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SBER Summit on Sustainable Business IV
Occupant Engagement for Sustainability
1 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
● Occupant engagement for sustainability is an important means to bridge the
gap between predicted and actual building performance, leading to
energy and other savings averaging 9-10%.
● Companies develop comprehensive occupant engagement programs that
go beyond the more familiar energy, water, and waste reduction initiatives to
encompass health, transportation, and community partnerships.
● Corporate users aim at sustained behavior change, focusing employee
engagement programs on four areas – awareness and education, social
networking, data sharing, and incentives.
● Owners engage tenant executives through amended leases and service
contracts, incorporating sustainability clauses; they engage tenant
employees through communications, sponsored events, and joint owner-
tenant committees.
● Companies utilize advanced technology platforms to increase participation.
● Leaders capture and document employee feedback and results to
evaluate and constantly improve programs.
2 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Key Takeaways
Employee Engagement
Corporate users engage employees by incorporating sustainability
principles into their day-to-day activities at the workplace and/or at
home.
Tenant Executive Engagement
Owners partner with relevant tenant executives in the move towards
greater operational performance.
Tenant Employee Engagement
Owners directly engage the tenant employees who occupy their
buildings to secure their support for sustainability initiatives.
3 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Types of Occupant Engagement Programs
A comprehensive
occupant
engagement
program includes
initiatives around:
● Energy use
● Water conservation
● Waste reduction &
recycling
● Alternative
transportation
● Health & IEQ
● Community
engagement
Corporate Users
4 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
●Reduced O&M Costs
●Reduced Environmental Impacts
● Improved Employee Productivity
● Increased Collaboration and Innovation
●Enhanced Employee Health
● Improved Employee Attraction & Retention
● Improved Community Relations
●Enhanced Brand & Reputation
●Cloud Apps, a vendor of
employee engagement
software platform, report that
their clients reduced energy
use on average by 9-10%.
●Stonyfield achieved 46%
reduction in transportation
GHG 2006-2010, a result of
its Mission Action Plans
program for employees.
●MIT survey of 3,000
businesses, shows
sustainability credentials
are having an increasing
influence” on employment
seekers.
5 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Key Drivers for Employee Engagement
●Sustained behavior change requires that companies consider:
○Enabling factors (financial, organizational and technical
resources, new skills)
○Reinforcement (feedback from peers, managers, experts,
customers)
○Motivation
○Home-based, work-based, community based initiatives
●An effective program includes four components:
○Awareness and Education
○Social and Community Networking
○Data Sharing
○ Individual Incentives
6 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Towards Sustained Behavioral Change
Positive
Employee
Behavior
Motivation
Enabling
Factors
Reinforcing Factors
Source: BEHAVE, 2009. Changing Energy Behaviour: Guidelines for Behavioural Change Programmes.
Emerging Technology Solutions for Increased
Participation
●Education and Awareness
○SuMo, Tripos
●Social and Community Networking
○Practically Green, SuMo, Facebook,
Twitter, Yammer
●Data Sharing
○CloudApps, IBIS®, Lucid Building
Dashboard
● Alternative Transportation
○Zimride, RideShark, iCarpool, NuRide
7 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Vendors are increasingly offering their software solutions in the form of mobile applications
for ease of access and versatility.
8 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Decision Framework
• Establish executive green group and green teams
• Formulate a strategic framework for a comprehensive program
• Identify first initiatives: home- versus work-based
Define Management
Structure and Program
Scope
• Educate new hires and current employees
• Provide role-based education
• Raise visibility of sustainability actions through design & labeling
Educate and Raise
Awareness
• Reinforce social sharing, promote role models, peer pressure
• Apply gamification (competitions, social media)
Promote Social Sharing
• Provide building performance data and progress-tracking visibility
(dashboards, portals, newsletters, discussions)
Share Data
• Offer a diverse set of financial and non-monetary rewards Provide Incentives
• Evaluate success through formal and informal measurements
• Identify best practices and share results regularly
Measure and Share
Results
2011 Brighter Planet survey: 17% of employees are aware of a program
Increase (since 2009) in the use of e-mail,
intranet sites, social media
2010 Pew Center survey: 89% of companies have engagement measures
for energy efficiency
Most common measures: newsletters & e-mail
(33%), education and training (22%)
Basic Employee
Engagement Best Practice
Awareness & Education Signs & posters Dedicated education time
Online tutorials
Social & Community
Networking Sponsored events (Earth Day)
Green Teams
Online, face-to-face
Community engagement
Data Sharing Newsletters & annual reports Dedicated portals
Dashboards
Individual Incentives Personal motivation Financial incentives
Rewards & recognition
Organization Self-organized, grassroots Responsible executives
Green Teams
Measurement & Results Little or no KPIs, measurement
or reporting
Limited employee surveys
Defined KPIs
Real-time results
Documentation of success
Expanded surveys
9 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Emerging Trends
Corporate Users:
Sector Best Practice
Case Studies
10 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Capital One: “Be Green” Efforts
Overview of Initiatives
● Greenhouse gas emissions reduction
● Green building certifications
● Sustainable paper sourcing
● Waste reduction & recycling
● Green transportation
● Healthy diet
● Native landscaping and gardens
Motivation
● Beat our sustainability targets and deliver
business value
● Educate and engage associates in our
journey
● Foster green behaviors at work and home
Planning
● Created corporate Environmental
Sustainability Office (2008); reports to CRE
● Manages corporate sustainability strategy
11 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Capital One: Environmental
Engagement Through Many Channels
Implementation
● 26 Green Teams manage enterprise & local
awareness, volunteer activities across our
sites
● Created active wiki page for education and
social networking
○Leader and employee blogs
○Sustainability program & progress
○Articles, photos, online contests
○More than 3,000 associates engaged
● Developed online learning tool
● Holds environmental speaker series via
webinars, audio bridge
● Hosts events (Earth Day, Earth Hour, NRD)
and competitions (Reuse a Cup Challenge)
● Experiments with green pilots (ridesharing,
gardens, benefits like solar, EV charging)
12 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Capital One: Met GHG Reduction
Targets, Improving in Sustainability
Rankings and Greening Operations
Challenges
● Measuring engagement
● Catering information to employees who
have various interests and knowledge base
● Competing priorities
Results
● Met five year 10% GHG reduction target in
three years
● Implemented paper procurement policy
● Achieved green building certification for
~45% of office portfolio by EOY 2011
● Improved Newsweek green ranking from
#147 to #80 in 2012
● Achieved ~7.5% associate participation via
wiki page by EOY 2011
13 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Lessons Learned
● Embed sustainability within existing programs
● Continuous education of associates is critical
● Help associates make a local connection and give back to the community
GSA: A Comprehensive Employee and
Tenant Engagement Program
Federal sustainability policy and regulation Overview of Initiatives
Initiatives for employees and tenants
● Energy, Water, Waste reduction, IEQ
● Electronic stewardship, ‘Revolving Doors’
● Workplace, Mobility, Telework
● Sustainable travel programs, Fleet reduction
● Health and wellness (‘Consider the Stairs’, Healthy
food options)
Motivation
● Compliance with executive orders
o Achieve cost savings (EISA)
○ Achieve environmental goals (EO13423,
EISA, EO 13514)
● Increase employee and tenant satisfaction
Planning
● PBS & FAS plan building and procurement training
● CPO & COO drive engagement & tracking efforts
● Green Teams (55+)
○ GSA, Tenants, Champions, and Charters
Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only. 14
GSA: Leveraging Innovative Social Media
Tool
Implementation
Employee Engagement
● Dashboards share building performance data
● Green Teams share Sustainability 101 tips
● Online University courses
oGreen Purchasing
oO&M and the Environment
o FM: Refrigerants and Ozone Depletion
oComing Soon: GSA PBS Sustainability 101
● In-depth Training: Office of Leasing
● Events (Earth Day, Energy Awareness Month,
America’s Recycling Day)
● Challenges linked to events such as office supply
reuse drives associated with moves
● Sustainability Expert Network Directory (SEND)
o Bottom-up peer network
o Searchable visual interface
o Social media enabled (Salesforce Chatter)
7 sustainability categories
950 Subject Matter Experts
Resource Consumption Quarterly Reports
Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only. 15
GSA: Increases Transparency
Implementation (continued)
Tenant Engagement
● Leverages several tools and platforms:
o Sustainability Facility Tool (www.Sftool.gov)
o Energy.data.gov
o Sustainable Supply Chain Community
o Knowledge Network
● Uses sustainable leases, MOUs, FM contracts
Evaluation
● Projected 52 cents per sf ROI from Building Link
● Increased access to internal expertise, reduced
request response time, captured best practices
Lessons Learned
● Focus on data integration before visualization and
sharing
● Share with abandon
● Social media can be an effective sharing and
knowledge management forum
GSA Sustainability Expert Network Directory (SEND)
Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only. 16
Intel: Encouraging Employees to
“Learn, Act, Share”
Motivation
●Align strategically with sustainability goals
●Engage multiple functional groups
● Increase communication & participation
Implementation
●Ties all employee’s variable compensation
to environmental performance
●Provides monetary awards and recognition
for creative sustainability projects:
○Environmental Excellence Awards
○Sustainability in Action (SIA) grants
●Supports Intel Employee Sustainability
Network (IESN)
●Uses ‘Green Intel’ – employee portal &
interactive online community
Results
●Estimated cost savings from SIA projects:
$136 million
● Individual projects save up to $500,000
17 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Source: http://www.siliconrepublic.com/fs/img/news/201110/rs-
426x288/intel-green.jpg
Intel Employees demonstrating a “Sustainability in
Action” project in Ireland.
Walmart: Focusing on Personal
Sustainability
Motivation
●Boost morale & productivity
●Enhance employee health (high rates of
heart disease, diabetes)
● Improve reputation
Implementation
●Launched Personal Sustainability Projects
(PSP) at 130 stores in 2006:
○Home-based, personal approach
○Captain-led education (focus on savings)
○Community programs (e.g., recycling)
○Social sharing
Results
●675k lbs. aluminum, 5.9M lbs. paper, 3.2M
lbs. glass recycled
●20,000 associates quit smoking
●50% associate participation (1.3M)
●Cost: $30M since 2006
18 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Source:
http://walmartstores.com/sites/sustainabilityreport/2007/associatesPer
sonal.html
Walmart Employees’ PSP Commitments
P&G: Local Teams Enabling Greater
Employee Engagement for Sustainability
Motivation
●Reduce environmental impacts & achieve
sustainability targets
● Improve employee awareness & retention
Implementation
●Designates cross-functional sustainability
teams at each site (SAMBA network):
○Comprised of JLL staff, P&G business
unit & safety team members.
○Formulate footprint reduction objectives
and action plans (monthly meetings).
○Share best practices (online forums,
portal, annual conference, Earth Day).
Results
●Achieved 10.87% reduction in energy use
since 2007.
●SAMBA participation grows annually (>500
members in 2012).
Source: http://www.insideinsightblog.com/2011/02/02/photos-of-new-
city-sports-georgetown-store/
P&G’s Earth Week events, 2011.
Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only. 19
Owners
20 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
●Reduced O&M Costs
●Reduced Environmental Impacts
●Higher Occupancy Rates & Tenant Satisfaction
● Improved Ability to Achieve Green Certification
●Enhanced Brand and Reputation
●GPT reported a 29% reduction in energy
costs in its retail portfolio after providing a
tool to retail tenants to assess the ecological
footprint of their fit-out designs.
●Hermes Real Estate’s (NY) developed an
educational program that reportedly
reduced energy consumption, decreased
waste to landfill, and lowered water use
by 18% in 2008
21 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Key Drivers for Tenant Engagement
22 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
• Decide to focus on tenant executives or employees, or both
• Identify initiatives with greatest impact Define Program Scope
• Update lease and service contracts (lease, MOU, FM contracts)
• Incorporate updated design and construction guidelines, data sharing
clauses, and tenant policies
Engage Tenant
Executives
• Communicate regularly
• Host events (Earth Day, Earth Hour, Climate Week)
• Establish joint owner-tenant committees
Engage Tenant
Employees
• Modify tenant satisfaction surveys to address sustainability
• Distribute special surveys on engagement for sustainability Measure
• Disseminate best practices, results using diverse methods
• Consider real time data sharing, use of proprietary tools
Share Results
Decision Framework
Infrequent newsletters, tenant notices,
and events
23 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Emerging Trends
Advanced tenant engagement programs
build on contracts, real-time data
sharing, and regular communication
TENANT EXECUTIVES
Communication
Bentall Kennedy
PRUPIM
Tenant
Committees
GPT
Land Securities
Sponsored
Events
Clarion Partners
GPT
PRUPIM
Measurement &
Results
Bentall Kennedy
GPT
Hermes
Sustainable Lease or MOU
Construction &
Design Guidelines
bcIMC
Bentall Kennedy
Investa
Data
Sharing
Hermes
Land Securities
PRUPIM
Others
Tenant
Policies
Hermes
Investa
FM
Contracts
Clarion Partners
Hermes
TENANT EMPLOYEES Direct Engagement
Owners:
Sector Best Practice
Case Studies
24 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Brandywine: Tenant Engagement
through Effective Building Signage
Overview of Initiatives
●Energy, waste, water conservation
●Healthier office environments including:
○green cleaning supplies
○chemical supply management
●Alternative transportation
Motivation
● Improve building performance
●Enhance tenant satisfaction and retention
Implementation
●Established 2012 objectives for 7 practice
areas (see list to left)
●Relies on regional Captains to help tenants
with sustainability initiatives (e.g., single-
steam recycling, LEED practices, car
pooling)
25 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Brandywine: Towards More Data
Sharing
Implementation (continued)
●Created building signage to encourage
sustainable behavior (Virginia, 2012)
●Uses Twitter for social sharing
●Provides monthly updates on ENERGY
STAR scores (EPA contest)
●To require data sharing in future leases
●Communicates progress via newsletters
Challenges
●Some tenants do not readily share data
●No management structure for aggregating,
verifying, analyzing data
●Smaller tenants are not as inclined to be
engaged in sustainability efforts
●Emperor’s new clothes syndrome
26 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Brandywine: Towards Portfolio
Standards
Results
●Green cleaning program at 75% of portfolio
●Sustainable material purchasing at 72% of
portfolio
●Responsible landscaping and integrated
pest management at 50% of portfolio
●Water reduction strategy at 93% of portfolio
Lessons Learned
●Ensuring that all property managers and
tenants have access to data is critical to
effective engagement
●Smart building labels raise tenant
awareness and conditions positive behavior
●Consistency of efforts and standards across
regions tend to enhance level of
engagement
27 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Clarion Partners: Regular Events
Foster Stronger Engagement
Focus of Tenant Engagement Program
●Energy, waste, recycling, water
●Alternative transportation
● Indoor air quality (IAQ)
Motivation
●Reduce operational impact and expenses
● Increase efficiency, improve ENERGY STAR
rating, potentially pursue LEED certification
● Improve tenant satisfaction and retention
Implementation
●Efforts driven by asset managers, FM
service providers (CBRE, Akridge)
●Documents best practices (sustainability
website)
●Uses green leases or work letters
●Hosts regular events (Earth Day, Climate
Week, Sustainability Drives) with vendors,
utilities present
28 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Clarion Partners’ 245 Park Avenue, New York, NY
LEED Gold certified 2012, 1.7 million sq. ft.
JV between Clarion Partners/Brookfield Properties
Clarion Partners: Seeking Greater
Tenant Enthusiasm
Implementation (continued)
●Communicates progress via newsletters,
electronic tenant handbook
●Tracks energy data and ENERGY STAR
scores via MACH Energy and Portfolio
Manager
●Addresses sustainability in tenant survey
Challenges
●Limited human resources at corporate level
●Lack of control (50% of assets are joint
ventures)
●Difficulty of measuring results and success
Lessons Learned
●Publicity and visibility can yield significant
year-long results
●Tenants are very enthusiastic about
sustainability, but often wary to share costs
●Monitoring and results tracking are critical to
leverage successes from engagement
29 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Clarion Partners’ Lenox Building, Atlanta, GA
The Lenox Building, led by Jeff Peshut and Cheryl
Messenger of CBRE, celebrated by extending Earth Day
into a whole week of activities including an e-waste drive
or recyclable electronic items, a “Recycling 101” session
giving out information about free recycling services to
tenants, and a tenant appreciation lobby social.
USAA: Tenant Interest Drives Success
Focus of Tenant Engagement Program
●Recycling
●Energy efficiency
●Green certification
Motivation
●Meet demand for LEED & ENERGY STAR
buildings from tenants, investors
●Enhance brand & reputation
Implementation
●Efforts vary by managers
●Hosts events (Earth Day, quarterly town hall
meetings, events in lobby)
●Forms joint green teams (FBI, Gtech
buildings, Chicago)
●Communicates progress via newsletters, e-
mail, & public website (WorkSpeed)
30 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
2011 “Spring into Green” Event
Source: USAA
USAA: Towards a Comprehensive Program
Implementation (continued)
●Distributes manuals for tenant
improvements (TI)
●Develops signage for recycling, energy, etc.
Challenges
●Limited human resources
Lessons Learned
●Visibility of activities is critical to success
and participation
●Strong commitment from local managers is
necessary
●Comprehensive signage is an effective, low-
cost strategy
31 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Source: USAA
USAA’s 350 Las Olas Blvd., Ft. Lauderdale
Oxford Properties Group: Strategic
Goals for Engagement
Motivation
● Improve performance of managed assets
and communicate it to tenants.
● Improve tenant retention and satisfaction by
supporting their sustainability goals.
Implementation
●Chartered “Sustainable Intelligence”
program includes strategic goals for tenant
and stakeholder engagement.
●Property teams engage tenants through:
○Joint green teams
○Hosted events, building tours
○One-to-one tenant meetings
○Communication (e-mails, posters,
Facebook)
● Implementing Zerofootprint VELO energy
use displays (Royal Bank Plaza, Toronto).
Results
●Achieved customer satisfaction of 90% in
2012, up from 87% in 2010.
32 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Source: http://www.insideinsightblog.com/2011/02/02/photos-of-new-
city-sports-georgetown-store/
Oxford Property Group’s Royal Bank Plaza, Toronto,
ON.
GPT Group: Engaging Stakeholders for
Sustainability
Motivation
●Boost occupancy rates, tenant satisfaction
● Improve operational efficiency
●Enhance brand & reputation
Implementation
●Uses five key approaches to engagement:
○Face-to-face direct dialogue
○One-way tenant surveys
○Two-way partnerships through MOUs
○Regular communication and reporting
○Online feedback tools
●Allows all retail tenants to utilize
Environmental Footprint Calculator
Results
● Increased waste diversion from 29% in 2005
to 50% in 2010
●Use of calculator resulted in reduced average
energy consumption of 29%
33 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Source: http://www.gpt.com.au/content.aspx?urlkey=Sustainability
GPT Group’s Stakeholder Approach to Engagement
Bentall Kennedy: Promoting Tenant
Policies for Sustainability
Motivation
●Maintain certification of LEED properties
● Increase appeal for potential clients
● Improve operational efficiency
Implementation
●Conducts periodic tenant surveys
●Encourages face-to-face dialogue with
tenants and their employees.
●Communicates regularly
●Upgrades leases with green clauses
●Utilizes joint tenant sustainability committees
●Distributes Sustainable Tenant Improvement
Manual
Results
● In 2011, 60% of tenants implemented
sustainability practices (up from 40%, 2008)
●Flat carbon footprint despite 5% growth
34 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Source:
http://www.betterbricks.com/graphics/assets/documents/Kennedy-
Assoc-TI-guide_2010.pdf,
● Occupant engagement for sustainability is an important means to bridge the
gap between predicted and actual building performance, leading to
energy and other savings averaging 9-10%.
● Companies develop comprehensive occupant engagement programs that
go beyond the more familiar energy, water, and waste reduction initiatives to
encompass health, transportation, and community partnerships.
● Corporate users aim at sustained behavior change, focusing employee
engagement programs on four areas – awareness and education, social
networking, data sharing, and incentives.
● Owners engage tenant executives through amended leases and service
contracts, incorporating sustainability clauses; they engage tenant employees
through communications, sponsored events, and joint owner-tenant
committees.
● Companies utilize advanced technology platforms to increase participation.
● Leaders capture and document employee feedback and results to
evaluate and constantly improve programs.
35 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
Key Takeaways
Q&A: Discussion
36 Sustainable Business & Enterprise Roundtable © 2012 Sustainability Roundtable, Inc. Confidential – For use in connection with SR Inc Services only.
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