patient throughput initiative - time does not equal money

=Patient Throughput InitiativeTime does not equal money

Presented by: Douglas E. Ranahan

O u rP A T I E N T S

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O u rP R O V I D E R S

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O u rS T A F F

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Everybody is Waiting

Impacton Patient Satisfaction

Would you Recommend?

O u rS C O R E S

Practice

87%Provider

85%

but are they good...

Us

OtherMedicalCenters

Symptoms RemediesCauses

Symptoms

Myth*

*Pending further proof in the form of grainy 8MM films

Patients arelate and causeclinic to run

long

Myth

87% arrive early or on time

66% Physicians run more than

15 minutes behind

Patients wait 44minutes beforeseeing physician

80 Minutes

Visit cycle time is too long

Causes

Scheduled time for appointment does not fit actual time for appointment

The communication between the front and back office is limited. Staff do not know when patients have arrived.

Remedies

Want to cut wait time in half?

What comes first...

Modify schedules to see established patients at beginning and new at end of session

Schedules

Use Walkie-Talkies to communicate front to back