics

Quality Checklist

Develop Project

Management Plan

Identify Risk

Perform Quality

Assurance

Perform Quality Control

www.iZenBridge.com 20

QuizQuiz

A. Quality MatricesB. Quality ChecklistC. Quality Planning

D. Quality Assurance

www.iZenBridge.com 21

A. A category assigned to product or service having the same functional use but different technical characteristics

B. Degree to which a set of inherent characteristics fulfils requirements

C. Categorization of product based on its quality

D. An representation of cost of quality

www.iZenBridge.com 22

C 13%

A. Quality MatricesB. Quality ChecklistsC. Process Improvement

PlanD. Cost of Quality

www.iZenBridge.com 23

A 19 %

A. Destructive TestingB. TrainingC. DocumentationD. Rework

www.iZenBridge.com 24

A. Process improvement plan specifies the quality goals  which project must meet

B. It outlines the key steps that must be performed as a part of quality control

C. It details the quality policy of the project

D. It details the steps to analyze processes to find and remove non value added activities

www.iZenBridge.com 25

www.iZenBridge.com 26

Frequent WebinarsFocused Google hangout sessionsOnline Forum http://forums.izenbridge.com/

www.iZenBridge.com 27

Facebook Group•www.facebook.com/groups/PMPMeetup/

Facebook Page•http://www.facebook.com/izenbridge

Youtube channel •http://www.youtube.com/izenbridge

iZenBridge.com 28

Saket BansalSaket.Bansal@iZenBridge.comM: 9910802561Web: www.iZenBridge.comLinkedIn: www.linkedin.com/in/saketbansal