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Package Delivery Solutions
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Our solution suite is built to enable your global commerce
Printed matter
Goods
Fulfillmentservices
Trade services
E-commercesolutions
Delivery services
Whi
ch s
ervi
ces
do w
e off
er?
Solutions can be combined/added on top of each other
Mercury State of the art IT platform which provides access to our full solution sheet
through a single, seamless integration.
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Our portfolio consists of unique logistics and communications solutions
B2C Parcels
Marketing Mail
Press Distribution
BusinessMail
Fulfillmentservices
Tradeservices
E-commerce solutions
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Our solution suite has been expanded
bpI solution suite(Mix postal/ADS) + MSI(Mail ADS)
+ Landmark (Parcel ADS)
MSI(Mail ADS) + bpI solution suite(mix postal/ADS)
+ Landmark (Parcel ADS)
Landmark (Parcel ADS) + MSI(Mail ADS)
bpI solution suite(Mix postal/ADS)
One combined newLandmark Global
portfolio suiteusing the best
solutions of each subsidiary
FUTURE TODAY
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Our solutions to support e-commerceGlobal presence and strategically located close to our customers
Fulfilment Expertise and Technology to support inventory management globally
State of the art Technology that provides flexible routing and robust reporting
Inhouse customs expertise & consultancy services via LTS team e.g Duty draw back
Carrier neutral network utilizing the best partners across the globe
Cross border shipping via Atlas(D&T services + Payment services)
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We are strategically located, close to our customers
Los Angeles
Salt Lake City
SeattleCalgary
Chicago
SterlingBuffalo
Toronto
London
BrusselsGroningen
Sydney
Singapore
Hong Kong
Guangzhou
ShanghaiBeijing
Columbus
Las Vegas
Auckland
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Our network is seamlessly connected
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In the US / Canada, Landmark Global operates in 12 physical locations
Los Angeles (LAX) 30.000 ft2 15 FTE
Los Angeles (Mira Loma) 40.000 ft2 14 FTE
Salt Lake City (SLC) 32.000 ft2 16 FTE
Seattle (SEA) 5.600 ft2 6FTE
Calgary (YYC) 6.000 ft2 2 FTE
Chicago (ORD) 6.000 ft2 4 FTE
Sterling (IAD) 20.000 ft2 40 FTE
Buffalo (BUF) 30.000 ft2 23 FTE
Toronto (YYZ) 40.000 ft2 17 FTE
Las Vegas (LAS) 4.000 ft2 2 FTE Columbus (CMH)
25.000 ft2 30FTE
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In the EU, Landmark Global operates in 4 physical locations
The Netherlands(Groningen) 100.000 ft2/10.000m2 50 FTE
Belgium (Brussels) 100.000 ft2/10.000m2 320 FTE
UK (Polar Park) 18.000 ft2/1.800 m2 9 FTE
UK (Heston) 30.000 ft2/ 3.000m2 91 FTE
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In APAC, Landmark Global operates in 7 physical locations
Australia (Sydney - SYD) 8.500 ft2/850 m2 11 FTE
Singapore (SIN) 4.500 ft2/450 m2 7 FTE
Hong Kong (HKG) 17.000 ft2/1.700 m2 36 FTE
China (Guangzhou CAN) Three warehouse locations: total of 12.500 ft2 /1.250 m2 24 FTE
China (Shanghai SHA)8.000 ft2 /800 m2 11 FTE
China (Beijing - BJS) 1.000 ft2 /100 m2 3 FTE
New Zealand (Auckland AKL) 2.000ft2/ 200m2 2 FTE
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Solutions fordelivering goods
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Our delivery solutions for goods
MiniPak ScanMaxiPak Scan*
You are shipping goods internationallyand need a signature?
MiniPak
No
Scan at door?
Yes = prio
MiniPak (Sorted T&T)
Yes = prio
MiniPak SignMaxiPak Sign*
Weight 2kg ?Yes
Yes No
MaxiPak Scan*
Weight 2kg?
MaxiPak Sign*
No
For shipping to EU= MiniPak EU
(value of goods
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MiniPak More than 200 destinations worldwide
Maximum weight per shipment: 2 kg
Eco/Prio transit times DDU solution
Size limit: length 60 cm and length + width + height 90 cm
Labels with bpost PPI Announcement on the online platform
Preparation of items: When unsorted: PGE formats in one bag When sorted: split by formats and country / zone of destination
Others: No Track & Trace No insurance
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MiniPak Sorted T&T More than 200 destinations worldwide
Maximum weight per shipment: 2 kg
Prio transit times DDU solution
Size limit: length 60 cm and length + width + height 90 cm
Labels with bpost PPI and unique barcode Announcement, data upload and bag barcode generation on the
online platform
Preparation of items: Split by formats and country / zone of destination
(only for bag >3kg)
Others: Track & Trace on bag level
(to country of destination) No insurance
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MiniPak EU From non-EU to 28 EU countries
Maximum weight per shipment: 2 kg
Prio transit times Seamless postal clearance process (item value
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MiniPak Scan
28 EU countries + 9 major overseas destinations*
Maximum weight per shipment: 2 kg
Prio transit times DDU solution
Size limit: length 60 cm and length + width + height 90 cm
Labels with unique barcode Announcement, data upload and labels generation on the online
platform or via M2M
Others: Track & Trace until drop in the mailbox of customer Optional coverage up to 30/item
*From non-EU destinations not all EU countries are available)
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MiniPak Sign More than 200 destinations worldwide
Maximum weight per shipment: 2 kg
Prio transit times DDU solution
Size limit: length 60 cm and length + width + height 90 cm
Labels with bpost PPI and unique barcode Announcement, data upload, barcodes and labels generation on the
online platform
Others: Date stamped Proof of Deposit
Items delivererd with signature
Track & Trace (only when available) Insurance: coverage up to 30SDR/item +
postage fee
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Destinations within Europe, Asia, North and South America
Maximum weight per shipment: 30 kg (can vary per country)
Delivery specifications are country specific: @home or @PUDO with at least one presentation and a scan at delivery
Size limit is specific per country
Label creation by yourself and data exchange via FTP Label creation & data exchange via webservices In other cases: label creation & data exchange on the online platform
Others: Insurance up to 50
MaxiPak Scan*
*Please note that MaxiPak Scan and MaxiPak Sign are combined in Tracked Parcel Solutions for US customersPlease consult the country specific sales decks for more information on the specifications by country
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A recap of our worldwide network with multiple delivery options (ex. EU)
Parcel Solutions DDU DDP
Ex - BE
Ex - NL* Ex - UK
All Non-EU MiniPak versions
Non-EU MaxiPak Sign destinations
MaxiPak Scan** destinations
All EU MiniPak version All EU MaxiPak Sign MaxiPak Scan** destinations
HKEU
N
on- E
U
* Only for MaxiPak Scan **Please note that MaxiPak Scan and MaxiPak Sign are combined in Tracked Parcel Solutions for US customers
AU
CA
HK
Non
- EU
RU
Free Trade Zone
High Treshold
PT DEESIT IE
AT GBFR FIGR
NL DK SEBR CL
NO US CA SG KR
AU NZRU CL
BR MX
MX
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A worldwide network with multiple local delivery options is available (ex. Non-EU)Parcel Solutions DDU DDP
Ex. APACEx. US
All EU & Non-EU MiniPak versions*
All Non-EU MaxiPak Sign
destinations*
MaxiPak Scan** destinations
MiniPak EU MaxiPak Scan** destinations
EU
Non
- EU
* MiniPak Sign & MaxiPak Sign always via our EMC facility**Please note that MaxiPak Scan and MaxiPak Sign are combined in Tracked Parcel Solutions for US customers
AU
CA
HK
Non
- EU
RU
Free Trade Zone
High Treshold
EU
All EU 28 Excluding 3 countries not DDU
HR CY MT
PT DEESIT IE
AT GBFR FIGR
NL DK SE
NO US CA SG KR
AU NZRU CL
BR MX
HK
JP
BR CL MX
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Tracked solution to more than 200 destinations worldwide
Maximum weight per shipment: 30 kg
Prior transit times DDU solution with full Track & Trace Delivery @ home with signature
Size limit: length (max 150cm) + (2 x h) + (2 x w) < 300 cm
Label creation by yourself and data exchange via FTP Label creation & data exchange via webservices In other cases: label creation & data exchange via the online platform
Others Insurance up to 500 (EU)/ parcel or up to 100 (NON EU)/ parcel Additional insurance option up to 1.500
MaxiPak Sign*
Please note that MaxiPak Scan and MaxiPak Sign are combined in Tracked Parcel Solutions for US customers
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Coverage of 18 EU countries
Maximum weight per shipment: 30 kg
For medium to high-value parcels returns with full Track & Trace PO Box service
Size limit: length (max 150cm) + (2 x h) + (2 x w) < 300 cm
Production of labels on the online platform or through web service call
Others: Insurance up to 500 Full flexibility in forwarding back to you: daily, weekly,monthly
Easy Return +
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Easy Return +
Coverage of 18 EU countries: Austria Belgium Czech Republic Estonia Finland France Germany Great Britain Greece Ireland Luxembourg Malta Netherlands Poland Portugal Slovakia Slovenia Spain
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Using an extensive worldwide partner delivery network
Why we should be your partner for delivering goods
Delivery with competitive transit times
and this all at competitive prices
A variety of options for your un-deliverables & returns
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Solutions for delivering paper
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Our delivery solutions for paperYou are shipping paper internationally for a commercial purpose?
Signature at delivery?
No=administrative purpose
Direct Mkt Mail + ADS Mail (MSI)
Yes
No
Easy Response(DM response card)
Volumail Registered(Unsorted - Tracking if available)Tracking?
No Yes= prio
Volumail (Sorted T&T)
(Tracking to arrival in country of destination)
Yes= prio
Options
1 address? Yes/No
Delivery method at our facility? Sorted/Unsorted
Service Level? Eco/Prio
Volumail Mbag
Volumail Mbag
Registered
Volumail Easy
Volumail Sorted
Eco/Prio
VolumailUnsorted Eco/Prio
1 address? Yes/No Yes Yes No No No
Delivery method at our
wharehouse
Sorted/Unsorted
Sorted Sorted Unsorted Sorted Unsorted
Service Level Eco/Prio Eco/Prio Prio Eco/Prio Eco/Prio Eco/Prio
Franking Client/LG Client Client Client/LG Client Client/LG
Registered Yes/No No Yes No No No
VolumailAdditional products
Return services: ERS
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Volumail More than 200 destinations worldwide
Maximum weight per shipment: 2 kg
Eco/Prio transit times
PGE formats
Announcement on the online platform
Preparation of items: When unsorted: PGE formats in one bag When sorted: split by formats and country / zone of destination Use of M-bag for sending multiple items to the same addressee
Others: No Track & Trace No insurance Optional: franking by
our care
Volumail Easy: a solution for Belgian clients sending unsorted unfranked mail
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Volumail Sorted T&T More than 200 destinations worldwide
Maximum weight per shipment: 2 kg
Prio transit times
PGE formats
Announcement, data upload and bag barcode generation on the online platform
Preparation of items: Split by formats and country / zone of destination
(only for bag >3kg)
Others: Track & Trace on bag
level (to country of destination) No insurance
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Volumail Registered More than 200 destinations worldwide
Maximum weight per shipment: 2 kg
Prio transit times
PGE formats
Announcement, data upload and Registered barcodes / labels generation on the online platform
Preparation of items: Unsorted: all countries in one bag
Others: Date stamped Proof of Deposit Registered items delivererd with signature Track & Trace (only when available) Insurance: coverage up to 30SDR/item + postage fee
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Coverage of 21 EU countries
Maximum weight per shipment: 2 kg
No Track & Trace PO Box service
Size limit: length 60 cm and length + width + height 90 cm
Production of labels on the online platform
Others: No insurance
Easy Return
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Easy Return
Coverage of 21 EU countries: Belgium Czech Republic Denmark Estonia Finland France Germany Great Britain Greece Hungary Iceland Ireland Latvia Luxembourg Netherlands Norway Slovakia Slovenia Spain Sweden Switzerland
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More than 200 destinations worldwide
Maximum weight per shipment: 2 kg
Multiple drop-off locations
Identical and addressed items: letters, brochures, catalogues, CDs and DVDs without commercial value, samples,
Belgian Postage Paid or local Postage Paid stamp with local return address on envelope for a local look
Others: Minimum quantity vary per destination Re-expedition of undeliverables in M-bag (optional: per parcel / collection / destruction)
Direct Marketing Mail
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More than 200 destinations worldwide
Letters up to 500 gr
Direct delivery to the address for Belgian clients Centralization in our international headquarters for non-Belgian clients
Free for the end-user You only pay for the responses you get
Layout instructions to be followed Production of labels by yourself or on the online platform
Easy Response
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Mail is where it all started and remains a core competence
Why we should be your partner for delivering paper
Quality & premium performance standards
Different solutions for different clients and needs
We handle with care and ensure operational
excellence
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Fulfillment Services
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Your business is florishing but you have difficulties keeping up with demand
Should I enlarge my warehouse?
Should I open multiple regional warehouses?
What are the total upfront investments (buildings, people, technology, etc.)
What about International regulations?
Fiscal representation abroad?
Rely on Landmark Global to enable your international expansion:
We limit your upfront
investments
We offer all-in worldwide in region fulfillment service
We offer a transparent transactional model
We leverage our vast, qualitative delivery network to get your goods to your customers in the most cost-effective way, giving you a competitive advantage and enable you to compete with domestic players
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By fulfillment services at Landmark Global, we mean
Pick & Pack Ship Storage Goods in
Receiving goods Processing ordersHandling returns
Orders in
Mercury
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Our fulfillment centers are strategically located, close to your customers
Los Angeles [2x]
Seattle
Calgary
Oslo
Budapest
Toronto
Buffalo
London
Groningen
Sydney
Hong Kong
Guangzhou
Auckland
Salt LakeCity
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By moving your inventory to one of our centers, you shorten your delivery time
Shipping from your domestic fulfillment center
Shipping from one of our regional fulfillment center
Your shipments will be longer on the way to your customers possibly being handled by multiple parties (increased loss/damage risk)
crossing multiple borders (increase risk being stuck at customs)
You live up to the delivery expectations which positively impact repeat sales and
peer recommendations
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..and you also lower your cost base
costs
# orders
costs
# orders
Your orders grow as the related costs due to the necessary investments required to ensure
your expansion
You maintain your costs while focusing on your orders growth
In-house fulfillment
Landmark Global fulfillment solutions
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All services connected and supported by one central platform: Mercury
All-in service supported by Mercury:
Easy integration with your ordering system Global orders management tool Kit SKUs management Lot / serial number control Real time global inventory Detailed reporting features Returns management incl. restock & refurbish Stock movements control Web-based, friendly interface, accessible from any computer, in any location
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Delegating your order fulfillment to Landmark Global has many advantages
We freight your stock in bulk to one of our warehouses
We assist you in registration and importing of the goods
Mercury is integrated with your ordering system
We shorten your delivery time
We lower your delivery price
You increase your customer satisfaction
You show a global local footprint
You have your target market on another continent / in another country?
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Landmark Trade ServicesLTS
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Landmark Trade Services offers customs expertise & is present in key markets
LTS - US
LTS - AU
LTS - UK
3rd Party SG
3rd Party NO
LTS - NLLTS - BE
LTS - CA
3rd Party NZ
3rd Party CN
3rd Party HK
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Landmark Trade Services offers multiple services to help grow your businessCustoms Clearance Import Export Transit B2B, B2C, C2C-solutions Postal Customs Clearance Refunds & Returns Solutions Support for New Lane Development Duty and Tax Optimization
Consultancy Classification Rulings Product Registration Fiscal Representation Trade Consulting Permits and Licensing Application Services
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Why choose for our Landmark Trade Services?
Experienced Licensed Staff in all Locations
Industry Leading Customs Technologies and EDI Capabilities
One Global Customs & Consulting Partner
Providing Clients, Large and Small, Tailored Customs Solutions
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E-commerce Solutions
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We extend our capabilities to allow D&T calculations and payment services
D&T calculationsAT check-out?
(DDP*)
D&T calculationsAFTER check-out?
(DAP/DDU*)
What do you need when shipping internationally (cross border)?
Customs Collect
Atlas
InternationalDelivery Services
Fulfillment Services
Currency risk, fraud detection and payment
services requested
Calculation
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Fully tracked DDP solution with full landed cost for main destinations: EU,CA, NO, SG, HK, AU, NZ
Prior transit times Delivery @ home with minimum scan
150 local payment methods Variety of payment products all major credit cards, direct debits,
PayPal and other eWallets, and more with only one single integration
Guaranteed currency rate feeds, settle & reconcile in 13 currencies Extensive fraud screening
Label creation & data exchange via webservices
Atlas
Others: For details on this solution, please consult the dedicated sales deck of Atlas
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Customs Collect - example Nasty Gal
Etailer branded email(LM sends on behalf of etailer)
During check-out only shipping costs are displayed (if applicable) and no duties & taxes are calculated
After check-out, the shopper will receive an email branded from the e-tailer to pay duties and taxes via an online website
Etailer branded website to pay D&T = our customs collect solution
Shopper pays duties & taxes via an online website after check-out
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The benefits for the client
No full system integration required
Easy and straightforward solution for the shopper to pay duties & taxes
Consistent branding & customer experience. The shopper does not know another party is involved to collect D&T. In the shoppers mind, this is all done by the merchant
Different online payment methods available on the D&T online tool
Dedicated customer service team to support the shopper in case of questions/concerns
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Mercury
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One single online platform: Mercury
Highlights USPs Web-based accessible from any computer in any
location without installing any software Hardware agnostic: multiple label printers
supported (4x6" (100x150mm) labels) Customer friendly interface Flexible & easy adaptable Speed of integration One single integration to access worldwide
networks Reporting features available
Clients can integrate via various ways Use web-services & API Upload via FTP Use our online Mercury tool
Manual entry Batch entry
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Mercury is much more than a logistics tool
4. Reporting1. Create shipment data
6. Manage Fulfillment information
3. Detailed Tracking
information
Logistics
Logistics
2. Generate Labels
5. Consult invoices and
customer service
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www.bpostinternational.com
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Annex
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We have changed our portfolio: MaxiPak vs ADS parcels
MaxiPak Scan
Tracked parcel solution with a scan up to 30kg
= previous ADS parcels with scan
MaxiPak Sign
Tracked parcel solution with signature up to 30kg
= MaxiPak (EMS/EPG flow)+ previous ADS parcels with a
signature
Why changed? Our working name ADS parcel is not customer friendly A name which is descriptive says what it is -> scan vs signature Totally aligned with our namings for our MiniPak solutions
Please note that MaxiPak Scan and MaxiPak Sign are combined in Tracked Parcel Solutions for US customers
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0-2KG
Tracked Parcels
Solutions portfolio for goodsUntracked
ParcelsDoor Scan SignatureCountry Scan
MiniPak
MiniPak Scan
MiniPakSorted T&T
MiniPakEU*
MiniPakSign
0-30KG
MaxiPakScan**
MaxiPak Sign***
* Destination EU and value of goods
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Which options of our solutions for delivering goods can be combined?
Options Tracking
Options POD Options Fulfillment
Options e-commerce
No Tracking Basic Tracking (Bag level)
Full Tracking (Item level)
Scan Signature Fulfillment Customer Service
Trade Services
Customs Collect
Atlas
Options Tracking
No Tracking - - - - - - -Basic Tracking - - - - - - -Full Tracking + + + + + + +
Options POD
Scan - - + + + + + +Signature - - + + + + + +
Options Fulfillment
Fulfillment - - + + + + +Customer Service - - + + + + +Trade Services - - + + + + +
Options e-commerce
Customs Collect - - + + + + + +Atlas - - + + + + + +
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Our expertise and certifications as postal operator
Certificate* Description Why relevant for you?
ISO 9001 (quality)
ISO 9001:2008 specifies requirements for aquality management system where an organization Needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements Aims to enhance customer satisfaction through the effective application of the system,
Quality focus
ISO 14001 (environment)
ISO 14001:2004 specifies requirements for an environmental management system to enable an organization to develop and implement a policy and objectives which take into account legal requirements and other requirements to which the organization subscribes, and information about significant environmental aspects.
Environmental care
Received IPC's
Certificate of Excellence
The IPC Certification of Excellence is an independent process that encourages postal operators to strive for excellence. Certificates are awarded to qualifying offices of exchange.Assessments focus on the processing of international priority letter mail. The main criteria for assessment relate to: Organisation and resource management Quality management Interface relationships with international partners, carriers and handlers at both the offices of exchange and airmail units
We received IPC's Certificate of Excellence for the 4th time in a row which is quite unique.
IPC & UNEX ranking
bpost also heads the international environmental management ranking of IPC and our UNEX (mail) results are one of the best in the world
Quality Excellence
*Source:http://www.iso.org/iso/catalogue_detail?csnumber=46486http://www.ipc.be/en/Operational-services/Quality%20excellence/Certificates
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ISO 9001 & 14001 certificates
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IPCs Certificate of Excellence
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Our expertise and certifications in the Canadian & US market
Certificate* Description Why relevant for you?
PIPPartners in Protection (PIP) is a cooperative program between private industry and the Canadian Border Service Agency (CBSA) aimed at enhancing border and trade chain security
Streamline and make border processes more efficient Lower the risk and pre-approved businesses recognized as trusted traders
FASTThe Free and Secure Trade (FAST) program is a commercial clearance program designed to ensure safety and security while expediting legitimate trade across theCanadaU.S.border. A joint initiative between the Canada Border Services Agency (CBSA) andU.S
Fewer delays which allow shorten transit times for importation into Canada
DOTAll imported vehicles must conform to the safety and bumper standards established by the Department of Transportation (DOT). A vehicle will not be permitted into the United States unless the specific requirements are presented to U.S. Customs.
Allow to run our own trailers with full control from pick-up to injection into Canada
IAC
An Indirect Air Carrier (IAC) Certificate means any person or entity within the United States not in possession of a Federal Aviation Administration air carrier operating certificate, that undertakes to engage indirectly in air transportation of property and uses for all or any part of such transportation the services of a passenger air carrier.
We adopt and carry out a security program that meets current TSA requirements. Increased security
*Source: PIP: http://www.cbsa-asfc.gc.ca/security-securite/pip-pep/menu-eng.htmleng.html FAST: http://www.cbsa-asfc.gc.ca/prog/fast-expres/menu- DOT: https://help.cbp.gov/app/answers/detail/a_id/218/~/requirements-for-importing-a-vehicle-%2F-vehicle-parts IAC: http://www.tsa.gov/stakeholders/programs-and-initiatives-1#Indirect Air carrier program
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An overview of our EU Warehouse operation capabilitiesOur EU warehouses are strategically located, providing optimal service for the markets we operated in.
Brussels, BE: The central receiving depot for both mail and parcels, next to our
central airport, prepares shipments for delivery within the EU and rest of world.
Groningen, NL: This location is your gateway into central Europe. Specializing in fulfillment, our cliental is primarily direct selling companies. We offer next day delivery to the Netherlands and Germany with 2-3 day delivery to the rest of mainland Europe. Landmark Trade Services NL assists our clients with product/VAT registration along with support for doing business in Europe.
UK facilities: Conveniently located next to Heathrow airport, our two locations serve
as both cross dock and fulfillment facilities. Freight is received from the US and inducted into carrier networks. Landmark Trade Services UK provides in house customs clearance at this location.
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The tools to be used by clients depends on their solutions for EU sales team clients
WAY FORWARD e-shipper
FUTURE Mercury
Mercury
Mail productse.g. Volumail, Volumail
Registered,
All packet & parcele.g. MiniPak, MaxiPak, ADS
parcels,
TODAY
All mail, packet & parcel products
e-shipper Intelligent Shipper& MercuryADS parcels
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