peak performance for client interactions via neurofeedback
Post on 23-Aug-2014
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Peak Performance Training:
Managing client-interactions via mind management
(Pengurusan interaksi-pelanggan melalui pengurusan minda)
Sequence of topics today
1. Peak Performance Training
2. Peak Performance Zone
3. Neurofeedback
4. The brain deconstructed
5. Brainwaves
6. Conclusion
peak performance training
Traditional Performance Psychology Tools:Relaxation, Goal Setting, Visualization & Imagery, Self-Talk. You know the drill. Lecture. Listen. La-La Land.
Questions we could be asking:• Can we “design” new training protocols for the brain?• Can we “bypass” mechanical brain circuits; and “install”
new human circuits?• Can we “entrain” elements of a peak performance state
for empathy and understanding?• Can we “hardwire” new mind performance protocols
that facilitate client management and understanding?
What does “Peak Performance Training”mean in the context of client-interactionmanagement?
• Training the brain Emotional Network to sustain clam states
• Training Focus and Alertness to interact with clients
• Training to keep Focus up while keeping Arousal/Stress/Anger down
• Finding the best Focus/Arousal/Attention balance for clientinteractions
• Performing calm client interactions consciously despite environmentalstressors, noise and distractions.
• Being aware of your arousal state in your Peak Performance zone
during client-interactions
Brain & Mind Client Self Awareness Check List(T = True, F = False)
1. I am eager to understand my clients’ situations, suspicions and stress levels .
2. I am free of anger, anxiety and stress when I interact with clients.
3. My client pre-meeting stress is not a problem.
4. My moods are not affected by my client’s response to me.
5. I get enough sleep.
6. My work and life are in balance.
7. My ability to concentrate and recall over extended periods is generally good.
8. I try to suspend judgment of my clients, instead trying to understand andempathise with them.
(Each “True” answer scores 1 point. Scores of 6 or lower indicates you are probably not able to enter your PP zone)6
peak performance zone
Winning over anger…• Calm interactions with clients occur when your arousallevels are dependent on your control, and not your clients’responses to you.
• Being in control of your arousal levels should be the goal intraining for peak performance client interactions.
• Having a satisfied client is a side effect of peakperformance within your capabilities zone.
• Increasing the “top of your range zone” happens over timeas you continue peak performance training
The Peak Performance Zone• The “Zone” involves a mental state, which includes motivation, attention, focus, centeredness,energized relaxation, and awareness. These are trained and balanced throughneurofeedback
• Additional necessary factors include physical and mental health, appropriate rest, nutrition,relaxation, and freedom from distress
• Neurofeedback helps you to recognise when you are in the “Zone”
• Once the “Zone” is experienced you won’t forget it. Knowledge of it assists inorganising yourself towards getting back into it
• Think of the “Zone” as a balanced mid-point of extremes. On one extreme is very lowactivation such as during sleepy-relaxation with low motivation, which leads to minimalperformance. On the other extreme is extreme arousal, such as during excessive driveand stress, which impairs performance. Finding your balance point leads to the “Zone”
• The “Zone” is an activated, prepared, fully focused state of relaxed, energised,motivated consciousness, in which all other interfering issues disappear.
neurofeedback
Background: Neurofeedback and what it doesTwo Components:
• methodology of operant conditioning which changes one’s emotional and mind states and improves performance, and the ability to get “into the zone”
• equipment that monitors and measures the electrical activity ofthe brain and trains the brain to be readily available to life’srequirements
Why Neurofeedback Works(Operant Conditioning)
• Brain can change with assistance directed byrewards: light, movement, and sound
• Brain assists in finding best/better approach usingthe newly built brain pathways
• Brain will remain in new state as it “feels better”• Brain is continually used, maintaining “new skill”
“Hey, this is like I am disk-cleaning & defragmenting
my brain”
THENNeurofeedback up to 5 years ago
NOW
the brain deconstructed
Why the
technology
works…the
brain is
accurately
mapped!
THE potential
CEO of the BRAIN…
The Frontal Lobe• makes choices & decisions
• focuses & maintains attention
on-task
• controls emotions & impulses
• maintains purpose
Are you connected to you brain?
Are you THE CEO of it?
Real Time Brainwave Acquisition
Real Time Brainwave Acquisition
Signal Cleaning and Processing(Artifacts)
Signal Cleaning and Processing(Artifacts)
Specific target extraction (Software/Hardware)
Specific target extraction (Software/Hardware)
Brainwave Decoding based on Training Protocol
Frequencies
Brainwave Decoding based on Training Protocol
Frequencies
Real Time Feedback
(≤45 ms) (+ve & -ve
(Entraining & Reinforcement
of Hebb Synapse)
Real Time Feedback
(≤45 ms) (+ve & -ve
(Entraining & Reinforcement
of Hebb Synapse)
The
Neurofeedback
process
brainwaves
BEFORE, Brain Output - Unstable
Alpha – Stressed and Unfocused
Beta – Erratic Attention and Stressed
High Beta – Excited, Irritable & Stressed
High Beta – Patient and powerful support
for High Order Thinking
Alpha – Relaxed and Focused Creativity
Beta – Calm, Active problem solving
AFTER, Brain Output – Stable
Before & After
Peak Performance
Training
Activities that correspond to various brainwave states(should you choose not to train with neurofeedback):
• Delta: get some deep, uninterrupted sleep• Theta: sustain the period before falling asleep• Alpha: deep breathing (Yoga), connect to your body (Yoga again)• SMR: play an individual sport such as squash, badminton• Low Beta: read a non-fiction book (Economist) attentively (speed-
read eye-movements), juggle• High Beta: hike in the dark…note your response to sudden
unknown sounds! Make yourself panic, obsess, get furious• Gamma: do puzzles, play mazes, memory games
conclusion
What are the work-life implications for Brain Peak Performance Training?
Executives – increased, focused attention & logic; increased problem solving andworking memory capacity; controlled stress with anger levels going down; high
levels of patience
Clients – Satisfaction with processes and interactions with executives, and a
welcome statement for future interactions.
EVERYONE – OPTIMISE POTENTIALS, PEAK PERFORMANCE!
Unintended bonuses ~
• reduced anxiety with happiness levels up, depression down
• sense of connection with team mates and increased self-esteem
Organisations using Neurofeedback for Peak Performance Training…
• 78% of Fortune 500 companies• NASA astronaut training center• Football clubs AC Milan, Real Madrid, Chelsea• London’s Royal College of Music• United States Olympic Training Center• All Formula 1 teams• Singapore Olympic Sports Council• US Special Forces and Navy Seals training• Wingate Institute of Sports & Physical Education, Israel• Australian Special Forces• West Point Military Academy
Expected outcomes:• workforce performing at high,
patient and calm levels
• increased efficiency
• reduced human error
• workforce & clients who are happy
Our expertise & offerings:• real time, on-task diagnostics
• fit-to-task, peak performance training
• eeg/brain performance based evaluation
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