organizational culture

organizational culture

SOUTHWESTERN UNIVERSITYGraduate School

MASTERS OF ARTS IN NURSINGMajor in Nursing Services Administration

504 Requirements Nursing Organization Development

Prepared by:Julleon E. Anasarias R.N

Melissa Tan Kit R.N Nicole Tan Kit R.N

Aiza Pearl Rubin R.N

Instructor:Rhea Faye D. Felicilda, RN, MAN

Professor, MAN Program

An interview from a

NURSE MANAGEMENT LEADER

(Chief Nurse) in a

PRIVATE HOSPITAL

What is the culture of the organization

The organizational culture that we have are in accordance to the:

Values Psychology Attitudes Beliefs Symbols, language , assumptions , behaviors experiences that we have built

within the workplace.

WE viewed this as the

shared norms and values of individuals including the staff

nurses, the administrative officers of the hospital and nursing leaders

that are involved within the workplace.

Through this set of mutual understandings, organizational culture controls the way individuals interact with each other within the organization as well as with patients, members of the health team including other members existing outside the boundaries of the organization.

•The culture of our organization serve as an effective tool to determine the quality and quantity of the nursing services rendered, including the staff and client level of satisfaction

ROLE OF THE NURSE MANAGEMENT LEADERS

in the ORGANIZATIONAL CULTURE

• Our role as the nurse management leaders includes:

SHAPING , INFLUENCING and DIRECTING the way tasks are done.

SERVICES are rendered

HOW NURSING ORGANIZATIONAL CULTURE DEVLOPED AND MAINTAINED

we

Share the same goals and motivators towards patient expected outcome.

Support and Care each other

Believe towards the same goals in the workplace.

How are they created, communicated, and

sustained?

Through Stated and unstated values.

Overt and implicit expectations for member behavior.

Shop talk— typical language used in and about the group.

Climate—the feelings evoked by the way members interact with each other, withoutsiders, and with their environment, including the physical space they occupy

How are the nurse leaders involved in organizational

development?

The nurse leaders was able to involved themselves by participating with different programs that will enhance the:

Knowledge, Skills and Attitude of the staff nurses that will create change in the workplace.

Values are significantly important for effective leaders including:

excellent communication skills that includes both verbal and non verbal,

Persuasivenessstrong listening skills.

As the leader, the situation doesn’t change you as a person unless the situation we all know help us to become better individuals.

Effective leadership certainly having no

MAGIC FORMULA

Effective leaders have vision, to guide the leader in making day to day decision.

By doing this, the leader can create change towards staff behavior hoping to get good expected outcome.

Who are the active change agents in the

organization?

The active change agents are the Middle Managers

(Head Nurses, Nursing supervisors)

By creating a change from a 360 degree angle from a previous situation can create

positive impact to the organization.

It is highly significant for the change agents to produce greater Effort, Effectiveness and Efficiency in the workplace.The active change agents are considered those individuals that impacted with the change that taking place in the work setting.

The positives and negatives must be identified regarding why a change is to be made as well as the strengths and goals of the key players.

All members of the organization are considered as

“TEAM PLAYERS” in which creative ideas are

encouraged and adopted towards achieving the

GOAL

Steps by the nurse management

leaders to achieve the

Goals of the Organization

The first step in achieving this goal requires nursing leaders to acknowledge that:

organizational culture is the

heart and soul of an organization- explains how people relate to one another in a work environment.

nursing leaders should take on the responsibility of :

culture gatekeeper

This requires nursing leaders to be accessible and visible to their staff. In addition to visibility, an effective culture gatekeeper exemplifies the vision and values of the organization since they are role models for the other members. In health care organizations, this suggests that nursing leaders embrace a humanistic philosophy of caring that permeates to health care providers and ultimately manifests in both patient services and employee relationships

Last, but maybe most importantly, a constructive

organizational culture is not a one-person

show dictated by leadership.

Strategies Promoting Organizational Cultural

Development

Ways………. Providing strategic

planning by promoting employees involvement

Identifying conflict situations as an opportunity for creative change.

Developing interpersonal relationship among staff nurses and nurse managers.

Encourage job enrichment activities

How do the employees react to changes within the

organization?

Create and maintain a thriving

environment in the midst of

institutional change…

The employees react to changes by :

positive attitude and flexibility facing the changes in the workplace

believing in oneself (self confidence)

through the support and encouragement from the management by setting goals

commitment in the service to others in all walks of life

What recent organizational development activities have

occurred? 

Staff development such as undergoing

Advance Cardiac Life Support TrainingBasic Life Support TrainingsIntravenous Therapy

Ongoing researches

How can performance of the organization be

improved?

Developing a open culture organization

Encourage the staff nurses, physicians, and allied health provider participation

Evaluate communication methods which is timely and accurately.

Conclusion Nurses tend to develop their cultural values resulting from training, socialization, feministic values, and a calling to their profession.

For a health care organization to implement a constructive culture, leadership must recognize the pivotal role of nurses, who represent the focal point between quality patient service and organizational process improvements

• Once health care organizations understand and facilitate this process, nurses will feel empowered and seize the opportunity to transform the organization's resources into value and quality for all stakeholders

THANK YOU