osler town hall - december 2015

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DECEMBER TOWN HALLDecember 8, 2015

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Submit now online at town.halls@williamosl

erhs.ca

QUESTIONS?

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AGENDA

• Welcome• Organizational Updates from

June• Patient Experience• 2016-19 Clinical Priorities Plan• Redevelopment• Questions & Suggestions

OUR VISIONPAT I E N T- I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S

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OUR MISSIONI N N O VAT I V E H E A LT H C A R E D E L I V E R E D W I T H C O M PA S S I O N

OUR VALUESR E S P E C T E XC E L L E N C E A C C O U N TA B I L I T Y D I V E R S I T Y I N N O VAT I O N

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STRATEGIC PLAN: OUR FIVE-YEAR ROADMAP

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Theme High Level summary of responses Initial Actions

Recognition Staff appreciation for good workProvide more constructive feedback

Introduction of Evidence Based Leadership Practices – Thank You Notes

Health and Wellness

Opportunities to elevate nutrition, fitness, work/life balancePotential to leverage staff expertise

Conversations with our EAP provider to advance our Health and Wellness offerings

Senior Management acts on feedback

More visibility of our leaders on floor/unitConnecting the dots between priorities and activities

Introduction of Evidence Based Leadership Practices – Leader Rounding

EMPLOYEE ENGAGEMENT – UPDATE FROM JUNE

Employee Consultation Sessions (September – October)

Next steps:• Continue actioning feedback through Q4• “Pulse survey” scheduled for February/March

2016

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Key Strategies• Patient Experience • Improve access to Ambulatory

Care • Regional planning

2015-16 UPDATE

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LRPs + 3

Budgets

QIPAnnual Business Plan

Annual Project Lists

Corporate

Scorecard

Aligned

Aligned

One Joint

One Joint

Aligned

3 public facing ABPs > Aligned corporate scorecards > Aligned QIPs2016-17

TODAYREGIONAL PLANNING – PUTTING PATIENTS FIRST

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PATIENT EXPERIENCE – A KEY PRIORITY

Indicator 15/16 Baseline

FY 15/16 YTD

Q2 YE Foreca

st15/16 Target

Would you recommend this hospital to friends & family? (Inpatients: Discharge follow-up phone calls - “Yes Definitely”)

85.1% 81.6% 89.0%

Would you recommend this hospital to friends & family? (Emergency Department follow-up phone calls – “Yes Definitely”)

68.7% 71.3% 72.0%

Overall Rate of Engagement - Employee 63.4% NA 66.0%

Overall Rate of Engagement - Physician NA* NA NA NA

NOTE (*): The Physician Engagement survey is presently in-field and will remain open until Dec 31 st. Results will be available in late January 2016 and will be used as our baseline.

101010

PATIENT EXPERIENCE ACTIONS

• Patient and Family Voice• Patient Experience

Innovations• Relation Based Culture• Strategy, Leadership &

Governance• Measurement & Analytics

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PATIENT EXPERIENCE – WHAT WE CAN DO

Kindness, like a boomerang, always returns. ~Anonymous

•Introductions•Answer Questions•Address Concerns•Share Information•“Is there anything else I can do for you?”

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6 4 6 2Our Corporate Scorecard Indicators

Q2 UPDATE : HOW ARE WE DOING?

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EVOLVING THE CLINICAL PRIORITY

Delivering exemplary care in the eyes of our

patients and peers (SD2).

Foster bold, innovative partnerships to create a

unified health system (SD3).

Create health services with an unwavering commitment

to patient-inspired care (SD1).

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OVERARCHING CONSIDERATIONS

Considerations to set the tone and guide planning: • Patient Experience• Virtual Care• Ambulatory Focus• Seniors Care• Partnerships and Regional

Integration • PMC & EGH Redevelopment and

BCH Master Planning• Models of Care and Leadership Development • Culture of Quality and Patient Safety• Fiscal Sustainability

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GOING BEYOND EXEMPLARY…TO BEYOND BOUNDARIES

Support timely access to

appropriate care

Reduce avoidable ED visits & admissions

Increase scheduled outpatient activity

While preventing or managing chronic

diseases

Seamless transitions and that go beyond boundaries to

support system integration

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ENABLING HEALTH SYSTEM TRANSFORMATION

“In January my father entered the nursing home and it was a very

traumatic experience…I don’t think we would’ve gotten through it without [this clinic]” –Patient’s

Family

Long Term Care Home patients and their families are supported by the Nurse Lead Outreach Team to virtually access geriatricians without having to leave the facility, which:

• Promotes patient-inspired care

• Manages the most complex seniors with the greatest care needs

• Diverts avoidable ED visits• Provides seamless,

continuous care• Improves information

sharing

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A key component of the comprehensive Vascular Program is the provision of safe, minimally invasive vascular treatments, such as Endovascular Aneurysm Repair (EVAR).

These services allow patients to recover quickly, resulting in lower lengths of stay, and also reduce mortality rates, and pain significantly.

For example, EVAR patients stay in hospital for 1-2 days, compared to the 5-8 days resulting from traditional open surgical repair.

“My arteries were plugged and my legs were starving. I was 54 and I

was going to lose my legs and maybe my life. Two days after the

surgery I was up out of bed and walking again. I have a new life.” –

Recent EVAR patient

ENABLING HEALTH SYSTEM TRANSFORMATION

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Patient-inspired health care

without boundaries.

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EGH EXPANSION – PHASE ONE

EARLY WORKS

ASB

PATIENT TOWER

0 3 6 9 12 15 18 21 24 27 30 33 36

2016 2017

Preferred Proponent 03/16

Construction Start 06/16 Substantial Performance Fall 2018Preferred Proponent 02/16

Construction Start 03/16Substantial Performance (Base Building)

Months

2018

MOB Demo 07/18Cillers on-line 04/16

Substantial Performance 07/16

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NEW WINGConstruction: Summer

2016

ASBEstimated completion: Spring

2018

EGH – NEW WING REACHES MILESTONE

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PEEL MEMORIAL REACHES NEW HEIGHTS

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Transition planning

Training and orientation

OPENING EARLY 2017

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Questions?

Submit now online at town.halls@williamoslerhs.ca

Q:There has been recent media coverage regarding the CCAC’s across Ontario. What exactly is happening with the CCACs and what is the potential impact on regional integration?

Q: What are we doing to help the Syrian refugee crisis? What can we do as individuals?

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THANK YOU!

Please fill out the evaluation form and leave it on your chair or complete survey monkey online!

OUR VISIONPAT I E N T- I N S P I R E D H E A LT H C A R E W I T H O U T B O U N D A R I E S

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OUR MISSIONI N N O VAT I V E H E A LT H C A R E D E L I V E R E D W I T H C O M PA S S I O N

OUR VALUESR E S P E C T E XC E L L E N C E A C C O U N TA B I L I T Y D I V E R S I T Y I N N O VAT I O N