nbfc 2 - tejora.com · summary indian nbfc’s credit share ( between 2005 to 2015 ) 10% to 13%...
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NBFC 2.0
Table of Contents
© 2016, Tejora Private Limited
Summary01Exploring the Silver Lining02NBFC 2.0 the Winners of Next Decade03Tejora’s Ways to Make it Happen04The 5 Pillars & Tejora Products05Digitizing Other Line of Business06Quick Facts07Key Technology Strengths08
Summary
Indian NBFC’s Credit Share ( Between 2005 to 2015 ) 10% to 13%
UP FROM
Surprise Domains contributing to Share Growth apart from traditional domains like Commercial Vehicle (CV)
@ 13% credit penetration, India is well behind other economies
We expect the growth in NBFC credit to further accelerate over the next 5 – 10 years Promise of acceleratedgrowth is predicted on NBFC sector transforming itself to serve latent credit needs of emerging India.
This Success attributed to sharp focus on product lines leading to:
• Better Cost Control• Bad debt Control
• Better Customer Service• Consequent faster growth at higher profitability compared to banks
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THE GOOD
THE BAD
THE SILVER LINING
They are here to stay
Thailand & Malaysia 25% China33%
Mortgages is the new Kid in the block
Problem Statement : Both Consumption as well as commercial credit demand are characterized by lack of income proof documents owing to large scale self employment in the country.
The Hope : Lack of documents can now be compensated by huge amount of surrogate data available.In digital ecosystems, NBFC’s have to find a way to use the digital surrogate data to make better credit decisions.
Indian consumer & businesses are adopting digital at a rapid pace.
NBFC’s have to embrace digital to dramatically enhance internal productivity:
• SALES
• OPERATIONS
• PRICING
and to reimagine the end to end customer experience.
Exploring the Silver Lining
© 2016, Tejora Private Limited
NBFC 2.0 the Winners of Next Decade
© 2016, Tejora Private Limited
2005 to 2015
2015 to 2025NBFC 1.0: Traditional Source of Advantage
NBFC 2.0: New levers available• High touch model for credit, risk management, and collections• Mostly stand alone end to end business model• Sharp focus on a product-customer segment• Mostly physical model heavy on cash
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Explosion in surrogate data availability and data science to establish credit worthiness :
E-commerce platforms, retailers, social media, bill payments, statutory filings etc.
Partnerships can create compelling customer propositions with embedded lending :
OEMs |Retailers-market places | Payment Banks
Diversified model with synergy across product segments driven by customer data
capture and backed by analytics
Bionic model-with synergic combination of human and digital processes and
ininterface to customers
The technological and digital consumer trends require NBFCs to adjust to the new opportunities. Credit has to be data enabled, given the huge surrogate data captured in the digital age. NBFC’s should forge partnerships to create differentiated customer experience. Data analytics can create synergies between different product economics. And cash has to give way to electronic fund flow.
Tejora’s Ways to Make it Happen
Tejora enables NBFCs to strive for excellence in five pillars:
CUSTOMER EXPERIENCE SALES OPERATIONAL EXCELLENCE CREDIT & COLLECTIONS EFFECTIVE PRICING
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The 5 Pillars & Tejora Products
• Property Finance Approval System
• Credit Bureau Check
• Verification Engine
DSA Management System
• Electronic Operations Process Manual
• Enterprise Portal Solution
Collections Framework
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Opensource Technologies
PROPERTY FINANCE APPROVAL SYSTEM
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Who Benefits : The Retail Assets Department
Product Highlights CUSTOMER EXPERIENCE
Tejora’s PFAS provides Loan Origination System for Property Loan, Balance Trans-fer and Loan Against Property.
Integrated with Credit Bureaus to get Credit Score and rule engine is developed that include Rules on basis of Credit Score, Demographic Values and customer data to derive Loan Eligibility and Eligible Amount.
SSystem Caters to Property Loan for Build-ers and individual Units. In case of Builders, APF (Approved Project for Finance) letter is generated, which can be used by Individ-uals while purchasing flats. This provide fa-cility that Individuals need not re-submit property documents.
© 2016, Tejora Private Limited
Product Benefits CUSTOMER EXPERIENCE
PFAS as a product do not just offer a loan but the entire experience of search , choice , and ownership.
The illustThe illustration shows how the home loan journey get redesigned by some players from imagining a dream house , looking for available choices, legal & technical due dili-gence , buying , taking a mortgage , to com-pletion of interiors.
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CREDIT BUREAU CHECK VERIFICATION ENGINE
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Who Benefits : KYC / Loan (Pre) Approving Department
© 2016, Tejora Private Limited
Product Highlights CUSTOMER EXPERIENCE
With increasing digitization of ecosys-tems , more & more data on borrowers is available electronically.
Tejora’s proprietary credit bureau mid-dleware and verification engine are leveraged towards credit analytics, e-KYC and monitoring .
One major source of data is e-com-merce market place & Tejora’s inter-facing expertise will give excess to massive data of over a million SME sellers which can be used to create straight through lending systems.
DSA MANAGEMENT FRAMEWORK
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Who Benefits : The Sales Department
Payout Calculation Exceptions / Deviations
Arrears/ Wrong Booking
Change/ Confirmation Workflow (if required)
Verification with Digital Signature/ Signature Scanned Copy Upload (if required)
Payment Release Check with RAMCO and get PRF no, Invoice dates, Paid data
DSA Payout Statement
Forwarded to DSA
Slab Manager+ Incentive
DSA Group Handling
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Product Highlights SALES & PRODUCTIVITY
Direct Selling Agent (DSA) Manage-ment System - NBFC has got chain of DSAs across multiple products like Car Loan, Home Loan, Personal Loan, Loan Against Property, CV/CE and Credit Card.
System enables Product Managers to define payout algorithm and calculates payout for each DSA, auto-generates Invoice and sends request to payment processing system
© 2016, Tejora Private Limited
Product Benefits SALES & PRODUCTIVITY
Tejora’s DSA Management framework can enhance salesforce productivity by as much as 25%.
Mobility Solutions allows alerts for action to be pushed to them in time , provide product information at their finger tips, help on the spot closure
ELECTRONIC OPERATIONS PROCESS MANUAL
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Who Benefits : The Retail Back Office Department
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Product Highlights OPERATIONAL EXCELLENCE
Department and Role based system that gives complete flow and knowledge content to educate all employees of NBFC processes to ensure NBFC processes and compli-ance are followedAccess based system that personalize Processes to be displayed on basis of Business Role and DepartmentBusiness Analysis of each process with respective De-partment heads and business team.Separate Section for compliance regulations that must be followed for each process for
eg. For Cheque deposit above 50,000, KYC document is must. Any section that include some software, Education Video for System Tour Guide is provided. This is to edu-cate users of system screens and usage.
ENTERPRISE PORTAL SOLUTION
Who Benefits : The HR / Corporate Communication Department
© 2016, Tejora Private Limited
© 2016, Tejora Private Limited
Product Overview OPERATIONAL EXCELLENCE
EnterpriseGateway
Enhanced Multiway CommunicationTop-Down, Bottom-Up, Peer to Peer
Enterprise Collabration& Social Communication
Awards & RecognitionUnified frontend forMultiple Applications
AEP
Service Layer
CBS LMS HRMS Approval
Multiplatform SupportWeb+Android+iOS+Tab
Employee Self Services
Enterprise Chat+In chat Approval
Gateway to Knowledge(Industry update, Bank News, Collaterals & Circulars)
© 2016, Tejora Private Limited
Product Highlights OPERATIONAL EXCELLENCE
As a solution, Tejora designed a complete One stop Shop which provides unified front end based on customer role, designation and applications that he is permitted to access
At the back end, complete Service Oriented Architecture is established to interact with multiple systemsRight from Attendance Marking to actual operations for eg, For teller, making entry to core on cash receipt is done through the same channelAlso, unified Notification engine was developed that provides notification across multiple systemAlong with Work related features, A complete suite of Social Widgets is provided. For eg.: Company News, emplemployee Birthdays, Facebook like Microblogging, Chat, Quizz, Polls, Policies, Awards, Calendar Management, Document Management, Project Management, RSS Feed integrationand discussion forumsArchitecture to cater to 42000 concurrency and optimized to handle multiple Batch Jobs at same timeOn top of that:- There’s a complete concept of Gamification where Loyalty Points are given to customer on basis of his social interactions, Work and his participation across multiple NBFC Driven programmes
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Product Benefits OPERATIONAL EXCELLENCE
Tejora’s Enterprise + Process-Knowledge Portal solution, includes an end to end digi-tized process.
This ensures improvement in service , re-duced costs and reduce operations risks.
The illustration exhibits the impact of rigor-ous process digitization at a Tejora client.
Fulfillment of first touch point
Paper truncation at first instance
System driven checks for operations risks
National Centralization
Proactive end to end visibility to customer
Single face of company across multiple channels
ENTERPRISE DEBT RECOVERYMANAGEMENT FRAMEWORK
Who Benefits : The Retail Assets - Collections Department
© 2016, Tejora Private Limited
© 2016, Tejora Private Limited
Product Highlights CREDIT & COLLECTIONS
Allocated Data
Fin One Fin AcleSource 1 Source 2 Source 3 Source 4 Source N
Tallyman Staging
Receipts + Application Legal
Billing
Collections Sales Settlement Automated Payment Processing
Host systems
Collections Framework
Allocations Engine
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System Vision
System Vision
Gateway to Business Knowledge
Agency Management
Costs - 15-20%reduction in processing costs
Device agnostic, seemlessWeb & Mobile experiece
An Executor of BusinessTransactions
Facilitator of EnterpriseCollaboration 1
2
3
5
Device agnosti
c,
seemless Web
&
Mobile experie
ce
4
Productivity - 25%+ in
crease
across functions
Zero Licensing Fee
© 2016, Tejora Private Limited
© 2016, Tejora Private Limited
Product Benefits CREDIT & COLLECTIONS
Improved collection efficiency
Tangible benefits
Offering self-service and a multi-channel approach can improve efficiency in debt collection at Bank. The framework can be expected to bring in a major shift in the Debt Service Management strategy and improved collection efficiency.
Reduced credit loss: Debt collection performance improvement helps in credit loss savings. Basis existing client information, in case of automobile loans, the bank achieved 50% increase in debt collection, thus experiencing substantial reduction in credit loss. More reduc-tion can be achieved as the centralized allocation is linked to team performance.Improved manpower utilization: Optimized allocation aided better utilization of manpower. Automated and centralized allocation, in case of credit cards and personal loans, can be done by using 80% less manpower.Reduced turnaround time (TAT): The TAT for allocation can reduce from five to six days to three to four hours, thereby providing more time to collectors on field to resolve cases.Transparency: Since the allocation rules are agreed upon and deployed by a central team in line with business objectives, the system gives high transparency
Intangible benefitsCustomer delight: The use of soft touch channels for first time defaulters and cases with low outstanding amounts and allocating the same employees for customers availing multiple loans have reduced escalations and resulted in customer delight.Direct collections: The debt collection by bank employees (rather than the traditional model of collecting through trained agents) has increased by 78% in one of the asset products.
Across Departments Successfully Showcased expertise
Brokerage
Retail Management
Investment Banking
Cards &Payments
Consumer Lending
Human Resource
Governance Risk & Compliance
Legal
Retail Banking
SME Lending
Asset & Wealth Management
Corporate Banking
Consumer Lending
Supply Chain Finance
Digitizing the other line of business
Bespoke Solutions
© 2016, Tejora Private Limited
TECHNOLOGY CONSULTING TOWARDS DIGITIZING ENTERPRISES
EXPERTS ON OPEN SOURCE TECHNOLOGIESSOLUTION
CONCEPTUALIZING TO EXECUTION
COST EFFECTIVE
BESPOKE SOLUTIONS
USER TRAININGS
SUPPOSUPPORT & MAINTENANCE
Years of Industry Experience
13 450+Major
Product Releases worldwide
8Average Years of Customer Stickiness
300+Engineer’s Strength
90%Employee Retention
Quick Facts
© 2016, Tejora Private Limited
© 2016, Tejora Private Limited
Key Technology Strengths
System is developed using Open Source Technology Stack
MySQL(Open Source SQL Database)
Vulnerability Assessed,Application Secure and Penetration Tested SystemHorizontal & Vertical
Scalable Architecture withLoad Testing done for
1500-2000 Concurrent Users
Separate Media Server for File delivery and storage
Active Directory Authenticated and HRM Integrated System Case Based Activity Trail
to track all the activities (Add/Edit/Updates) for entire Life Cycle
NO
SOFTWARE
LICENSE
COST
© 2016, Tejora Private Limited
www.tejora.com sales@tejora.com
Tejora Private Limited Unit # 10 - 13, 3rd Floor, 'A' Wing, Prism Towers, Mindspace, Goregaon West, Mumbai 400104, Maharashtra, India.
+91-22-40780780
India UAE AustraliaUSA
We are a Technology Company Adding value in industries like Banking, Financial Services, Retails, Communication & Technology
Core Offerings
14 years old, founded in 2003
Employee strength of 300
“Client-first” culture
Employee stickiness 85%
Customer stickiness Average 8 years
Cost-effective and nimble.
Innovation
Cost-effective solutions delivered faster.Innovate to Simplify.
Quality
Completeness and Correctness in every work-product.Fanatic Attention to Detail.
Best People
Attracting, developing & retaining the best talent.Be utmost sincere with a can-do attitude.
Accountability
Dedication & Responsibility.We deliver on all fronts.
Products> Property Finance Approval Systems> Chatbot
> Trading Portal> Enterprise Application Integration
Services> Bespoke Product Development• Product Development
• Product Re-Engineering
• Testing & Validation
Staff Augmentation
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