obtaining the benefits from benefits june 2012

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Half day open training event delivered in Toronto.

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Obtaining the benefit from benefits

by Toronto Training and HR

June 2012

Page 2

Contents3-4 Introduction to Toronto Training and HR5-6 Drill7-10 Categories of benefits11-12 Work-related benefits13-16 Common measurements of benefits

effectiveness17-19 Comparing dental benefits20-21 Calculating return on investment22-23 Strategic perspectives on benefits24-25 Workplace benefits fraud26-27 Non-cash benefits28-29 Flexible benefits30-31 Alternative approaches32-33 Driving behaviour through benefits34-35 Different strokes36-38 Factors to consider when designing a

benefits package39-40 Successful reward strategies41-52 Case studies53-54 Conclusion and questions

Page 3

Introduction

Page 4

Introduction to Toronto Training and HR

• Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden

• 10 years in banking• 10 years in training and human resources• Freelance practitioner since 2006• The core services provided by Toronto Training and HR

are:- Training event design- Training event delivery- Reducing costs- Saving time- Improving employee engagement &

morale- Services for job seekers

Page 5

Drill

Page 6

Drill

Page 7

Categories of benefits

Page 8

Categories of benefits 1 of 3

SEVENPensionsPersonal securityFinancial assistancePersonal needsCompany cars and gasOther benefitsIntangible benefits

Page 9

Categories of benefits 2 of 3

FOURPersonal security and healthJob, status and seniority-relatedFamily-friendlySocial or lifestyle benefits

Page 10

Categories of benefits 3 of 3

THREEFinancial securityFinancial assistancePersonal needs

Page 11

Work-related benefits

Page 12

Work-related benefits

AccommodationMortgage assistance, loans and discountsRelocationTravel and subsistence

Page 13

Common measurements of

benefits effectiveness

Page 14

Common measurements of benefits effectiveness 1 of 3

Benefits as a percentage of payroll (pattern over a multi-year period)Benefits expenditure per full-time equivalent (FTE) employeeBenefits costs by employee group (full-time vs. part-time, union vs. non-union, office, management, professional, technical, etc.)

Page 15

Common measurements of benefits effectiveness 2 of 3

Benefits administration costs (including staff time multiplied by the staff pay and benefits costs per hour)Health-care benefits costs per participating employee

Page 16

Common measurements of benefits effectiveness 3 of 3

METHODS OF GAUGING SUCCESSImproving employee satisfaction with the overall benefits programAchieving a certain set participation rate or goalReducing benefits costsAdding more benefits options

Page 17

Comparing dental benefits

Page 18

Comparing dental benefits 1 of 2

Network matchDental claim v medical claimOral surgeryTo-go featuresFamily share plansDiagnostic & preventativeFrequency of cleaningsOrthodontic age

Page 19

Comparing dental benefits 2 of 2

Balance billing-above usual and customary chargesOut of networkPeriodontics and endodonticsWaiting periods for major services and orthodontiaCredit for deductiblesClaims experience and reportingExclusions

Page 20

Calculating return on investment

Page 21

Calculating return on investment

Select a metricEstablish a baselineSubtract the baseline from the metric throughout the duration of the rewards programDivide by program costsGet the return on investment

Page 22

Strategic perspectives on benefits

Page 23

Strategic perspectives on benefits

Benefits absorb social costs for health care and retirementBenefits influence employee decisions about employers (e.g., recruitment and retirement)Benefits are increasingly seen as entitlementsBenefit costs average over 40% of total payroll costs

Page 24

Workplace benefits fraud

Page 25

Workplace benefits fraud

PreventionDeterrenceDetectionInvestigationRecovery and remediation

Page 26

Non-cash benefits

Page 27

Non-cash benefits

Childcare provisionLife assurancePaid leaveMedical checks

Page 28

Flexible benefits

Page 29

Flexible benefits

Within benefit flexibilityAcross-benefit flexibility

Problems with flexible benefits

Page 30

Alternative approaches

Page 31

Alternative approaches

Reactive approachProactive approachPreventative approach

Page 32

Driving behaviour through benefits

Page 33

Driving behaviour through benefits

Establish objectivesDesign architectureCommunicateKnow the barriers

Page 34

Different strokes

Page 35

Different strokes

Baby boomersGeneration XGeneration YGeneration Z

Page 36

Factors to consider when designing a benefits package

Page 37

Factors to consider when designing a benefits package 1

of 2Who should be protected or benefited?How much choice should employees have?How should benefits be financed?Are the benefits legally defensible?

Page 38

Factors to consider when designing a benefits package 2

of 2DECISIONS TO MAKEThe range of benefits offered to employeesThe scale of the benefits providedThe overall ‘spend’ on benefits compared to total remunerationHow benefits are allocated to employees

Page 39

Successful reward strategies

Page 40

Successful reward strategies

Recruit the right peopleInvest in themAgree clear objectivesSet standards and examplesThe payback

Page 41

Case study A

Page 42

Case study A

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Case study B

Page 44

Case study B

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Case study C

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Case study C

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Case study D

Page 48

Case study D

Page 49

Case study E

Page 50

Case study E

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Case study F

Page 52

Case study F

Page 53

Conclusion and questions

Page 54

Conclusion and questions

SummaryVideosQuestions

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