monique hoffman visual resume

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Monique Hoffman’s Monique Hoffman’s Visual ResumeVisual Resume

Hello, my name is Hello, my name is MoniqueMonique

and I am a Charismatic and I am a Charismatic Hospitality Leader …Hospitality Leader …

My Hospitality Career started more My Hospitality Career started more than 22 years ago …than 22 years ago …

Here …Here …

at Hagar’s Café in the at Hagar’s Café in the Norseman Inn – Norseman Inn – Camrose,Camrose,

my humble beginningsmy humble beginnings ……

And here …And here …

Best Western BonnyvilleBest Western Bonnyville March 2009 – July March 2009 – July 20092009 Director of Sales & MarketingDirector of Sales & Marketing

Responsible for maximizing the occupancy and Responsible for maximizing the occupancy and the average daily rate of the hotel, while the average daily rate of the hotel, while upholding excellent guest service and upholding excellent guest service and accommodations to all guests. Worked closely accommodations to all guests. Worked closely with the hotel’s preferred accounts and group with the hotel’s preferred accounts and group reservations. Managed the sales effort and reservations. Managed the sales effort and supported the General Manager on operational supported the General Manager on operational issues. Demonstrated excellent communication issues. Demonstrated excellent communication skills, both written and verbal. skills, both written and verbal. 

Best Western BonnyvilleBest Western BonnyvilleGeneral ManagerGeneral Manager

Overseen all aspects of the hotel Overseen all aspects of the hotel operations including: guest relations, operations including: guest relations, front desk, housekeeping, maintenance, front desk, housekeeping, maintenance, finances, team building, and staff finances, team building, and staff development. Possessed strong development. Possessed strong communication skills, both verbal and communication skills, both verbal and written, and demonstrated outstanding written, and demonstrated outstanding leadership. Delegated responsibilities, leadership. Delegated responsibilities, organized complex projects, and organized complex projects, and established priorities consistent with established priorities consistent with hotel objectives.hotel objectives.

July 2009 – January 2010July 2009 – January 2010

January 2010 – January 2010 – February 2011February 2011 The Noodle HouseThe Noodle House Bonnyville & Bonnyville & WetaskiwinWetaskiwin General ManagerGeneral ManagerManage all areas of operations within the Restaurant including Manage all areas of operations within the Restaurant including marketing and human resources, while ensuring the Company's marketing and human resources, while ensuring the Company's standards of quality, service and operations are standards of quality, service and operations are maintained. Manage operations during scheduled shifts that maintained. Manage operations during scheduled shifts that include daily decision making, staff support, guest interaction, include daily decision making, staff support, guest interaction, scheduling, planning, while upholding standards, product scheduling, planning, while upholding standards, product quality and cleanliness. Prepare schedules and ensure that the quality and cleanliness. Prepare schedules and ensure that the restaurant is staffed for all shifts. Staffing, training and restaurant is staffed for all shifts. Staffing, training and developing team members through orientations, ongoing developing team members through orientations, ongoing feedback of performance expectations and conducting feedback of performance expectations and conducting performance reviews on a regular basis. Identifying operational performance reviews on a regular basis. Identifying operational opportunities to build sales and control costs; developing and opportunities to build sales and control costs; developing and implementing plans to address opportunities (i.e., R&M, implementing plans to address opportunities (i.e., R&M, marketing). Perform liquor, wine and beer checks in order to marketing). Perform liquor, wine and beer checks in order to ensure proper invoicing. Ensure proper security procedures ensure proper invoicing. Ensure proper security procedures are in place to protect employees, guests and Company assets. are in place to protect employees, guests and Company assets. Prepare end of shift reports including Daily Labor Control, Prepare end of shift reports including Daily Labor Control, Daily Food Control, and Daily SalesDaily Food Control, and Daily Sales

Through my work as a Software Installer & Trainer with MBS and Through my work as a Software Installer & Trainer with MBS and SoftBrands I completed many installs at various locations SoftBrands I completed many installs at various locations throughout North America …throughout North America …

I have excellent PMS I have excellent PMS comprehension with …comprehension with …LanMark

MedallionWinPM

My Education … My Education … DiplomaDiploma General High School DiplomaGeneral High School DiplomaSeptember 1992 - June 1994 September 1992 - June 1994 TerraTerraCollege DiplomaCollege Diploma Computerized Office AdministrationComputerized Office AdministrationOctober 1995 - June 1996October 1995 - June 1996CDI College of Business and CDI College of Business and TechnologyTechnologyCollege DiplomaCollege DiplomaLegal AssistanceLegal AssistanceJune 1999 June 1999 International Correspondence SchoolInternational Correspondence SchoolCollege DiplomaCollege DiplomaHotel and Restaurant ManagementHotel and Restaurant ManagementFebruary 2004 February 2004 Thomson Education DirectThomson Education Direct

Certifications …Certifications …

SoftBrands Certification PMS SoftBrands Certification PMS Installer/TrainerInstaller/TrainerMarch 2008March 2008Best Western General Manager Best Western General Manager FundamentalsFundamentalsSeptember 2009September 2009The Power of Focus Training The Power of Focus Training SeminarSeminarOctober 2009October 2009Best Western I Care II Management Best Western I Care II Management TrainingTrainingDecember 2009December 2009Pool Operator Level 1Pool Operator Level 1December 2009December 2009Food SafetyFood SafetyDecember 2009December 2009Pro ServePro ServeFebruary 2010February 2010

Supervisory / Management SkillsSupervisory / Management SkillsPublic SpeakingPublic SpeakingMarketing Marketing P&P development & Employee Handbook P&P development & Employee Handbook constructionconstructionPMS Comprehensive Departmental User GuidesPMS Comprehensive Departmental User GuidesMicrosoft Office / Windows XP, Vista, 7Microsoft Office / Windows XP, Vista, 7Internet ProficiencyInternet ProficiencyExcel Excel Power PointPower Point

Relevant Skills …Relevant Skills …

During down time, I love to …

Be with my FAMILY!!Be with my FAMILY!!

Search for the perfect accessories Search for the perfect accessories ……

Talk …Talk …

Talk …Talk …

Talk …Talk …

Well, you get the idea …Well, you get the idea …

I love to talk!!I love to talk!!

My strengths My strengths are …are …

OrganizationOrganization

Presentations Presentations ……

Understanding the Process of Understanding the Process of Learning …Learning …

Therefore, providing Therefore, providing comprehensive comprehensive training.training.

I believe in I believe in TEAMWORK…TEAMWORK…

But, I can take the lead But, I can take the lead ……

So …So …

I'm always looking for new I'm always looking for new challenges …challenges …

new opportunities,new opportunities,

to reach new objectives and goals … together.to reach new objectives and goals … together.

References …References … Joey MouallemPresident & OwnerHotel Ventures (Best Western Bonnyville Inn & Suites)780 849 1422achiever@telusplanet.netProfessionalRuss AllanOwner / OperatorR2 - Complete POS Solutions403 688 5775russallan@shaw.caProfessionalDoug WolfRegional ManagerCombined Insurance780 265 1674Doug.Wolf@ca.combined.comProfessional/Personal

Keep in touch!Keep in touch!Email:Email:Monique_Hoffman@Hotmail.comCell: 780 349 1731Cell: 780 349 1731Home: 780 398 3600Home: 780 398 3600www.linkedin.com/pub/monique-hoffman/b/69b/846

This has been a …This has been a …

FinFin