our journey from good to great

Our Journey from Good to Great Johanna Birgersson - EGM Human Resources February 2017

Cleanaway is dedicated to making a sustainable future possible.

We do this by providing environmentally beneficial and sustainable services, products and solutions to customers and our local communities that result in reduction, resource recovery, recycling and reuse of waste materials.

Cleanaway is Australia’s leading provider of total waste management, industrial and environmental services

Cleanaway – Our Business

Cleanaway’s performance in the past and present…

Key issues

As we entered FY16 we had substantial challenges

• Declining safety and financial performance

• Shareholder confidence declining

• Lack of stability of leadership team

• No clear strategy

• Lack of clear go to market position

• Combative divisional structure

• Resistance and resilience to change

• Poor employee engagement

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Our Cleanaway Way

WHY do we exist – providing clarity and alignment around our purpose and our mission HOW can we leverage our assets and drive value WHAT we do that ensures discipline, consistency, efficiency and repeatability

Our Value Operating Model

Our journey from ‘good to great’ underpinned by five key pillars

Leadership and people reach

Confidential | 9

Recognising diversity and building leadership Fostering communication and community

2014 Engagement Survey

• First full survey in 5 years – paper & online

• 4,500 invitations

• Survey period 24 Feb to 7 March

• 6 engagement questions

• 52% response rate

• 47% engagement rate

Cleanaway Employee Engagement Insights

2016 Engagement Survey

• Online survey completion

• 4,200 invitations

• Survey period 7 July to 21 July

• 6 engagement questions

• 78% response rate

• 62% engagement rate

… and the future?

Where do we go from here?

Employee Engagement and Retention

1.

Market Share and Growth, Ability to Price

2.

Profitability and Return on Assets

3.

Our narrative – The Cleanaway Way