microsoft citizen service platform demonstration – windows live agent

Microsoft Citizen Service Platform

Demonstration – Windows Live Agent

Overview

• In this demonstration you will see an example of how the Citizen Service Platform can integrate Windows Live functionality with the Citizen and Civil Servant portals.

The CitizenDavid Martos

I start with Windows Live Messenger

interface, where I find the e-agent I

added from the city website. I click on

the contact (e-agent) to begin the

dialogue

I start the dialogue with

“Hello”, he then answers with a menu. I choose the 1st menu

(City TV)

When I choose to see the

content of the 2nd menu

(Policemen), the bot answers with a URL

When I click on this URL, I’m redirected to

the right webpage on the City TV platform

At any time I can come back to

the main menu by typing “menu”

Navigating in another menu

This menu gives me a list of links

I can click on.A click on the

first link redirects me to the right page

on the city website

After clicking, this page

opened (right page on the city

website)

This links shows the e-agent also

can propose files (.pdf file in this example)

Here is the .pdf file that is

opened after clicking on the

link

The Civil ServantSylvia Rems

I start with the Contoso City

Council homepage, in

the administration

part (after login)

From here on, I can fully

manage the content (logo, menus) of the

city e-agent

I can Add menus, or select (enter) a menu to manage its

content

For every menu, I can enable or

disable the content, and in

the ‘Data’ field, I can enter all information I

want : url or .pdf links, text

information, ...

Template Notes

• The CSP Template you have seen in this demonstration is based on a solution from Microsoft Partner Wygwam of Mouscron, Belgium.

• For more information : http://www.wygwam.com or send a mail to mailto:info@wygwam.com

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Thank you!

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