open house workshop: transforming london’s primary care
Post on 04-Dec-2014
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Open House Workshop
Transforming London’s Primary Care
17th June 2014
Challenges for London’s general practice
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Growing and ageing population
Increasingly complex conditions
Stark health inequalities and varying performance
Growing patient expectations
Financial pressures
A&E and acute services under strain
Infrastructure which is not fit for purpose
“It’s clear that we need to change the way we work. Transformation needs to be radical and long-term – tweaking around the edges won’t cut it this time.”
Dr Clare Gerada
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London voices are united on the need for change
GPs“We are dealing
with unprecedented levels of demand.““I’m worried about
the financial sustainability of my
practice.”“Patient
expectations are out of kilter with
what’s achievable.”
PATIENTS“A&E is faster than my
GP service.” “I can’t get through on
the phone.”“I need care that is
coordinated between NHS and social care services to keep me
well.”“At the most convenient
times of the day my surgery’s doors are
closed.”
CCGs“There are
significant variations in healthcare
resource consumption.”
“We need to strengthen primary care if we want to stop acute activity
from spiraling.”
ACUTE CLINICIANS“There is too much
pressure on A&E departments in
London.”“Community and
primary care services need to change so that I
can ensure patients aren’t kept in hospital
for longer than necessary.”
“There is too much variation in standards
of primary care.”
AccessibleCare
CoordinatedCare
ProactiveCare
Transforming Services
Improving primary care: New GP standards for London
Accessible Care Better access to routine and urgent care from primary care
professionals, at a time that’s convenient and with a professional of choice.
Coordinated CareGreater continuity of care between NHS and social services, named
clinicians, and more time with patients who need it.
Proactive Care More health prevention by working in partnerships to reduce morbidity, premature mortality, health inequalities, and the
future burden of disease in the capital. Treating the causes, not just the symptoms.
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What could London’s patients expect in future?
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“I don’t have to take time off work to access my GP practice. Appointments now fit my lifestyle.”
“I know my care is being coordinated by a team who knows me and my complex conditions, from one service to another.”
“I get the care and support that enables me to live the life I want to the best of my ability.”
“I can contact my practice by email, phone and online.”
“I’m clear about the ways I can improve my own health and wellbeing and the resources available to support me.”
Next steps for the GP development standards
Once agreed, the standards will be rolled out for implementation over the next 3 - 5 years.
On-going work to scope the costs and route map for securing delivery of the standards across London.
Publish draft standards for wider public engagement later this year, with a growing consensus around what London needs.
Test the ambition of the standards with a wider clinical, patient and charity audience. This is taking place over the summer.
Work on developing draft GP Standards was led by expert GPs, building on the national vision for primary care.
Transforming primary care: General practice – A Call to Action was published to start a debate.
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My General Practice
1. The things I really like about my practice are ……….
2. It would be great if my practice …………..
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