orientation for managers/employees your eap/efap & work-life/wellness resource

Orientation for Managers/EmployeesYour EAP/EFAP & work-life/wellness resource

Agenda

• Program overview• How LifeWorks can help • How LifeWorks can help managers• How to access the program

Please feel free to ask questions as we go along!

Program Overview

LifeWorks is available 24 hours a day, 7 days a week.• Toll-free telephone number for all questions and concerns• Voluntary and confidential• No additional cost to you and your dependents• Bilingual (English/French)• Telephonic and in-person counselling available (national service),

as well as video counselling live via webcam• Support and resources available online at LifeWorks.com and by

mobile app• Educational materials on a variety of topics• Research conducted on your behalf

Confidentiality

• Confidential vs. anonymous• Limitations• Intake process

Our Counselling Approach

• Counselling may take place over the telephone, by video (live via webcam) or in person

• Short-term, solution-focused• Number of sessions varies and determined on a case-by-case basis• Our EAP counsellors must:

- Adhere to our service and quality standards- Have a minimum of five years’ experience- Hold a Master’s degree in psychology, social work or other

human services field- Be members of their respective professional body

How LifeWorks Can Help

LIFE

• Retirement

• Midlife

• Student Life

• Legal

• Relationships

• Disabilities

• Crisis

• Personal Issues

HEALTH

• Mental Health

• Addiction

• Fitness

• Managing Stress

• Nutrition

• Sleep

• Smoking Cessation

• Naturopathic Services

FAMILY

• Parenting

• Couples

• Separation / Divorce

• Older Relatives

• Adoption

• Death / Loss

• Childcare

• Education

WORK

• Time Management

• Career Development

• Work Relationships

• Work Stress

• Managing People

• Shift Work

• Coping with Change

• Communication

MONEY

• Saving

• Investing

• Budgeting

• Managing Debt

• Home Buying

• Renting

• Estate Planning

• Will Kit

Emotional Well-being

• Relationship, marriage and family issues• Stress-related and work-life balance issues• Mental health concerns such as depression and anxiety• Grief and loss• Addiction and recovery

Services & Tools: • Depression Centre • Resiliency assessment• Depression assessment• Resiliency tutorial

Parenting and Childcare

• Child-rearing

• Single-parenting and blended families

• Pregnancy, infertility and adoption

• Special needs

• Bullying

Services & Tools:• Becoming a Parent• New & Expectant Parent Kit• Child Safety Kits• Questions Parents Ask blog• Childcare/Summer Camp Locator• Career Cruising for Teens

Caring for Older Adults

• Caregiver support and resources

• Alzheimer’s disease, other dementias

• Older adult health issues

• Long-distance caregiving

• Living independently, coordinating in-home care

• Searching for and assessing assisted living

and long-term care facilities

Services & Tools:

• Hiring an In-home Caregiver (booklet)

• Older Adult Safety Kit

• Facility Checklist

• Home Safety Checklist

Education

• Kindergarten and early education• Communicating with teachers and administrators• Homework and grades• College/university planning• Career planning and lifelong learning

Services & Tools• Career Cruising for Teens

Financial

• Personal budgeting• Managing debt• Saving and investing• Basic tax planning• Buying a home• Basic retirement planning

Services & Tools:• Taking Charge of Your Money (audio)• Online Financial Toolkit • Your Money blog• Financial calculators• Online budget worksheet

Legal Issues

• Speak to a lawyer for up to 30 mins at NO COST!• Up to a 25% discount off services beyond the consultation

(exceptions: Employment and Business law)• Family law• Real estate law• Bankruptcy• Criminal law• Estate planning

Services & Tools:• Complete Will Kit & Estate Planning Guide (online)• Divorce Toolkit

Health and Wellness

• Diet and physical activity• Stress reduction• Healthy aging• Living with a disability or chronic condition• Getting the sleep you need

Services & Tools:• Stop Smoking Centre• Naturopathic Services• Eating Well Telephonic Nutritional Counselling• Food & Fitness blog• Healthy Weight Calculators

Work and Career

• Co-worker relationships• Interpersonal and communication skills• Navigating workplace changes• Time management• Relocation• Shift work and telecommuting• Career progression/change

Services & Tools:• Becoming You: Finding Your Path in Your 20s and 30s

Midlife and Retirement

• Work after retirement• Empty nest issues• Growing as a couple• Life and retirement planning

Services & Tools:• Retire, Rewire, Renew: Planning Your Life After 50 (online toolkit) • Planning Your Future (booklet)

Everyday Issues

• Home improvement• Moving and relocation• Locating community resources• Volunteer opportunities

On www.LifeWorks.com you can...

• Search for information confidentially in five categories – Work, Life, Family, Health & Money

• Visit our Life Changes tab to support you during significant, stressful life transitions

• Access practical resources and educational materials, including:- Articles - online toolkits- Booklets- Podcasts and audio recordings- Interactive tools on budgeting, investing, home buying, health and retirement

planning

• Submit an online request to connect with a consultant OR order hard-copy educational materials

www.LifeWorks.com

Life Changes

Mobile App for iPhone, Android and Blackberry

Access www.LifeWorks.com conveniently from your smartphone – and it’s FREE!

Mobile site coming 2015.

How to Contact LifeWorks

Go online – 24/7Access hundreds of articles, audio and multimedia resources, booklets and quizzes, locators, tutorials, assessments and calculators.

Talk to someone – 24/7Get advice and support by phone, as well as resources, recommendations and referrals.

Toll-free: 1.877.207.8833 TTY: 1.877.371.9978En Français : 1 877 307-1080

www.LifeWorks.com www.mieuxvivre.ca

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We understand the issues managers face and the pressures you experience.

LifeWorks is here to help.

Management Consultation

Service provided by our Organizational Services team to support managers dealing with workplace issues/concerns.

We can:

• Serve as a confidential sounding board

• Help with sorting out complex, sensitive issues

• Coach for problem-solving, communication techniques

• Help identify resources

• Provide guidance when you need to refer an employee to the EAP

Issues for Management Consultations

• Employee performance, productivity and attendance issues

• Employee conflict

• Harassment in the workplace

• Discrimination

• Organizational change

• Support for employees who may be experiencing a mental

health problem

• Substance abuse concerns

• Violence, threats and anger in the workplace

• Burnout

Types of Referrals

• Informal

• Monitored

Monitored Referrals

• Consult with your Human Resources team first.• Contact LifeWorks management consultant before referring.• Employer and employee to sign Release of Information (ROI) form.• Employee can access counselling 24/7 through main EAP line –

suggested timeline is within three (3) business days.• Email or fax back signed ROI form.• LifeWorks provides follow up regarding employee’s participation with

EAP to Authorized Contact(s) listed on ROI. • Upon employee’s completion of counselling through the EAP,

LifeWorks to conduct final follow-up.

www.LifeWorkshr.ca

LifeWorks’ companion website dedicated to supporting program administrators and managers.

• Promotional materials

• Topical flyers to meet workforce needs

• Archive of support materials including quarterly newsletters, recorded webinars, monthly features, and more

• Research reports and manager resources

www.LifeWorkshr.ca

Manager’s Guide

Online manual to support you – available on www.lifeworkshr.ca • How we can help and when to contact us• Help with a wide range of employee needs• When an employee is experiencing personal problems or emotional

difficulties• Performance issues• Following up• Commonly asked questions

Manager Resources Series

Special monthly resource of value and interest to managers • Includes tools such as webinars, live discussion forums, podcasts,

whitepapers, research reports and more• Available in English/French • Monthly reminder delivered via email directly to program

administrators with access instructions

Ceridian Crisis Management

24/7 service available by phone to assess a critical incident and

provide qualified trauma support and direction.

• Recommend: Defusing, Debriefing, On-site counselling

• National network of more than 450 consultants specialized in post-traumatic intervention.

Types of issues:• Acts of violence in the workplace• Workplace accident• Mergers or acquisitions• Downsizing and reorganization

Employee Effectiveness Seminars

More than 100 seminars for employees and managers

• Delivered at your location or via webinar

• Facilitators are highly skilled professionals

• 60 minutes in length, or more in-depth options

such as continuing education tracks and coaching

Sample topics:

• Managing stress/Balancing work & life

• Enhancing personal productivity

• Parenting and teen issues

• Financial issues

• Helping older relatives

Reminders

LifeWorks is a confidential service available 24/7 to you and your

dependents, and to your employees and their dependents.

LifeWorks:

• Increases employee productivity

• Decreases costs related to absenteeism

• Provides employees with proactive, preventative wellness support, as

well as treatment

• Prevents concerns from escalating

• Improves retention and recruitment

• Improves loyalty

How to contact LifeWorks

Go online – 24/7Access hundreds of articles, audio and multimedia resources, booklets and quizzes, locators, tutorials, assessments and calculators.

Talk to someone – 24/7Get advice and support by phone, as well as resources, recommendations and referrals.

Toll-free: 1.877.207.8833 TTY: 1.877.371.9978En Français : 1 877 307-1080

www.LifeWorks.com www.mieuxvivre.ca

username: XXXXXXXX , password: XXXXXXXX

© 2014 Ceridian HCM, Inc.