overview of snapcomms internal communication software

Bypass email and get info directly to staff.

Real solutions to real communication problems

Demo & Discussion - Paula Cassin, SnapComms North America

Information Overload

means

Key info often gets missed

Communication tools that broadcast visual contentdirectly onto the screens of computers,

using multiple channels and formats

Easy to install. Easy and quick to use.Measure delivery, click-throughs, responses.

INFO FOR YOU….INFO FOR Y

E-Bulletins/News

Screensavers

Wallpaper

6 SnapComms “Channels”Pop-up Alerts

Tickers/RSS

Quiz/Surveys

Visual Message Types and Suggested Employee Communication Uses

Screensavers Tickers Alerts Surveys Magazine

Screensavers Ticker Bar Pop-up Alert Staff Poll Magazine

Desktop Wallpaper RSS Feeds Pop-up RSVP Staff Quiz

Pop-up VideoReinforce

knowledge, learning over

time. Improve

awareness of strategic

initiatives, enhance employee

recognition programs

Measure understanding, actions taken,

training effectiveness.

Drive fast action when processes change or

action required

(compliance, cut overs, roll

outs).

Ensure critical notifications cut

through Drive up event participation and/or video

views

Consolidate updates into a

visually absorbable

package to drive efficient

knowledge transfer

Facilitate audience

contributions

Organizations using

Pop-Up Alert Notifications

• Ensure audiences seek critical messages in time• Target messages to everyone or just to specific employee

groups involved• Drive fast action when processes change or action required• Showcase video tips, messages, content• Increase Event/Training registrations

Send a dynamic pop-up alert and have it automatically return later, if not actioned.

Send a dynamic pop-up alert and have it automatically return later, if not actioned.

Customize visual display and behavior

Use Case: Weather/emergency

Maintain great service when situation changing fastImprove productivity, engagement, customer satisfaction

Use Case: Outages

• Reduce unnecessary calls to helpdesk• Save employees’ time• Get back up measures plans in place faster

Use Case: Retail Mobile

Use Case: Process/Policy Changes

Use Case: Process/Policy Changes

Get confirmation/acknowledgement to ensure compliance

Use Case: Regular Updates

Ticker/RSS Scroll

• Ensure audiences seek critical messages in time

• Target messages to everyone or just to specific employee groups involved

• Drive fast action when processes change or action required (compliance, cut overs, roll outs)

Use Case: Contact Centers

Link a Ticker Headline to a URL – when your audience clicks on the headline, it will launch the page and take them to the information you need them to see or act upon.

Use Case: Weather

Use Case: Planned Outages

Use Case: Planned Outages

• Only those active see them – no noise for others

• No impact- users can log out/finish in time before service/application taken down

Use Case: Retail Newsfeed or RSS

• Showcase intranet portal news on P.O.S. displays

• Reach shared-login audiences when they do use the computer

• For outages/emergencies: leave onscreen until situation is over

Customize visual display and behavior

How Does it Work?

Solution Elements

Secure Message Management portal for creating, sending, and managing messages/content

The Back end infrastructure – core application housed and managed either in Snap’s data center (hosted version) or within your own data network (in-house version).

SnapComms Client, the desktop applet which pulls down new content, broadcasts messages to the PC, and gives users access to the message history.

Audience/Users: SnapComms Client

software installed on the PC/Mac

Client/User Options on PC/Mac

• On PCs and Macs, SnapComms client software can pick up Active Directory User information, including static groups and attributes.

• Users automatically are registered upon install of the software and appear in the User list (available to Administrators).

Audience/Users: SnapClient

Administration

• Safely delegate Admin rights to multiple groups

• Manage messages, volumes, audience, distribution lists

• Measure and track alert messages, user responses, and Admin activity

Login to the Content Manager from a computer, tablet (or even smartphone) to create/send

message

Select a pre-set template

Simple to set up and publish

Targeting Messages

Send only to those who need to know.

• Active Directory sync = automatically makes AD groups available to use in SnapComms

• Advanced upload csv function to sync group data from other sources

• Audience group registration = use special alert to confirm location/role/BU etc. directly with your audience and automatically populate target groups.

Targeting Messages

Send only to those who need to know.

• SnapComms sync with Active Directory automatically makes AD groups available to use in SnapComms

• Advanced upload csv function to sync group data from other sources

• Audience group registration = use special alert to confirm location/role/BU etc. directly with your audience and automatically populate target groups.

Reports on Activity, Delivery

Content Calendar shows current and planned messaging

Reports – message specific or summary

Rich reporting function = by message or by Administrator

Administrator Permissions

Limit Admin Rights to • Folders• Message Types• Target Groups• Management

Functions

Screensavers

• Reinforce data security behaviors through visual reminders• Change behavior and impart knowledge over time• Easily change out content items with no network impact• Target multiple messages to appropriate audiences• Enable Links and drive people to more info online, quizzes,

audits, interactive forums on security awareness

Case Study: University

How Do they work?

1. Upload your content to the Content Manager as a new screensaver message

2. Choose your Target Audience3. Set display duration and

other options4. “Publish” out to your

audience5. Your message now cycles on

their computer during screen saver mode, together with any other active screensaver targeted to them

Screensavers

• Each employees’ screensaver becomes series of revolving visual messages

• Include hyperlinks/images so staff can click to access more information

• Option to allow staff the choice of one personalized screen saver

• Use “countdown” templates to count down to important events

• Update and change screensavers easily, without any major IT deployment or involvement

Interactive Screensavers

Case Study: Telco

Desktop wallpaper

• Cycle multiple messages during the day as wallpaper

• Reinforce key behaviors over time• Target different visuals to retail, corporate,

customer-facing vs internal devices

Desktop wallpaper - easy

Cycle multiple images

Pop-up Quizzes and Surveys

• Survey to understand current behaviors• Quiz to reinforce best practice and measure understanding• Visual delivery and auto-reminders ensure high

response rates• Send to smaller employee sample groups more often

and still get statistically relevant data

Quiz

Use Case: Knowledge Reinforcement

Use Case: Confirm Understanding

Customize visual display and behavior

Snap Quiz

Surveys

Use Case: Competitive Intelligence

E-Bulletins, Newsletters

Snap Mag onscreenYou design the look and feel, then we template it. After that your Editor focuses on actual content and delivery to your audience.

Every article can have its own lifespan/run dates.

Publish to employees by scheduling headlines to scroll in a ticker…Publish to employees by scheduling headlines

Use Case: Telco

Situation: complete email overload, culture that encouraged open communication, productivity

impacts

• Consolidated information/reduced interruptions using e-newsletters, one for employees, one for corporate news, monthly for H.R. Article headlines delivered weekly or monthly in a ticker newsfeed.

• Showcased strategic and critical info using screensavers, pop-up alerts, tickers controlled by Employee Comms team.

• Stopped using mass email.

Thank You! Please Contact us to:

• Set up a free Trial• Connect with a person to ask questions• Get pricing or a quote• Discuss a specific situation

Contributions and social media

News aggregation

Targeted advertising

SnapComms Tools

Feedback and education

Cut through for critical content

Mobile Client: Android, iOS

Registration Alert = Builds Target Groups off of Users’ answers

• Broadcasts as a pop-up Alert• Each answer choice is linked to a Target

Group.• Verify site/team/division or use for opt-in

categories

Visual Message Types and Suggested Security Awareness Uses

Screensavers Tickers Alerts Interactive Surveys Magazine

Screensavers Ticker Bar Pop-up Alert Forums Staff Poll Magazine

Desktop Wallpaper RSS Feeds Pop-up RSVP Blogs Staff Quiz

Pop-up Video Helpdesk

Q&A

1. Reinforce

knowledge, learning over

time

2.Measure

understanding, actions taken,

training effectiveness.

3.Drive fast

action when processes change or

action required (compliance, cut overs, roll

outs).

4. Critical

Notifications to IS teams,

critical breach notices to

users.Drive up Training

participation and customize through RSVP.

Showcase dynamic video

training/SA content

through Video.