member survey results may 2014

Member Survey Results

May 2014

Membership

• Members Joined January – May 2013= 11• New members in 2013=35

• Members Joined January – May 2014= 26• 42% increase Y to Y• Current members as of 6/6/14=179

Survey Response

• The LCCC Board conducted a survey of its membership to learn more about the membership and to begin long term plans for our Chamber.

• 179 members, 71 Responded=40% response rate

Membership Industry

1.41.41.4 2.82.82.84.2

4.25.65.6

78.49.811.2

14

22.5

WholesalersEmployment, Travel Family & Social ServicesAccountants/Tax ServiceBanking, Money RelatedContractors & ConstructionPublishing, BroadcastingSchools, CollegesNon-ProfitProfessional ServiceInsuranceRestaurantMarketing/PRReal EstateHealth CareOther

Number of Employees

56.3

7

14

5.612.6

4.2

1-1011-2526-5050-100>100No response

Business Location

43.60

9.8032.30

2.80

11.20

ClemmonsLewisvilleWinston-SalemDavie CountyOther

Customer Location

Clemmons

Lewisville

Winston-Salem

Davie County

Other

0 10 20 30 40 50 60

50.7

33.8

54.9

12.6

29.5

Communication Method

Website

Email

Newsletter

Text

Facebook

0 20 40 60 80 100 120

15.7

97.1

12.8

11.4

12.8

Chamber Participation

Monthly Meetings

Community Day

BAH

Leads Groups

Education

BBH

0 20 40 60 80 100 120

95.4

63.6

43.9

40.9

27.2

24.2

Learn about LCCC

40.8

21.1

21.1

11.22.8 2.8

Word of MouthChamber staffOtherFriendWebsiteInternet

Seminar Topics

Marketing Small BusinessProfessional Development

Customer ServiceInternet/Web Design

Green/Sustainable BusinessBusiness Plans

Tax IssuesLocal Regulations/permits

Workforce IssuesE-Commerce

SafetyOther

0 10 20 30 40 50 60 7062.1

57.542.4

37.822.722.7

19.619.6

18.112.1

97.5

Willingness to Pay

$10-15

$25-50

Not Willing

No response

0 10 20 30 40 50 60 70

59.1

21.1

18.3

1.4

How is the Chamber meeting your expectations?

• Networking• Visibility• Referrals• Information on changes and developments

in the community

What is the biggest challenge facing your business?

• Finding new clients, growth• Getting the word out about services• Marketing, quality referrals• Economy• Government regulation

Is there anything you would like to see the Chamber do in the future?

• Host luncheons or workshops• Voice for economic development issues in Clemmons

and Lewisville• Volunteer events/networking events• Speakers from other communities similar in size to

share information about programs• Larger presence in the community• Health and wellness fair• More networking time

Do you feel that Chamber members support each other by either direct referral or first choice business to business partnering? If no, what ways would you like Chamber members to support each other?

• I definitely feel that Chamber members are great about referring business to each other.

• I think that some of the members do not know what other members' businesses offer. Possibly a few speed networking opportunities would allow businesses to relay what they do, offer, and are looking for.

Some Next Steps/Ideas• Continue to increase LCCC brand in our community• Onboarding process for new members• Member directory• Speed networking• Economic development • Health and Wellness Fair• Community Resource• Formal Plan—your board is working for you

Questions/Ideas

• Call 970-5100• Or Email

lewisvilleclemmonschamber@gmail.com