miarec · miarec is a… miarec •multi-tenant •cloud-ready •call recording •quality...

MiaRecHosted Call Recording

for Broadworks Platform

MiaRecAbout MiaRec, Inc.

Founded in 2007

Located in San Jose, California

1000+ customers worldwide:

Service Providers, SMB,

Financing, Healthcare

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MiaRecOur customers

and many others…

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MiaRecMiaRec is a…

• Multi-tenant

• Cloud-ready

• Call recording

• Quality management (agent evaluation)

• Screen recording solution

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MiaRecBroadWorks integration

• SIPREC interface

• Interoperability test passed

with BroadWorks 19.sp1

• Officially validated by Broadsoft

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MiaRecHosted call recording

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MiaRecOn-premise deployment

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MiaRecMulti-tenancy

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• Multiple tenants share hardware resources

• Tenant’s data is protected from unauthorized access

• Audio encryption per tenant (optional)

MiaRecMulti-tenancy

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TENANT

GROUPS

USERS ROLESEXTENSIONS

Example roles:

• Tenant Administrator

• Group Manager

• Agent

MiaRecMulti-tenancy (continued…)

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Dashboard

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Search calls

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Categorize (tag) calls

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Call notes

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Selective (on-demand) recording

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Control via web-UI or phone

Live monitoring

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Listen to active calls in real-time

Agent Evaluation

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Agent Evaluation (continued…)

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Reporting

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MiaRecRole-based permissions

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Per-tenant/group retention policy

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High Availability

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• Load balancing• Redundancy• Automatic failover• More than 2 servers in a cluster supported

Flexible architecture

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Option 1: All-in-one on a single serverOption 2: Distributed over multiple servers:

• Recorder engine• Database• Web portal• File storage (NAS, SAN, etc)

Advanced export to customer site

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• Export to customer’s FTP server• Export to customer’s MiaRec server

Access to archived recordings is provided via intuitive web-based UI with advanced searching capability and role-based permissions

Integration with 3rd-party apps

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3rd Party Application

MiaRec Web Services API

Recorder Service

Database(configuration,

call history)

File storage

HTTP Request

HTTP Response

• REST API

• Direct access to DB (optional)

PCI compliance

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Pause/Resume recording

Role-based permissions

Audio files encryption and watermarking

Audit log

Secure access (HTTPS)

Retention policy

Why MiaRec?

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• Easy to install - 30 minutes installation time

• Affordable - Half of competitor’s price

• No hidden costs - Free installation and straightforward licensing

• Field-proven - 1,000 plus customers all over the world

• Excellent support – accompanied by responsive and professional technical support

MiaRecLicensing model

• subscription

• perpetual

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Contact Us

MiaRec, Inc.

333 W Santa Clara St. Suite 803

San Jose, CA 95113

USA

Tel: +1.866.324.6717

Web: www.miarec.com

E-mail: sales@miarec.com

MiaRec

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