nonprofit success - sap litmos© 2016 calliduscloud – proprietary & confidential roadblock...

© 2016 CallidusCloud – Proprietary & Confidential

Nonprofit Success

+

Without Sacrifice

hosted by:

M O R E T H A N C O O K I E S

G I R L S C O U T M I S S I O N

Girl Scouting builds girls of courage, confidence, and character, who make the world a better place.

© 2016 CallidusCloud – Proprietary & Confidential

© 2016 CallidusCloud – Proprietary & Confidential

© 2016 CallidusCloud – Proprietary & Confidential Empower, equip and enlighten volunteers

•  Who you answer to •  Performance indicators •  Strategy and goals •  Funding •  What drives you

NONPROFIT vs PROFIT

S W O T

Strengths Weaknesses

Opportunities Threats

Roadblocks and Solutions

© 2016 CallidusCloud – Proprietary & Confidential

ROADBLOCK

We were siloed

SOLUTION

•  Lurking •  Sharing •  Collaborating

RESULT

•  Inspiration •  Fellowship •  Reduced

development cost

© 2016 CallidusCloud – Proprietary & Confidential

ROADBLOCK

Native expertise

SOLUTION

•  Tutorial trolling •  Patience •  Asking for help •  Making use of

support

RESULT

•  Academic collaboration

•  Volunteer buy-in

•  Professional contributions

© 2016 CallidusCloud – Proprietary & Confidential

Volunteer Sources •  Existing volunteer base •  Internal volunteer

recruiting •  LinkedIn or Craig’s List •  Volunteermatch.org •  Catchafire.org

© 2016 CallidusCloud – Proprietary & Confidential

ROADBLOCK Content Development Slow & Expensive

SOLUTION

• Limited bells and whistles

• Use what you have • Agency content • Litmos content • Workflow template

RESULT

• Allowed a fast, robust launch

• Cost containment

© 2016 CallidusCloud – Proprietary & Confidential

ROADBLOCK Funding and influence limited

SOLUTION • Found champions •  ID’d winners • Gathered data • Educated

gatekeepers • Glammed us up

RESULT

• Budgeted! • Better connections • Higher learner

satisfaction with training

© 2016 CallidusCloud – Proprietary & Confidential

ROADBLOCK

Detractors or Unrealistic Expectations

SOLUTION

•  Provide industry data

•  Set boundaries

RESULT

•  Partner patience

•  Strategic postings

© 2016 CallidusCloud – Proprietary & Confidential

Sample of a Development Cost Calculator

© 2016 CallidusCloud – Proprietary & Confidential

ROADBLOCK Diverse Membership

SOLUTION

• Sensitive transition • Accessibility

options • 6-7th grade reading

level • Language options

RESULT

• Learners feel included

• Satisfaction high

© 2016 CallidusCloud – Proprietary & Confidential

ROADBLOCK Unaccounted Maintenance Needed

SOLUTION

•  Routine update calendar

•  Agency revision dates •  Set triggers in file and

policy practice •  Include invitation to

correct in surveys

RESULT

•  Teams and volunteers feel like contributors

•  Less work for team •  Long view of learning

© 2016 CallidusCloud – Proprietary & Confidential © 2016 CallidusCloud – Proprietary & Confidential

Content Development Tips

•  Practice content sacrifice

•  Utilize apps like Canva, Prezi or

Powtoons

•  Connect learning to service

•  Offer carrots when you can

•  Use reflective techniques for review

•  Give a mental model

•  Test, test, test

© 2016 CallidusCloud – Proprietary & Confidential © 2016 CallidusCloud – Proprietary & Confidential

Assessment Tips

•  Avoid “trick” questions

•  Confirm and reinforce content

•  Consider hints or feedback

•  Use a variety of question types

•  Promote reflection

•  Nudge personal application

•  Try free text questions

•  How about an Easter egg?

© 2016 CallidusCloud – Proprietary & Confidential

Keeping Learners Engaged

Don’t“JustPushPlay” • Learnerswillcheckoutwatchingvideos• Buildsomeac>onintoyourmodules• Avoidreadingcontentfromaslide

LetLearnersPull• Helpthemseeareasontousetheinfo • Fosterasenseofcuriositywithprobingques>ons• Useaques>onorproblem

IndulgetheNeedtoNavigate• Shownav>psatthestart• Avoidlockingnaviga>on• Afraidthey’lljustclickthrough?Makeitmorerelevant!

© 2016 CallidusCloud – Proprietary & Confidential

Keeping Learners Re-Engaged

InviteThemBack•  Uselibrary,boostandrecommendedcourses•  Setupcoursesasresources•  Offerincen>vesforcon>nuingeduca>on

ConnectThem•  Toeachother •  Toaddi>onalresources•  ToSupport

AvoidBurnout• Makelearningfunandrelevant•  Valuetheir>mewithcontentsacrifice•  Showapprecia>onwithqualityfeedback

© 2016 CallidusCloud – Proprietary & Confidential © 2016 CallidusCloud – Proprietary & Confidential

Trends to Follow

•  Gamification and badges

•  Micro-learning

•  Storytelling

•  Continued increase in mobile

access

•  Social elements, or informal

learning

•  Blended learning

© 2016 CallidusCloud – Proprietary & Confidential © 2016 CallidusCloud – Proprietary & Confidential

•  Approach sponsors that relate to your field

•  Sell your courses

•  Sell a subscription to eLearning content

•  Seek grants

•  Add community development courses to your

curricula

•  Get departments that benefit to pitch in

Funding Ideas

WINS

•  Fresh points of view

•  High satisfaction levels

•  More meaningful in-person courses

•  Collaborating with thought partners

•  Litmos

WINS

•  3,800 users

•  Entry-level outdoor class: 280%

•  New leader “Getting Started” series: 190%

•  High satisfaction

© 2016 CallidusCloud – Proprietary & Confidential

Questions

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Litmos.org

Phone: (925-251-2220) Email: nonprofit@litmos.com