mentoring. agenda - what is mentoring? - what is coaching and why is it so important? identifying...

Mentoring

Agenda

- What is mentoring?- What is coaching and why is it so important? Identifying the key skills of a good coach

- The process start to finish 1. Entering the setting (building rapport and shared goals)2. Observing and understanding (questioning, listening)3. Giving feedback4. Next steps & monitoring progress

What is mentoring?

Mentoring is:• Developmental• Understanding and

trusting• Person focused• A mutual 2-way

relationship• Partnership• Building capacity and

skills

Mentoring is not:• Task focused• Doing it for you or

giving the answers• Undermining or used to

give a negative message

What is coaching?

• What is it?Draws out the answersDevelops rather than imposesReflects rather than directsEnables rather than trains• What are the key skills of a good coach?Relationship building, listening, questioning and feedback • Why coach?Unlocks true potentialEngagement beats complianceLife skill – not just for work

The mentoring process – step one

Building rapport and setting shared goals• Why is building rapport so important?• Discussing expectations & agreeing mentoring

format for future• Sharing personal objectives and setting shared

goals

Mentoring – Set up checklist• How long do we both expect the relationship to last?• How often will you visit / contact? And what will those visits look

like e.g length of time / how do you both want it to work?• When / how do we want to discuss the goals of this process?• Who will be the main contact?• What happens if one of us needs to cancel?• Who is the onus on to get in touch?• How do we want to work? (visits / telephone conversations /

email)• What are the boundaries on our relationship? (areas don’t feel

comfortable discussing?)• How will we measure progress?• How / where do we want to discuss feedback after a visit?

Observing – Questioning and Listening

“Seek first to understand, then be understood”Steven R. Covey

One of the most powerful lessons of effective communication!

The mentoring process – step two

Remove internal

monologue

Intention and concentration

Stop own autobiography

Listen from nothing

Top tips for good questions…

Simple

Clear purpose

Open

Not ‘leading’

Check your tone

Powerful

The GROW model

The mentoring process – step three

Giving effective feedback

Discuss a time when you received poorlydelivered feedback

Q. How did it feel?Q. What would have made it better?

Top Tips for Effective Feedback:

• Timely • Specific• Actionable• Well planned• Clear• Prioritised• Positive

Feedback model

E = ExampleE = Effect

C = Change

Real coaching practise:

Feedback:ExampleEffectChange

Common coaching pitfalls:

-Telling - Advising using own experiences too soon- Losing focus- Trying to ‘fix’ the problem

Remember: Not just about questions – a conversationSeek first to understand

The mentoring process – step four

• Progression and ongoing reviews• Coaching is a skill – take time to practise (not

just in this process but regularly in your own settings)

• What happens if the relationship isn’t working.

• Follow up reading list

Further reading…

• “The Seven Habits of Highly Effective People”Steven V. Covey

• “Mentoring Pocketbook” Geof Alred and Bob Garvey

• “Brilliant coaching”Julie Starr

• “Coaching the team at work”David Clutterbuck