peer support workers
Post on 19-Jan-2016
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Peer Support Workers
Linda Reid
Joyce Mouriki
Delivering for Mental Health
Commitment
Commitment 2 – We will have in place a training programme for Peer Support workers by 2008 with peer support workers being employed in 3 Board areas later that year.
What is peer support
Using personal knowledge and experience of a particular issue to help and support others who are experiencing that same issue.
Peer support and recovery?
Modelling recovery Importance of support from peers regularly cited Long standing demands for greater user involvement in
services Employs people with experience of mental health problems Gives an opportunity to contribute and ‘give back’ Powerful empathetic relationship Can promote better engagement and outcomes Impact on wider culture in service
Role and function
Partly defined by setting (options) ‘Model’ recovery and describe recovery process Use own recovery story in work Opportunity for service users to direct own care and recovery
processes Social and emotional support Based on developing knowledge of elements of recovery Ensure a forward looking wellness focus using recovery tools
and techniques (WRAP?) Advanced statements Particular role in transitions?
Edinburgh PSW
To assist service users to establish and maintain a meaningful and fulfilling life in the community, by being a role model/ facilitator using own ‘lived experience’ of recovery.
(EPSW) Responsibilities (extract)
To establish a supportive relationship with each service user, enabling them to maximise their own resources in order to improve their quality of life.
To deliver support as part of a support and recovery plan agreed with the service user, the referring agency, and Penumbra.
To share/teach coping and self management techniques.
(EPSW)Requirements
Experience Personal experience of recovery from mental health problems Experience of being in a supportive and enabling role
Skills
Ability to share personal story of recovery in a professional manner
Personal Qualities Non Judgmental respectful
Values and attitudes Belief that people can and do recover form mental health problems
(EPSW) Personal Attributes Positive attitude towards mental health
professionals Like working with a variety of people, and have
an appreciation of individuals’ unique values Good interpersonal skills, particularly the
ability to be warm and empathetic Respectful of another person’s right to refuse
help or change Ability to learn and work in a team setting
Source: Surrey Community Services 2005
The added value to peer recipients
Empathy “Been through the same as you” Mentoring “Can guide you according to their
experience” Trust Shared language and culture Equality of relationship Instil hope and self belief Doing something for themselves, not having
some-thing done to them
The added value to peer provider
Increase in self esteem Empowerment Opportunity to develop skills and use
experience Helper principle Employment Mutual relationship with peers
The added value to organisation
Promoting Change Learning Change mindset. Change values “Putting money where mouth is” – with
regard to involvement Expand the range of services
The impact
Studies suggest Larger social support networks Gains in quality of life and well being Enhanced self esteem and social functioning As effective, or more effective, than non-peer
provided services Reduced hospitalisation
Concerns
Role conflict, professionals’ anxieties Dual roles, especially as worker and service user Boundaries Confidentiality Shift of the locus of control Ensuring user leadership Stressful nature of the role
Challenge
You have a peer support worker joining your team, ward or service next month.
How would you ensure they were supported/ enabled to make the most impact?
How might you address current staff concerns?
Overcoming concerns
Planning in partnership Clarity of role (negotiated job descriptions) Agreed procedures and policies Training for peers Support and supervision Supportive organisation and team Open dialogue, training for team, organisational
development interventions
Content 16 Modules 3 Sections:
- Knowing Yourself
recovery, self esteem and self talk, meaning and purpose
- Preparing Yourself for Work
telling your story,employment as a path to recovery
- Skills Development
communication skills,conflict resolution, listening skills,
challenging situations
SE to use Meta accredited courses
Making it work
1. “Services must be aligned with consumer/service user objectives”
2. “Administrators and clinicians must “buy-in” to the recovery philosophy. Typical efforts to elicit this buy-in include exhortation, training, and organisational development interventions”. Sabin and Daniels, 2003.
3. Services must commit resources for the long term
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