mind the gap: measuring the divide between 'us' and 'them

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Pivot Conference, NYC

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EXPLORING THE DIVIDE BETWEEN US AND THEM

MARIA GIUDICE

Saturday, October 16, 2010

2

BABY BOOMER 74M

experimentalindividualismfree spirited socially responsible

1946 - 1964

Saturday, October 16, 2010

BABY BOOMER

3

74M

I GENERATION/DIGITAL NATIVES

experimentalindividualismfree spirited socially responsible

independentpragmaticentrepreneurial

1946 - 1964

GENERATION X 51M1965 - 1980

MILLENNIALS1981 - 2000, 2000 -

80M+ connected 24/7civic-mindedtech-savvyoptimistic

Saturday, October 16, 2010

4

?US

THEMSaturday, October 16, 2010

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OUTINSaturday, October 16, 2010

OUTIN6

ReputationTransparencyAuthenticity

Responsibility

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Saturday, October 16, 2010

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MEwe

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MEwe

PersonalizationRelevance & Meaning

SharingCollaboration

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10

Saturday, October 16, 2010

experiences11

products

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experiences12

productsRelationship

LoyaltyCo-creation

Evolution

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Saturday, October 16, 2010

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Saturday, October 16, 2010

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CONNECTEDReputation

TransparencyAuthenticity

Responsibility

PersonalizationRelevance & Meaning

SharingCollaboration

RelationshipLoyalty

Co-creationEvolution

Baby BoomersGeneration X

Millennials

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Are YOU walking the talk? Is your company improving people’s lives or polluting the world?

What are the things YOU can do to move your company from ME to WE?

What are ways in which YOU can build intense loyalty with your customers?

How is your company EVOLVING or are they stuck in their ways?

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CONTACT:Maria Giudice

maria@hotstudio.com

@mgiudice

STAY IN TOUCH:blog: hottub.hotstudio.com

friend hotstudio on Facebook

follow @hotstudio

DOWNLOAD THIS:at hotstudio.com

THANKS!

Saturday, October 16, 2010

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